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Business

Our Business qualifications are regularly reviewed to give you the skills employers want. As a Business graduate you  will be job ready and equipped with digital skills that can be applied across a wide range of industries and business roles including administration, finance, medical administration, human resources and sales and marketing.  Our simulated business environment reflects current industry trends and replicates organisational operations.
 
Courses include a diverse range of subjects across a number of areas, including; business operations and administration, social media and analytics, self-awareness and wellbeing, communication, sustainability, critical and creative thinking; Microsoft Office and computing, budgeting, working in project teams, giving you the skills to build a lasting career.

Course list

* Please note that eligibility requirements apply to some of the free training.
^ You will pay half price for the tuition fees on the Lower fees, local skills qualifications, however other fees may apply such as Resource fees that are specific to your course. For full details see our Half price courses page.
Free* Half price^ Infection control Online Skill sets
* Please note that eligibility requirements apply to some of the free training.
^ You will pay half price for the tuition fees on the Lower fees, local skills qualifications, however other fees may apply such as Resource fees that are specific to your course. For full details see our Half price courses page.
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State ID: EAC65
Industry Business and Finance

Applied Data Analysis Skill Set

Data, some say it is the new oil

This course shows you the basics of how to mine it. You will learn how to collate, analyse, and report structured data; and get an introduction to unstructured analysis and Big Data.

Do you have the skills and confidence to unlock the power of Big Data?

The more data you have, the better business decisions you can make.

This course shows you the basics of how to mine it. You will learn how to collate, analyse, and report structured data; and get an introduction to unstructured analysis and Big Data.

Even if you are a novice and new to coding, we’ll show you how to start from the basics, such as Microsoft Excel, working your way up to Python, Panda, NumPy and Matplotlib - industry-standard tools to collate, analyse, and visualise data.

This skill set is the perfect whether as a first step, or suited to people who work within in a broad range of industries and are responsible for processing data sets for a business, or responsible for data mining and machine learning activities with big data within medium to large organisations.

Skill set
National ID: BSB20115
State ID: AVU8
Industry Business and Finance

Certificate II in Business

An introduction to the business world

Gain skills in word processing, spreadsheets, mail procedures, preparing and processing accounts and the operation of a range of general office equipment. Offered as a traineeship, or for people with a disability.

An introduction to the business world

You will gain the practical skills and knowledge to prepare for work and perform a range of administrative tasks.

We also offer a version of this course as a program for people with an intellectual or learning disability, designed specifically to provide these students with the skills needed to access and maintain employment. For more information visit Programs for people with an intellectual or learning disability.

Certificate II
National ID: BSB30120
State ID: BFS5
Industry Business and Finance
Online

Certificate III in Business

Work in various roles in an office in any industry

This course will give you the essential skills needed to work in an office environment and exposure to general business practices including trading with other businesses, customer service, creating business and text documents using business software.

Get ready to establish your career in business with this new and exciting qualification

This course will enable you to learn and use in-demand skills practiced across a wide range of industries and you'll gain skills and knowledge needed to work in various roles in wide variety of business settings.

While studying in our simulated work environment you'll learn how to work in teams, empower your creative and critical thinking and learn to use sustainable work practices. You will also explore the importance of workplace wellness and safety, learn and deliver excellent customer service and the creation of a variety of business and digital documents using the latest computing software.

Certificate III
National ID: BSB40120
State ID: BFR1
Industry Business and Finance
Half price^
Online

Certificate IV in Business

Gain a strong foundation in current business trends

This course will give you a broad range of business skills and on completion you can continue your studies with the Diploma of Business.

Gain a strong foundation in current business trends

In our cutting-edge simulated business workplace you will experience an environment that reflects current industry trends and replicates organisational operations.  
This brand new Simulated Workplace provides a co-working space and prepares you for employment in a range of different business models.

You'll develop skills needed to use social media to engage with and appeal to customers and stakeholders to grow the business, making you work-ready and digitally savvy.
You will interact with others, consult and negotiate, problem solve, critically assess and use the latest technology to plan and organise operations. All under the expert guidance of trainers with expertise and knowledge of business operations in changing and evolving environments.

 

Certificate IV
National ID: BSB50215
State ID: AVU9
Industry Business and Finance
Online

Diploma of Business

Expand your business skills

Gain the skills and knowledge needed to work in a variety of roles across a range of business functions, such as executive officer, program consultant and program coordinator, and you will develop skills across a wide range of business functions.

Expand your business skills and learn to build effective relationships

Further enhance your knowledge in this industry with the Diploma of Business. You will expand your business skills and further improve your communication skills in order for you to build effective relationships with clients and colleagues.

This course will provide you with the skills and knowledge you need to work in a variety of roles across a range of business functions. You will gain skills in undertaking a project and effectively using administrative and business information systems.

If you have recently completed Year 12 but do not have experience in the industry, it is best to complete the Certificate IV qualification before enrolling in the Diploma of Business.

Keen to get started? We offer this course on campus and online.

Diploma
National ID: BSB30120
State ID: AC46
Industry Business and Finance

Certificate III in Business (Business Administration)

Gain fundamental business and administrative knowledge and skills for current industry.

This course will give you skills and knowledge to work in a range of roles across a variety of environments and settings.

Administrators are the key to an efficiently run organisation

Once you've completed this qualification you'll be prepared for roles involving the development of business documents, organisation of work priorities, workplace safety, sustainable practices, communication and critical thinking in team strategies, receipt and purchase documentation.

Certificate III
National ID: BSB40120
State ID: AC49
Industry Business and Finance
Half price^

Certificate IV in Business (Business Administration)

Gain a strong foundation in current business trends

Gain a strong foundation in current business trends

In our cutting-edge simulated business workplace you will experience an environment that reflects current industry trends and replicates organisational operations.  

You'll develop specialist skills applicable in a wide variety of administrative contexts.
You will interact with others, consult and negotiate, problem solve, critically assess and use the latest technology to carry out a range of administrative tasks.
All under the expert guidance of trainers with expertise and knowledge of business operations in changing and evolving environments.

Certificate IV
National ID: BSB40120
State ID: AC48
Industry Business and Finance
Half price^

Certificate IV in Business (Leadership)

Gain fundamental skills for future business leaders

Gain fundamental skills for future business leaders

This qualification will prepare you with relevant business skills and knowledge to demonstrate leadership skills, apply critical thinking, deal with business relationships, promote innovation and complete business documentation. Enhance your existing skills or get the training you need to take on new roles.

Certificate IV
National ID: BSB30120
State ID: AC47
Industry Business and Finance
Online

Certificate III in Business (Medical Administration)

Work in medical administration

This course will give you skills and knowledge specific to a medical practice environment including administration processes and how to use medical software.

Want to make a start within medical administration?

This course will give you the necessary skills and knowledge to work in a small health service such as a medical reception, allied health service or hospital setting.

You will study business office units alongside specialised medical units that will equip you with the skills to meet the current needs of the medical industry. You will learn to work in teams, communicate effectively, empower your critical and creative thinking and learn computing skills using current software.

Certificate III
State ID: EAB81
Industry Creative Industries

Business Planning for Creative Industry Skill Set

Give yourself the best chance at being a success story

This skill set covers the essentials required to create a successful, profitable business and is designed for creative thinking people.

"Failing to plan is planning to fail"

If you are involved in the Creative Industries, are self-employed or involved in a small business you need to create a business plan to give yourself the best chance at being a success story.

This skill set covers the essentials required to create a successful, profitable business and is designed for creative thinking people.

From big picture thinking through to your daily tasks, your resulting business plan will be relevant, effective and practical, designed to meet your specific needs.

Skill set
State ID: AE378
Industry Business and Finance
Online
Skill sets

Business Ready Skill Set

Almost every business has an office — and there's no shortage of job opportunities here

This skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback.

Almost every business has an office — and there's no shortage of job opportunities here

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.

The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

Skill set
National ID: BSBSS00095
State ID: AE188
Industry Business and Finance
Free*
Infection control
Online
Skill sets

Cross-Sector Infection Control Skill Set

Help reduce the risk of transmission of infection in the workplace

Designed to equip workers with the skills and knowledge to reduce the risk and transmission of infection.

Help reduce the risk of transmission of infection in the workplace

This skill set is designed to equip workers from all industries with the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.

This training is suited to a wide range of workplaces including small, medium and large organisations; business environments; and where workers use shared facilities and interact with clients.

This online course allows you to undertake studies within your own timeframe to help you gain the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.

Skill set
State ID: AE375
Industry Business and Finance
Skill sets

Customer Service Skill Set

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Skill set
State ID: AE377
Industry Business and Finance
Free*
Skill sets

Job Ready Basics Skill Set

A little extra support and a confidence boost to get into a job

This skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job. It focuses on health, wellbeing and personal development.

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job.

It focuses on health, wellbeing and personal development. Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your CV and writing job applications, and you'll be job ready!

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

Skill set
National ID: BSB51918
State ID: BEA0
Industry Business and Finance
Online

Diploma of Leadership and Management

Step-up your management career

You'll learn how to provide leadership and to manage the work of others to meet organisational objectives. This course covers managing business operations, finances and budgets, staff recruitment, selection and induction, and project management.

Combine your existing experience with the Diploma to step-up your management career

Complete the Diploma of Leadership and Management and you will have the practical skills and knowledge to work in a range of organisations in a supervisory, team leader or introductory management role. This qualification will compliment your current workplace experience with industry requirements.

You will learn how to provide leadership and to manage the work of others to meet the objectives of the organisation. This course covers all aspects of management and you will also learn to develop administrative systems and produce complex documentation.

Keen to get started? We offer this course via online study.

Diploma
National ID: BSB30320
State ID: BFR0
Industry Business and Finance

Certificate III in Legal Services

Gain a basic insight into the legal system

Gain a basic insight into the legal system with this Certificate III in Legal Services

If you have a passion for the Law and the legal system or would like to start a career in the legal industry this course is right for you.

The Certificate III provides you with the basic knowledge and skill to work alongside para-legal professionals and lawyers to assist and support the drafting of legal documents in fields such as criminal law, family law, commercial law or litigation.

Additional underpinning skills and knowledge will allow you to actively engage ethically in legal environments within the government and the private sector. Our team of legal professional lecturers are highly experienced with strong industry ties to provide you with the most relevant industry information to prepare you for your career in the Legal profession.

Certificate III
National ID: BSB40620
State ID: BFR5
Industry Business and Finance

Certificate IV in Legal Services

Put your skills into practice

Put your skills into practice

This course provides an in-depth look at the legal system including courts and legal personnel and law matters.

Topics include legal communication, research, evidence law, criminal law, compliance, drafting complex legal documents and the protection of information.
Our team of lecturers engaged in the Certificate IV in Legal Services are highly experienced with strong industry ties to guide the delivery using the most relevant Industry information. 
Upon successful completion of this course you'll be able to provide legal direction and support in legal matters within the government or private sector job roles.

Certificate IV
National ID: BSB52415
State ID: AZK1
Industry Business and Finance

Diploma of Marketing and Communication

Supervise staff and lead marketing campaigns

This course covers the design and development of integrated marketing communication plans, interpreting market trends and developments, and creating mass electronic media and print advertisements.

Advance your career in marketing through the development of strategic marketing and research capabilities

This qualification builds on the sound theoretical knowledge-base developed in the Certificate IV and expands your knowledge into practical skills and real-world experience.

Working with local clients, you're responsible for the account management of a series of projects, including building websites, creating persuasive advertisements for traditional and digital mediums, and designing and implementing an integrated marketing communications plan.
 
You're encouraged to practice soft skills like time management, interpersonal communication and teamwork; while undertaking advanced marketing tasks such as market research and analysis, evaluation of marketing opportunities and creative concept development. Gain confidence in public speaking, work with clients across broad industries and develop strategic marketing approaches based on research.
 
Upon completion, you'll be competent to work in entry-level positions within industry. Alternatively, graduates may choose to continue with tertiary studies at university, with the possibility of applying for credits/advanced standing for the units completed in the Diploma.  

 

Diploma
State ID: AE150
Industry Business and Finance
Free*
Skill sets

Operating a Small Business Skill Set

This skill set is free for everyone

You'll gain the skills you need to be business or job ready in any field of small business.

This skill set is free for everyone

If you're currently operating or thinking about starting up a small business, or would like to get job ready for an administrative support position in a small business operation, this is the skill set for you! 

The Operating a Small Business Skill Set offers a fantastic range of skills and knowledge to get you job ready. You'll learn how to design and produce business documents and publications, digitally design and develop text-based documents,  develop spreadsheets through the use of both cloud-based and non-cloud based applications, identify financial requirements of a business including profit targets, cash flow projections and strategies to garner financial support, and understand workplace health and safety (WHS) legislation and its application to safe work practices. It even covers how to create and build a social networking presence using social media tools and applications. 

Skill set
National ID: BSB41419
State ID: BER2
Industry Business and Finance

Certificate IV in Work Health and Safety

Almost all industries require a Work Health and Safety professional in the team

Gain the skills to work as a health and safety practitioner and become responsible for the corresponding Work Health and Safety functions within a workplace.

Almost all industries require a Work Health and Safety (WHS) professional in the team

This course will provide you with the skills to develop a career as a WHS professional.

After completing this qualification, you will be able to work as a health and safety practitioner and become responsible for the corresponding WHS functions within a workplace.

Minimum requirement in industry for WHS practitioners is usually the Certificate IV in Work Health and Safety.

Certificate IV
National ID: BSB20120
State ID: BFT1
Industry English, Languages and Foundation Studies

Certificate II in Workplace Skills

An introduction to the business world through our Launchpad Program

Gain the practical skills and knowledge to prepare for work and perform a range of administrative tasks. This program also includes a work placement

An introduction to the business world through our Launchpad Program

North Metropolitan TAFE offers this course as part of the Launchpad program - a dual qualification where you also study 22237VIC Certificate II in General Education for Adults in a one year program.

Through Launchpad you will gain the practical skills and knowledge to prepare for work and perform a range of administrative tasks. Launchpad is specially designed for students aged 15-17 years old and offers intensive career exploration as well as a work placement where you get to put you skills into practice.  

Certificate II
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