BSB30120 Certificate III in Business (Customer Engagement)
Represent your business on the customer service front line
Enhance your brand by understanding customer needs, providing advice and delivering products and services.
Overview
Campus Leederville
When Continuous enrolment
Study Mode Traineeship
Gain the skills to be an asset in the office
This qualification will provide the training and skills to excel in any customer service role.
While completing this traineeship, you'll learn to work with multiple communication channels, provide excellent customer service, adhere to key performance indicators, work well in a team environment, provide support to a team, provide technical advice on products and services, and capture key data.
You'll gain the skills you need to succeed in customer service roles in the growing contact and service centre industry and be confident and ready to work in any office environment.
- Produce documents
- Work as part of a team
- Provide advice on products and services
- Deliver quality customer service
- Manage feedback and complaints
- Maintain good business relationships
Select your preferred campus and apply
Continuous enrolment, 2024
Details
Course fees
(Tuition fee* $1,641.25 + Resource fee $0.00 )
(Tuition fee* $489.85 + Resource fee $0.00 )
*Fee disclaimers
The fees quoted are estimates only and are for the entire course for students enrolling on a full-time basis. Please view the full list of Fee disclaimers.
Please note fees listed include all units required to gain this qualification. If you're a continuing student and have successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in, to complete this course.
Enquiries regarding fees can be made by calling us.
Units
Core
| National ID | Unit title |
|---|---|
| BSBCRT311 | Apply critical thinking skills in a team environment |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBSUS211 | Participate in sustainable work practices |
| BSBTWK301 | Use inclusive work practices |
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBXCM301 | Engage in workplace communication |
Elective
| National ID | Unit title |
|---|---|
| BSBOPS304 | Deliver and monitor a service to customers |
| BSBOPS305 | Process customer complaints |
| BSBPEF301 | Organise personal work priorities |
| BSBTEC301 | Design and produce business documents |
| BSBWRT311 | Write simple documents |
| SIRXCEG005 | Maintain business to business relationships |
| SIRXPDK001 | Advise on products and services |
Get help
This form is only for course enquiries. If you would like to apply, please refer to the SELECT YOUR PREFERRED CAMPUS AND APPLY section above.