Student satisfaction is extremely important to us
North Metropolitan TAFE values compliments, suggestions and complaints as feedback. We are committed to addressing issues identified in the feedback in a transparent and timely manner.
All feedback is used to maintain and improve the quality of our services. Your feedback is welcomed on the services provided by North Metropolitan TAFE, the conduct of our people, our learners and any services provided by a third party on behalf of the college.
How do I complain?
You can easily provide us with your feedback or make a formal complaint on the form below, or call us on 1300 300 822. A hard copy form and information sheet can also be obtained from Student Services on your campus. Alternatively, you are welcome to lodge a complaint by writing a letter.
Locked Bag 6, Northbridge WA 6865
Student Services (place complaint in a sealed envelope)
Online (see form below)
Complaints and feedback form (200 KB) (Word document)
Whilst complainants are not required to attempt to resolve their complaints informally, informal resolution is encouraged before commencing formal action.
Need assistance to make a complaint?
If you have a disability and need support to assist you with this process please contact the Disability Support office.
If you are of Aboriginal or Torres Strait Islander descent and need support with providing feedback or lodging a complaint please contact the Student Liaison Officer at Koolark.
or attend in person to Client Services at your campus.
If you are a student who is under the age of 18 years of age (a minor) your parent/guardian can provide feedback or lodge a complaint on your behalf or if you need support with providing feedback or lodging a complaint, please attend in person to Client Services at your campus.
If you are an International student and need support with providing feedback or lodging a complaint, please attend in person to either the International Student Support office or Client Services at your campus.
If English is a Second Language (ESL) and you need support with providing feedback or lodging a complaint please attend in person to Client Services at your campus.
What can I expect when I submit a complaint?
Complaints will be treated as confidential and handled within the principles of natural justice and procedural fairness. All investigations and communications will be recorded and documented to provide a clear account of the complaint and North Metropolitan TAFE's response.
Your complaint will be acknowledged in writing within two (2) business days of it being lodged via the college website, in an email or as a hardcopy. North Metropolitan TAFE aims to resolve any complaint within ten (10) business days, however, should more time be required you will be notified in writing and kept up to date regularly on the progress of the matter.
Find further information
Appealing a complaint decision
You have the right to appeal a decision made about your complaint in the event that you are dissatisfied with the process or outcome of a complaint.
You can lodge your appeal in writing to firstname.lastname@example.org
Should you still not be satisfied, the Ombudsman WA is the appropriate party independent of North Metropolitan TAFE who can review the process when a complaint is not resolved to the satisfaction of the person making the complaint.
As a student, you may appeal if you believe that the assessment decision or process was unfair or incorrect. Information on Academic Appeals can be found below.
Appealing an academic decision
As a student, you may appeal if you believe that the assessment decision or process was unfair or incorrect. Information on Academic Appeals can be found on our Academic appeals page.
The information on this page is available in alternative formats upon request including electronic document format, hard-copy (standard and large print) or audio format.