Business Ready Skill Set
Almost every business has an office — and there's no shortage of job opportunities here
This skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback.
This course remains FEE FREE in 2024! The course fees are 100 per cent subsidised by the WA State Government for WA residents.
Some eligibility conditions apply for the free training, and other fees may apply for some courses. Please see the FAQs on the Skills Ready page for further information.
* Please note that eligibility requirements apply to some of the free training.
This job ready skill set is part of the Skills Ready program. All job ready skill sets are available for everyone to study, some are free for everyone, some are free for eligible people (including displaced workers, concession students and youth up to 25 years not at school).
More skill sets can be found on our Skill sets and short courses page, and for other qualifications be sure to check the Courses page, to see everything we have to offer.
CampusesPerth.
When Semester 1, 2024. Semester 2, 2024.
Study Mode On campus.
Almost every business has an office — and there's no shortage of job opportunities here
From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.
The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Please note this skill set is experiencing high demand and places are limited.
Select your preferred campus and apply
Semester 1, 2024
Details
Course fees
(Tuition fee* $0.00 + Resource fee $0.00 )
(Tuition fee* $0.00 + Resource fee $0.00 )
Free training
The free training is available to residents of Western Australia, and eligibility requirements apply to some of the free training, as outlined on the Fee Free page and the Infection control training page. Tuition and resource fees will apply for non-eligible students.
Enquiries regarding course fees can be made by calling us.
*Fee disclaimers
The fees quoted are estimates only and are for the entire course for students enrolling on a full-time basis. Please view the full list of Fee disclaimers.
Please note fees listed include all units required to gain this qualification. If you're a continuing student and have successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in, to complete this course.
Enquiries regarding fees can be made by calling us.
Units
| National ID | Unit title |
|---|---|
| BSBOPS203 | Deliver a service to customers |
| BSBPEF202 | Plan and apply time management |
| BSBTEC201 | Use business software applications |
| BSBWHS211 | Contribute to the health and safety of self and others |
Details
Course fees
(Tuition fee* $0.00 + Resource fee $0.00 )
(Tuition fee* $0.00 + Resource fee $0.00 )
Free training
The free training is available to residents of Western Australia, and eligibility requirements apply to some of the free training, as outlined on the Fee Free page and the Infection control training page. Tuition and resource fees will apply for non-eligible students.
Enquiries regarding course fees can be made by calling us.
*Fee disclaimers
The fees quoted are estimates only and are for the entire course for students enrolling on a full-time basis. Please view the full list of Fee disclaimers.
Please note fees listed include all units required to gain this qualification. If you're a continuing student and have successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in, to complete this course.
Enquiries regarding fees can be made by calling us.
Units
| National ID | Unit title |
|---|---|
| BSBOPS203 | Deliver a service to customers |
| BSBPEF202 | Plan and apply time management |
| BSBTEC201 | Use business software applications |
| BSBWHS211 | Contribute to the health and safety of self and others |
Semester 2, 2024
Details
Course fees
(Tuition fee* $0.00 + Resource fee $0.00 )
(Tuition fee* $0.00 + Resource fee $0.00 )
Free training
The free training is available to residents of Western Australia, and eligibility requirements apply to some of the free training, as outlined on the Fee Free page and the Infection control training page. Tuition and resource fees will apply for non-eligible students.
Enquiries regarding course fees can be made by calling us.
*Fee disclaimers
The fees quoted are estimates only and are for the entire course for students enrolling on a full-time basis. Please view the full list of Fee disclaimers.
Please note fees listed include all units required to gain this qualification. If you're a continuing student and have successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in, to complete this course.
Enquiries regarding fees can be made by calling us.
Units
| National ID | Unit title |
|---|---|
| BSBOPS203 | Deliver a service to customers |
| BSBPEF202 | Plan and apply time management |
| BSBTEC201 | Use business software applications |
| BSBWHS211 | Contribute to the health and safety of self and others |
Get help
This form is only for course enquiries. If you would like to apply, please refer to the Study options and next steps section above.