Menu Menu

Business Ready Skill Set

Share this course on your social media page

Almost every business has an office — and there's no shortage of job opportunities here

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.

The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.


If you're aged 15—24 years (not at school), receiving the JobSeeker payment, person or dependent receiving Youth Allowance, AUSTUDY or ABSTUDY or holding a pensioner concession card, Health Care Card or a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs, or a dependent of persons who are inmates of a custodial institution, you are eligible to enrol for free!

* Please note that eligibility requirements apply to some of the free training.


This job ready skill set is part of the Skills Ready program. All job ready skill sets are available for everyone to study, some are free for everyone, some are free for eligible people (including displaced workers, concession students and youth up to 25 years not at school).

More skill sets can be found on our Skill sets and short courses page, and for other qualifications be sure to check the Courses page, to see everything we have to offer.

Please note this skill set is designed for students wanting to enter into a business role or further studies in a business or a related field. If you have previously studied a Business qualification (Certificate II or higher) you might find you have already gained these skills. 

Delivery of this skill set will be on campus, over two days for ten weeks. Classes generally run from 9.30 am - 2.30pm.

No study options found

This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the Get help form below to have our customer support team contact you with further information about the next course start, duration, delivery locations and study modes.

Get help

This form is only for course enquiries. If you would like to apply, please refer to the Study options and next steps section above.