Business

Our business qualifications will give you the experience of a practical and real business environment, allowing you to develop skills in a wide range of business roles, including administration, finance, human resources and sales and marketing. You will gain networking skills, learn to produce complex documents, work on project budgets, organise meetings and travel schedules, provide outstanding customer service, promote products and services, and also how to use the latest office software.
 
Courses include a diverse range of subjects across a number of areas, including management, business operations, teams, leadership, administration systems, project work, marketing and human resources, giving you the skills to build a lasting career.

Course list

* Please note that eligibility requirements apply to some of the free training.
^ You will pay half price for the course fees on the Lower fees, local skills qualifications, however other fees may apply such as for resources that are specifically needed for your course.
Free* Half price^ Infection control Online Skill sets
* Please note that eligibility requirements apply to some of the free training.
^ You will pay half price for the course fees on the Lower fees, local skills qualifications, however other fees may apply such as for resources that are specifically needed for your course.
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National ID: BSB20115
State ID: AVU8
Industry Business and Finance

Certificate II in Business

Practical skills to prepare you for work

Gain skills in word processing, spreadsheets, mail procedures, preparing and processing accounts and the operation of a range of general office equipment. Offered as a traineeship, part of our Launchpad program, or for people with a disability.

An introduction to the business world through our Launchpad Program

North Metropolitan TAFE offers this course as part of the Launchpad (744 KB) (PDF document) program that is specially designed for students aged 15-17 years old. At our Leederville campus you also study 22237VIC Certificate II in General Education for Adults in a one year program. Through Launchpad you will gain the practical skills and knowledge to prepare for work and perform a range of administrative tasks.

We also offer a version of this course as a program for people with an intellectual or learning disability, designed specifically to provide these students with the skills needed to access and maintain employment. For more information visit Programs for people with an intellectual or learning disability.

Certificate II
National ID: BSB30115
State ID: AVR7
Industry Business and Finance
Online

Certificate III in Business

Work in various roles in an office in any industry

This course will give you the essential skills needed to work in an office environment and exposure to general business practices including trading with other businesses, customer service, creating business and text documents using business software.

An introduction to Business that could take you anywhere

If you want the essential skills needed to work in an office environment and exposure to general business practices, then this qualification will help you on your way.

Study this course and you'll gain skills and knowledge needed to work in various roles in an office in any industry. You'll become familiar with trading with other businesses, customer service, creating business and text documents using business software, and business processes.

Keen to get started? We offer this course on campus.

Certificate III
National ID: BSB40215
State ID: AVV9
Industry Business and Finance
Half price^
Online

Certificate IV in Business

Gain a strong foundation in current business trends

This course will give you a broad range of business skills and on completion you can continue your studies with the Diploma of Business.

This qualification is part of the Lower fees, local skills program where you'll pay only half of the standard course fees.

Gain a strong foundation in current business trends

Study the Certificate IV in Business and you will gain skills in the latest business technologies, managing customer needs and feedback, developing and promoting products and services and working as part of a team. You will also acquire valuable experience in making presentations to groups and building relationships with colleagues and external stakeholders and networks.

On completion you can continue your studies with the Diploma of Business.

Keen to get started? We offer this course on campus and online.

Certificate IV
National ID: BSB50215
State ID: AVU9
Industry Business and Finance
Online

Diploma of Business

Expand your business skills

Gain the skills and knowledge needed to work in a variety of roles across a range of business functions, such as executive officer, program consultant and program coordinator, and you will develop skills across a wide range of business functions.

Expand your business skills and learn to build effective relationships

Further enhance your knowledge in this industry with the Diploma of Business. You will expand your business skills and further improve your communication skills in order for you to build effective relationships with clients and colleagues.

This course will provide you with the skills and knowledge you need to work in a variety of roles across a range of business functions. You will gain skills in undertaking a project and effectively using administrative and business information systems.

If you have recently completed Year 12 but do not have experience in the industry, it is best to complete the Certificate IV qualification before enrolling in the Diploma of Business.

Keen to get started? We offer this course on campus and online.

Diploma
National ID: BSB30415
State ID: AVS2
Industry Business and Finance

Certificate III in Business Administration

Administrator are the the key to an efficiently run organisation

In this course you'll develop specialist skills in business administration. You'll learn in our simulated work environment and cover a variety of skills including processing accounts, maintaining business records and creating documents.

Administrators - the key to an efficiently run organisation

This qualification will provide you with specialist skills in business administration including keyboard skills and word processing. While studying in our simulated work environment you will learn administrative procedures such as processing accounts, maintaining business records and creating documents.

Keen to get started? We offer this course on campus and online.

 

Certificate III
National ID: BSB40515
State ID: AVS9
Industry Business and Finance
Online

Certificate IV in Business Administration

Develop your advanced office administration skills

Gain skills that can be applied to a diverse range of organisations. You'll learn in our simulated work environment and cover travel management, customer service, and extend your skills in creating business documents.

Keen to get going on your studies in Business Administration?

This course will help you develop your skills in advanced office administrative procedures to work in a diverse range of organisations. While studying in our simulated work environment you will learn how to manage travel arrangements, customer service and extend your skills in creating business documents such as spreadsheets. 

Keen to get started? We offer this course on campus and online.

Certificate IV
National ID: BSB50415
State ID: AVV5
Industry Business and Finance

Diploma of Business Administration

Gain the skills and knowledge to work in a diverse range of organisations

This course will give you the skills to work as an administration or office manager. You'll learn to plan, execute and evaluate your own work or the work of a team, and also gain skills in project management and managing administrative systems.

Further enhance your career prospects

Complete the Diploma of Business Administration and you'll have the skills and knowledge to work in a diverse range of organisations as an administration or office manager. You'll develop the theoretical knowledge and specialised, technical and managerial skills to plan, execute and evaluate your own work. You will also gain skills in project management and managing administrative systems.

If you have recently completed Year 12 but do not have experience in the industry, it is best to complete the Certificate IV qualification before enrolling in the Diploma of Business Administration.

Diploma
National ID: BSB31015
State ID: AVQ6
Industry Business and Finance

Certificate III in Business Administration (Legal)

Do you want to work as a para-legal?

In this course you'll learn from legal professionals. You'll gain skills in drafting legal documents and acting ethically in a legal environment. On completion you may find work in fields such as criminal law, family law, commercial law or litigation, in both government and the private sector.

Gain a basic insight into the legal system

With a legal studies qualification you could find yourself in various support and advanced support roles.

Taught by legal professionals, you will learn how to draft legal documents and how to act ethically in a legal environment to work in fields such as criminal law, family law, commercial law or litigation, in both government and the private sector. You could be working as a para-legal alongside a legal practitioner or you may also apply to the WA Police Force (subject to entry requirements being met).

Certificate III
National ID: BSB31115
State ID: AVT0
Industry Business and Finance
Online

Certificate III in Business Administration (Medical)

Work in medical administration

This course will give you skills and knowledge specific to a medical practice environment including administration processes and how to use Medical Director’s Pracsoft software.

Want to make a start working within medical administration?

Be it your local medical practice or a larger hospital setting, this course includes all the necessary skills to get your career on its way. You will gain skills and knowledge specific to a medical practice environment including administration processes and learn to use Medical Director’s Pracsoft software.

Certificate III
State ID: EAB81
Industry Creative Industries

Business Planning for Creative Industry Skill Set

Give yourself the best chance at being a success story

This skill set covers the essentials required to create a successful, profitable business and is designed for creative thinking people.

"Failing to plan is planning to fail"

If you are involved in the Creative Industries, are self-employed or involved in a small business you need to create a business plan to give yourself the best chance at being a success story.
This skill set covers the essentials required to create a successful, profitable business and is designed for creative thinking people.

From big picture thinking through to your daily tasks, your resulting business plan will be relevant, effective and practical, designed to meet your specific needs.

Skill set
State ID: AE378
Industry Business and Finance
Online
Skill sets

Business Ready Skill Set

Almost every business has an office — and there's no shortage of job opportunities here

This skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback.

Almost every business has an office — and there's no shortage of job opportunities here

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.

The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

Skill set
State ID: AE188
Industry Business and Finance
Free*
Infection control
Online
Skill sets

Cross-Sector Infection Control Skill Set

Help reduce the risk of transmission of infection in the workplace

Designed to equip workers with the skills and knowledge to reduce the risk and transmission of infection.

Help reduce the risk of transmission of infection in the workplace

This skill set is designed to equip workers from all industries with the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.
This training is suited to a wide range of workplaces including small, medium and large organisations; business environments; and where workers use shared facilities and interact with clients.

This online course allows you to undertake studies within your own timeframe to help you gain the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.

Skill set
State ID: AE375
Industry Business and Finance
Skill sets

Customer Service Skill Set

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Skill set
State ID: AE377
Industry Business and Finance
Free*
Skill sets

Job Ready Basics Skill Set

A little extra support and a confidence boost to get into a job

This skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job. It focuses on health, wellbeing and personal development.

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job.

It focuses on health, wellbeing and personal development. Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your CV and writing job applications, and you'll be job ready!

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

Skill set
National ID: BSB42015
State ID: AVR3
Industry Business and Finance

Certificate IV in Leadership and Management

Lead and manage a small workforce

This course focuses on teamwork and planning and prepares you for management roles in various industries.

Make being a leader your career

The Certificate IV in Leadership and Management will give  you with the skills needed to lead and manage a small workforce and promote innovation in a team environment. This course focuses on teamwork and planning and prepares you for management roles in various industries.

To further your career options, you might consider applying for the Diploma of Leadership and Management.

Please note part-time study classes are run during the day only.

 

Certificate IV
National ID: BSB51918
State ID: BEA0
Industry Business and Finance
Online

Diploma of Leadership and Management

Step-up your management career

You'll learn how to provide leadership and to manage the work of others to meet organisational objectives. This course covers managing business operations, finances and budgets, staff recruitment, selection and induction, and project management.

Combine your existing experience with the Diploma to step-up your management career

Complete the Diploma of Leadership and Management and you will have the practical skills and knowledge to work in a range of organisations in a supervisory, team leader or introductory management role. This qualification will compliment your current workplace experience with industry requirements.

You will learn how to provide leadership and to manage the work of others to meet the objectives of the organisation. This course covers all aspects of management and you will also learn to develop administrative systems and produce complex documentation.

Keen to get started? We offer this course via online study.

Diploma
National ID: BSB52415
State ID: AZK1
Industry Business and Finance

Diploma of Marketing and Communication

Supervise staff and lead marketing campaigns

This course covers the design and development of integrated marketing communication plans, interpreting market trends and developments, and creating mass electronic media and print advertisements.

Advance your career in marketing through the development of strategic marketing and research capabilities

This qualification builds on the sound theoretical knowledge-base developed in the Certificate IV and expands your knowledge into practical skills and real-world experience.

Working with local clients, you're responsible for the account management of a series of projects, including building websites, creating persuasive advertisements for traditional and digital mediums, and designing and implementing an integrated marketing communications plan.
 
You're encouraged to practice soft skills like time management, interpersonal communication and teamwork; while undertaking advanced marketing tasks such as market research and analysis, evaluation of marketing opportunities and creative concept development. Gain confidence in public speaking, work with clients across broad industries and develop strategic marketing approaches based on research.
 
Upon completion, you'll be competent to work in entry-level positions within industry. Alternatively, graduates may choose to continue with tertiary studies at university, with the possibility of applying for credits/advanced standing for the units completed in the Diploma.  

 

Diploma
State ID: AE150
Industry Business and Finance
Free*
Skill sets

Operating a Small Business Skill Set

This skill set is free for everyone

You'll gain the skills you need to be business or job ready in any field of small business.

This skill set is free for everyone

If you're currently operating or thinking about starting up a small business, or would like to get job ready for an administrative support position in a small business operation, this is the skill set for you! 

The Operating a Small Business Skill Set offers a fantastic range of skills and knowledge to get you job ready. You'll learn how to design and produce business documents and publications, digitally design and develop text-based documents,  develop spreadsheets through the use of both cloud-based and non-cloud based applications, identify financial requirements of a business including profit targets, cash flow projections and strategies to garner financial support, and understand workplace health and safety (WHS) legislation and its application to safe work practices. It even covers how to create and build a social networking presence using social media tools and applications. 

Skill set
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