Business

Do you have the skills and confidence to unlock the power of Big Data?

The more data you have, the better business decisions you can make. This course shows you the basics of how to mine it. You will learn how to collate, analyse, and report structured data; and get an introduction to unstructured analysis and Big Data.

We’ll show you how to start from the basics, working your way up to industry-standard tools to collate, analyse, and visualise data with Power Bi. It's recommended that you have an intermediate level of Excel before starting this course.

This skill set is a great first step, or suited to people who work within in a broad range of industries who are responsible for processing data sets for a business, including data mining and machine learning activities with big data within medium to large organisations.

Please note there is high demand for this course.

Develop your digital skills for the workplace or further study

This qualification provides you with the basic skills and knowledge to use digital technology in the workplace across a range of information and communication technology (ICT) areas, including using office applications, workplace skills, and an introduction to design and digital imaging.

Our Certificate II Applied Digital Technologies lecturer has extensive experience in supporting students with a wide range of learning needs. Units are delivered over the year to provide students with the best opportunity to succeed.

You will have the opportunity to develop a wide range of foundation digital skills which can lead to career pathways in the ICT, design, or business industries, or any role where computers are used.

Get ready to establish your career in business with this new and exciting qualification

This course will enable you to learn and use in-demand skills practiced across a wide range of industries and you'll gain skills and knowledge needed to work in various roles in wide variety of business settings.

While studying in our simulated work environment you'll learn how to work in teams, empower your creative and critical thinking and learn to use sustainable work practices. You will also explore the importance of workplace wellness and safety, learn and deliver excellent customer service and the creation of a variety of business and digital documents using the latest computing software.

Gain a strong foundation in current business trends

In our cutting-edge simulated business workplace you will experience an environment that reflects current industry trends and replicates organisational operations.  
This brand new Simulated Workplace provides a co-working space and prepares you for employment in a range of different business models.

You'll develop skills needed to use social media to engage with and appeal to customers and stakeholders to grow the business, making you work-ready and digitally savvy.
You will interact with others, consult and negotiate, problem solve, critically assess and use the latest technology to plan and organise operations. All under the expert guidance of trainers with expertise and knowledge of business operations in changing and evolving environments.

Expand your business skills and learn to build effective relationships

Completion of this course will give you the necessary skills needed to manage effectively in a flexible, agile environment and lead and support employees with changing expectations.  

Learning takes place in classrooms, computer labs and our simulated business, giving you the opportunity to put your skills into practice. In our simulated business, you will use effective leadership skills and technology to manage, lead and develop teams. You will apply strong communication skills as you liaise with diverse stakeholders, and use project management skills to meet deadlines and budgetary requirements.  Thinking critically and analytically you’ll solve business problems with a focus on achieving goals and objectives, and implement strategies and processes based on findings from analysing financial and operational information.  

If you want to be an effective leader who inspires team members to exceed expectations, then our Diploma of Business qualification will give you the skills to succeed.  

Administrators are the key to an efficiently run organisation

Once you've completed this qualification you'll be prepared for roles involving the development of business documents, organisation of work priorities, workplace safety, sustainable practices, communication and critical thinking in team strategies, receipt and purchase documentation.

Gain a strong foundation in current business trends

In our cutting-edge simulated business workplace you will experience an environment that reflects current industry trends and replicates organisational operations.  

You'll develop specialist skills applicable in a wide variety of administrative contexts. You will interact with others, consult and negotiate, problem solve, critically assess and use the latest technology to carry out a range of administrative tasks. All under the expert guidance of trainers with expertise and knowledge of business operations in changing and evolving environments.

Want to make a start within medical administration?

This course will give you the necessary skills and knowledge to work in a small health service such as a medical reception, allied health service or hospital setting.

You will study business office units alongside specialised medical units that will equip you with the skills to meet the current needs of the medical industry. You will learn to work in teams, communicate effectively, empower your critical and creative thinking and learn computing skills using current software.

Almost every business has an office — and there's no shortage of job opportunities here

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.

The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

Please note this skill set is experiencing high demand and places are limited.

Help reduce the risk of transmission of infection in the workplace

This skill set is designed to equip workers from all industries with the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.

This training is suited to a wide range of workplaces including small, medium and large organisations; business environments; and where workers use shared facilities and interact with clients.

This online course allows you to undertake studies within your own timeframe to help you gain the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.

Register your interest

Please note this skill set will be run subject to enrolment numbers.

Use emotional intelligence and critical thinking to become a champion of continuous improvement 

Successful leaders are highly valued across all industries and possess a combination of skills and qualities that enable them to effectively lead and motivate their team towards success.

North Metropolitan TAFE is delivering the skills and knowledge required to be a confident and effective leader through a series of six skill sets comprised of units from BSB40520 Certificate IV in Leadership and Management.
Each completed skill set gives you credit towards this certificate, and completion of all six skill sets will make you eligible for the Certificate IV in Leadership and Management.

You'll gain the skills and knowledge needed to develop your own emotional intelligence and that of others and apply strategies to enable continuous improvement to achieve desired outcomes.

This short course is a great foundation to commence your Excel journey.

It is designed to help new users to Excel understand its purpose and uses and apply to the workplace as a tool to save you time and productivity.
It is opening the door to your understanding of the Excel and what it can be best used for. 

In this course you'll learn how to:

• Navigate and understand Microsoft Excel
• Create spreadsheets
  - Plan and design a spreadsheet
  - Explore options for style and layout
  - Automatic functions and sheet style
• Use spreadsheets
  - Data input and validation
  - Format and adjust layout
  - Basic formulas
• Produce charts
  - Chart type and design
  - Create and modify charts
• Finalise
  - Preview, adjust and print/digitally present spreadsheet and charts
  - Naming and storage

Build on your basic understanding of Microsoft Excel

This one day short course will further develop your existing skills and knowledge to enable you to create more effective and productive workbooks. You will learn to maximise the use and efficiency of Microsoft Excel.

In this course you'll cover:

• Formulas and function techniques
• More complex formatting
• Using complex charting features
• Working more effectively with efficient worksheets and workbooks

This workshop includes a copy of the workbook Design and Produce Complex Spreadsheets with the application of MS Excel Office 365.

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job.

It focuses on health, wellbeing and personal development. Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your CV and writing job applications, and you'll be job ready!

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

• Certificate III in Hospitality

Gain the confidence to lead your team

Successful leaders are highly valued across all industries and possess a combination of skills and qualities that enable them to effectively lead and motivate their team towards success.

North Metropolitan TAFE is delivering the skills and knowledge required to be a confident and effective leader through a series of six skill sets comprised of units from BSB40520 Certificate IV in Leadership and Management.
Each completed skill set gives you credit towards this certificate, and completion of all six skill sets will make you eligible for the Certificate IV in Leadership and Management.

If you are an emerging leader, this skill set will help you develop the skills and knowledge required to lead and facilitate a team that will be able to implement the requirements of your organisation's operational plan.

Successful leaders are highly valued across all industries and possess a combination of skills and qualities that enable them to effectively lead and motivate their team towards success.

North Metropolitan TAFE is delivering the skills and knowledge required to be a confident and effective leader through a series of six skill sets comprised of units from BSB40520 Certificate IV in Leadership and Management.
Each completed skill set gives you credit towards this certificate, and completion of all six skill sets will make you eligible for the Certificate IV in Leadership and Management.

This skill set will help you develop the foundational skills required for organisational leadership. You'll learn about building relationships and the importance of understanding and reflecting organisational culture and values. You'll also gain the tools to build and lead effective teams, including decision making, effective communication and how to develop self-reflection techniques.

Develop the skills to lead and manage with confidence

Successful leaders are highly valued across all industries and possess a combination of skills and qualities that enable them to effectively lead and motivate their team towards success.

Effective leaders continuously strive to further develop their own capabilities, and this course is suited to:
•    Recently appointed leaders or managers wanting to develop strong foundations in leadership and management
•    Experienced leaders or managers looking to consolidate and be formally recognised for their leadership and management capabilities

Designed for busy professionals, this course will be delivered through a program of skill sets.
You'll need to be working in a leadership or management role, such as a frontline leader, team leader, supervisor, program coordinator, project leader or manager and, have supervisory responsibility for a minimum of two team members.

Comprised of six skill sets, the program provides you with flexibility to choose to do:

• Only the skill sets that are most important to you,
  or
• All six skill sets, achieving the whole qualification - depending on your other commitments, it may be possible to do this within six months.

Completion of each skill set will see you gain a Statement of Attainment while after successfully completing all of these skill sets, you'll be able to apply for the Certificate IV in Leadership and Management.
Please see each skill set page for intake dates, units and fee details.

• Leadership fundamentals
• Time and project management
• Workplace safety
• Lead team performance
• Workplace communication and difficult conversations
• Emotional intelligence and continuous improvement

Email TAFEPlus@nmtafe.wa.edu.au for more information on how to apply.

Gain a basic insight into the legal system with this Certificate III in Legal Services

If you have a passion for the Law and the legal system or would like to start a career in the legal industry this course is right for you.

The Certificate III provides you with the basic knowledge and skill to work alongside para-legal professionals and lawyers to assist and support the drafting of legal documents in fields such as criminal law, family law, commercial law or litigation.

Additional underpinning skills and knowledge will allow you to actively engage ethically in legal environments within the government and the private sector. Our team of legal professional lecturers are highly experienced with strong industry ties to provide you with the most relevant industry information to prepare you for your career in the Legal profession.

Put your skills into practice

This course provides an in-depth look at the legal system including courts and legal personnel and law matters.

Topics include legal communication, research, evidence law, criminal law, compliance, drafting complex legal documents and the protection of information.
Our team of lecturers engaged in the Certificate IV in Legal Services are highly experienced with strong industry ties to guide the delivery using the most relevant Industry information. 

Upon successful completion of this course you'll be able to provide legal direction and support in legal matters within the government or private sector job roles.

Learn to deal with difficult customers

If you work in a customer service environment in any industry, this skill set will set you up with additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.

Gain these skills

• Strategies for dealing with disrespectful, aggressive or abusive customers
• Techniques for:
  • responding to workplace stressors
  • building resilience
  • monitoring personal health and well-being
• Identifying workplace stressors
• Communication strategies and techniques such as negotiation
• Techniques to respond to physical, mental or emotional impacts of an incident

Acquire the essential skills and knowledge demanded by the marketing industry through our carefully designed Diploma course.

Refine your marketing prowess and communication skills with North Metropolitan TAFE's BSB50620 Diploma in Marketing and Communication. A carefully curated curriculum, based on extensive industry consultation, ensures you will develop and nurture the skills most sought after by employers. We understand the evolving nature of marketing and communication, and we're committed to providing you with the latest insights and strategies to stay ahead of the curve.

Designed for individuals already equipped with a solid foundation in marketing, this program takes a deeper dive into leveraging consumer insights to shape effective strategies and professional communication techniques that drive business success. With a focus on hands-on experience, you'll gain real-world exposure to research, strategy development, campaign planning, and management, setting the foundation for your success as a competent and respected marketing professional.

We emphasise the development of both analytical and creative abilities, enabling you to thrive in today's dynamic marketing landscape.
Our program focuses on digital marketing communication, including digital advertising, social media management, and public relations. Graduate with the most relevant and up-to-date skills demanded by the industry.

Gain the skills to specialise in payroll

Businesses across Australia need well-trained payroll personnel who are knowledgeable and can maintain accurate payroll systems. In this course you will learn how to establish and use payroll systems using KeyPay, a cloud-based payroll platform.

You will learn to perform sometimes complex tasks, including preparing salary packaging arrangements and additional allowances, processing superannuation payments, and processing employee terminations.

If you have completed a Certificate IV in Accounting and Bookkeeping you can apply for a credit transfer for four units which will reduce your study time.

All businesses need project managers

This course builds on the skills gained in the Certificate IV in Project Management Practice. It will give you the essential skills and knowledge of current project management practices.

The Diploma allows you to expand and extend your already existing management skills with units that will teach you an understanding of management in many fields. Completing this qualification will help you in a career as a contract coordinator, project manager, quality administrator or risk management professional.

Keen to get started? We offer this course online.

With the increase of online shopping, supply chain has become the major conduit to fulfil transfer of global goods and services.

The supply chain industry is evolving with the aid of new processes and technologies. You could become a valuable part in an evolving industry by gaining the necessary skills, delivered in TLI30321 BHF8 Certificate III in Supply Chain Operations.

This course is offered in a combination of online and face-to-face learning that can enhance the direct, hands-on skills acquired and put into practice at your workplace.

If you are looking to begin, or to progress your career in the Supply Chain industry, this set of transferable skills will enhance your employability prospects.

Prioritise and plan your workload

Successful leaders are highly valued across all industries and possess a combination of skills and qualities that enable them to effectively lead and motivate their team towards success.

North Metropolitan TAFE is delivering the skills and knowledge required to be a confident and effective leader through a series of six skill sets comprised of units from BSB40520 Certificate IV in Leadership and Management.
Each completed skill set gives you credit towards this certificate, and completion of all six skill sets will make you eligible for the Certificate IV in Leadership and Management.

You'll learn techniques to assist you in planning and prioritising for more effective and efficient outcomes. You'll be able to apply these skills in the context of project work ensuring timeframes, budgets and required standards of a project are met.

Are you seeking a career in Work Health and Safety (WHS)?

PCBU (persons conducting a business or undertaking) and business owners have a responsibility to health and safety in the workplace and require WHS professionals. This course will provide you with the skills to develop a career as a WHS professional such as a WHS advisor or officer.

After completing this qualification, you will be able to work as a health and safety practitioner and become responsible for the corresponding WHS functions within a workplace. Minimum requirement in industry for WHS practitioners is usually the Certificate IV in Work Health and Safety.

This course suits anyone looking for a new career in a familiar industry, or a course to compliment an existing qualification. The Informed choices section below lists inherent requirements required to successfully complete this certificate. 

Gain effective workplace communication skills

Successful leaders are highly valued across all industries and possess a combination of skills and qualities that enable them to effectively lead and motivate their team towards success.

North Metropolitan TAFE is delivering the skills and knowledge required to be a confident and effective leader through a series of six skill sets comprised of units from BSB40520 Certificate IV in Leadership and Management.
Each completed skill set gives you credit towards this certificate, and completion of all six skill sets will make you eligible for the Certificate IV in Leadership and Management.

This skill set will help you learn how to communicate effectively and professionally across a range of contexts. This will involve both oral and written communication.
You'll also develop skills in managing difficult and challenging conversations and how to work towards favourable outcomes.

Implement and monitor WHS requirements

Successful leaders are highly valued across all industries and possess a combination of skills and qualities that enable them to effectively lead and motivate their team towards success.

North Metropolitan TAFE is delivering the skills and knowledge required to be a confident and effective leader through a series of six skill sets comprised of units from BSB40520 Certificate IV in Leadership and Management.
Each completed skill set gives you credit towards this certificate, and completion of all six skill sets will make you eligible to apply for the Certificate IV in Leadership and Management.

Develop the skills and knowledge needed to implement and monitor work, health and safety requirements to meet organisational and legislative requirements.