Business

Do you have the skills and confidence to unlock the power of Big Data?

The more data you have, the better business decisions you can make.

This course shows you the basics of how to mine it. You will learn how to collate, analyse, and report structured data; and get an introduction to unstructured analysis and Big Data.

We’ll show you how to start from the basics, such as Microsoft Excel, working your way up to industry-standard tools to collate, analyse, and visualise data such as Power Bi.

This skill set is a great first step, or suited to people who work within in a broad range of industries who are responsible for processing data sets for a business, including data mining and machine learning activities with big data within medium to large organisations.

Develop your digital skills for the workplace or further study

This qualification provides you with the basic skills and knowledge to use digital technology in the workplace across a range of information and communication technology (ICT) areas, including using office applications, workplace skills, and an introduction to design and digital imaging.

Our Certificate II Applied Digital Technologies lecturer has extensive experience in supporting students with a wide range of learning needs. Units are delivered over the year to provide students with the best opportunity to succeed.

You will have the opportunity to develop a wide range of foundation digital skills which can lead to career pathways in the ICT, design, or business industries, or any role where computers are used.

Get ready to establish your career in business with this new and exciting qualification

This course will enable you to learn and use in-demand skills practiced across a wide range of industries and you'll gain skills and knowledge needed to work in various roles in wide variety of business settings.

While studying in our simulated work environment you'll learn how to work in teams, empower your creative and critical thinking and learn to use sustainable work practices. You will also explore the importance of workplace wellness and safety, learn and deliver excellent customer service and the creation of a variety of business and digital documents using the latest computing software.

Gain a strong foundation in current business trends

In our cutting-edge simulated business workplace you will experience an environment that reflects current industry trends and replicates organisational operations.  
This brand new Simulated Workplace provides a co-working space and prepares you for employment in a range of different business models.

You'll develop skills needed to use social media to engage with and appeal to customers and stakeholders to grow the business, making you work-ready and digitally savvy.
You will interact with others, consult and negotiate, problem solve, critically assess and use the latest technology to plan and organise operations. All under the expert guidance of trainers with expertise and knowledge of business operations in changing and evolving environments.

Expand your business skills and learn to build effective relationships

Completion of this course will give you the necessary skills needed to manage effectively in a flexible, agile environment and lead and support employees with changing expectations.  

Learning takes place in classrooms, computer labs and our simulated business, giving you the opportunity to put your skills into practice. In our simulated business, you will use effective leadership skills and technology to manage, lead and develop teams. You will apply strong communication skills as you liaise with diverse stakeholders, and use project management skills to meet deadlines and budgetary requirements.  Thinking critically and analytically you’ll solve business problems with a focus on achieving goals and objectives, and implement strategies and processes based on findings from analysing financial and operational information.  

If you want to be an effective leader who inspires team members to exceed expectations, then our Diploma of Business qualification will give you the skills to succeed.  

Administrators are the key to an efficiently run organisation

Once you've completed this qualification you'll be prepared for roles involving the development of business documents, organisation of work priorities, workplace safety, sustainable practices, communication and critical thinking in team strategies, receipt and purchase documentation.

Gain a strong foundation in current business trends

In our cutting-edge simulated business workplace you will experience an environment that reflects current industry trends and replicates organisational operations.  

You'll develop specialist skills applicable in a wide variety of administrative contexts. You will interact with others, consult and negotiate, problem solve, critically assess and use the latest technology to carry out a range of administrative tasks. All under the expert guidance of trainers with expertise and knowledge of business operations in changing and evolving environments.

Want to make a start within medical administration?

This course will give you the necessary skills and knowledge to work in a small health service such as a medical reception, allied health service or hospital setting.

You will study business office units alongside specialised medical units that will equip you with the skills to meet the current needs of the medical industry. You will learn to work in teams, communicate effectively, empower your critical and creative thinking and learn computing skills using current software.

Almost every business has an office — and there's no shortage of job opportunities here

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.

The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

Register your interest

Please note this skill set is experiencing high demand and places are limited.

Help reduce the risk of transmission of infection in the workplace

This skill set is designed to equip workers from all industries with the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.

This training is suited to a wide range of workplaces including small, medium and large organisations; business environments; and where workers use shared facilities and interact with clients.

This online course allows you to undertake studies within your own timeframe to help you gain the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.

Register your interest

Please note this skill set will be run subject to enrolment numbers.

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Register your interest

Please note this skill set is experiencing high demand and places are limited.

Give yourself the best chance at being a success story

If you are involved in the Creative Industries including photography, fashion, music jewellery and visual arts, are self-employed or involved in a small business, you need to create a business plan to give yourself the best chance at being a success story.

This skill set covers the essentials required to create a successful, profitable business and is designed for creative thinking people. From big picture thinking through to your daily tasks, your resulting business plan will be relevant, effective and practical - designed by you to meet your specific needs.

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job.

It focuses on health, wellbeing and personal development. Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your CV and writing job applications, and you'll be job ready!

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

• Certificate III in Hospitality

Gain a basic insight into the legal system with this Certificate III in Legal Services

If you have a passion for the Law and the legal system or would like to start a career in the legal industry this course is right for you.

The Certificate III provides you with the basic knowledge and skill to work alongside para-legal professionals and lawyers to assist and support the drafting of legal documents in fields such as criminal law, family law, commercial law or litigation.

Additional underpinning skills and knowledge will allow you to actively engage ethically in legal environments within the government and the private sector. Our team of legal professional lecturers are highly experienced with strong industry ties to provide you with the most relevant industry information to prepare you for your career in the Legal profession.

Put your skills into practice

This course provides an in-depth look at the legal system including courts and legal personnel and law matters.

Topics include legal communication, research, evidence law, criminal law, compliance, drafting complex legal documents and the protection of information.
Our team of lecturers engaged in the Certificate IV in Legal Services are highly experienced with strong industry ties to guide the delivery using the most relevant Industry information. 

Upon successful completion of this course you'll be able to provide legal direction and support in legal matters within the government or private sector job roles.

Learn to deal with difficult customers

If you work in a customer service environment in any industry, this skill set will set you up with additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.

Gain these skills

• Strategies for dealing with disrespectful, aggressive or abusive customers
• Techniques for:
  • responding to workplace stressors
  • building resilience
  • monitoring personal health and well-being
• Identifying workplace stressors
• Communication strategies and techniques such as negotiation
• Techniques to respond to physical, mental or emotional impacts of an incident

Advance your career in marketing through the development of strategic marketing and research capabilities

This qualification builds on the sound theoretical knowledge-base developed in the Certificate IV and expands your knowledge into practical skills and real-world experience.

As those in industry are aware, Marketing and Communication is a unique field as marketing is critical across all industries and it is intrinsically linked to business strategy. However, it is all about getting to know the empowered customer, understanding their needs and wants in order to shape strategy and communicate with them, driving business success.
Working with local clients, you're responsible for the account management of a series of projects, including building websites, creating persuasive advertisements for traditional and digital mediums, and designing and implementing an integrated marketing communications plan. You'll use real workplaces to demonstrate their capabilities, and to bolster their confidence in communicating with influence.
 
You're encouraged to practice soft skills like time management, interpersonal communication and teamwork; while undertaking advanced marketing tasks such as market research and analysis, evaluation of marketing opportunities and creative concept development. Gain confidence in public speaking, work with clients across broad industries and develop strategic marketing approaches based on research.

Our course provides a pathway for those who are already working in marketing environments or roles to gain a formal qualification and to build on their analytical and creative skills and knowledge.

Upon completion, you'll be competent to work in entry-level positions within industry.
Alternatively, graduates may choose to continue with tertiary studies at university, with the possibility of applying for credits/advanced standing for the units completed in the Diploma.

All businesses need project managers

This course builds on the skills gained in the Certificate IV in Project Management Practice. It will give you the essential skills and knowledge of current project management practices.

The Diploma allows you to expand and extend your already existing management skills with units that will teach you an understanding of management in many fields. Completing this qualification will help you in a career as a contract coordinator, project manager, quality administrator or risk management professional.

Keen to get started? We offer this course online.

With the increase of online shopping, supply chain has become the major conduit to fulfil transfer of global goods and services.

The supply chain industry is evolving with the aid of new processes and technologies. You could become a valuable part in an evolving industry by gaining the necessary skills, delivered in TLI30321 BHF8 Certificate III in Supply Chain Operations.

This course is offered in a combination of online and face-to-face learning that can enhance the direct, hands-on skills acquired and put into practice at your workplace.

If you are looking to begin, or to progress your career in the Supply Chain industry, this set of transferable skills will enhance your employability prospects.

Are you seeking a career in Work Health and Safety (WHS)?

PCBU (persons conducting a business or undertaking) and business owners have a responsibility to health and safety in the workplace and require WHS professionals. This course will provide you with the skills to develop a career as a WHS professional such as a WHS advisor or officer.

After completing this qualification, you will be able to work as a health and safety practitioner and become responsible for the corresponding WHS functions within a workplace. Minimum requirement in industry for WHS practitioners is usually the Certificate IV in Work Health and Safety.

This course suits anyone looking for a new career in a familiar industry, or a course to compliment an existing qualification. The Informed choices section below lists inherent requirements required to successfully complete this certificate.