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Student services and support

Supporting you while you study

Congratulations on becoming, or returning as, a North Metropolitan TAFE student.
We offer​ a range of support services to help your academic studies and also your personal development. This section will help you access all the resources you can expect to use.

For all new students, be sure to check out all the information you need when starting out.

Our services

Mental Health Support
If you are a student with a mental health condition needing support to access your TAFE studies, then you are encouraged to contact Disability Support.

In a crisis call
•    Lifeline          
      13 11 14
•    Beyond Blue
      1300 22 4636
•    Kids Help Line
      1800 55 1800
•    Crisis Care
      9223 1111 (for Domestic Violence refuges)
•    Sexual Assault Resource Centre
      6458 1828
•    Family and Domestic Violence
      1800 737 732
•    Emergency or if you need an ambulance

For more detailed information about available resources and referral sources for free counselling, please follow this link.
Information about staying well, organising yourself, staying calm and feeling good can be found at www.thedesk.org.au  

Campus student services
Student services can assist with processing payments, providing course information and general information on our services and facilities. Student services are located at each of our campuses for your convenience.
Contact us
T 1300 300 822
E enquiry@nmtafe.wa.edu.au

Request your Diploma/Certificate
Once you've completed your studies​, you are entitled to receive your Award Certificate / Diploma or Statement of Attainment.

Students can access their results and progress via the student portal.

If you are having issues accessing your results you can click on the link below and complete the on-line form to receive your Certificate/Diploma. The Awards Centre will process your request. Once your results have been finalised, your documents will be sent to your nominated address.

Please note we will not be able to issue any documents if you haven’t provided your USI (Unique Student Identifier). Please contact Student Services for further information on 1300 300 822.

Application for award          Application for Academic Credit

Assessment submission and feedback
Assessment submission and feedback form

Aboriginal and Torres Strait Islanders assistance

Koolark - Centre for Aboriginal Students

We are situated on the land of the Whadjuk Noongar people, the Noongar people remain the traditional peoples and cultural custodians of their land.

Interested in training? Want to come to a place that is right in the heart of things?
Well, come and see just how deadly it is at North Metropolitan TAFE. All Aboriginal and Torres Strait Islander students are fully supported during their time with us.
Check out our Koolark page full of information whether you're a student, staff member or an interested part of our community.. 


Security officers are available at most campuses. Please check with client services at your campus (see above) to find out what hours they are available. The security officer may be requested to accompany staff and students to college carparks when not engaged in other duties.
At the Perth campus a security officer may also be requested to accompany groups of staff and students to the nearby car parks and to the Wellington Street crossover approach to the main railway station.

Cyber security
Online safety and cyber security awareness
North Metropolitan TAFE is committed to providing a safe, effective and respectful online learning environment for our students. All students, their families, staff members and the wider community have a responsibility to ensure they are up to date with the latest cyber security information.
There are a number of eSafety issues affecting students today, including personal information and identity protection, cyber bullying and managing increased time spent online. Below is a list of suggestions on how to stay e-smart and some links to other helpful resources.
 What can I do to stay eSafe?
  •  Ensure you always log off from a college computer if you leave it unattended
  •  Keep your personal devices secure and their software up to date
  •  Never click on a link or open a file that you do not trust
  •  Keep any mobile storage devices (USBs, hard drives) in a secure location
  •   Ensure your passwords are unique, regularly changed and never written down
  •  Report any abusive or illegal online activity to your lecturer or college staff member
  •  Ensure you stay up to date with North Metropolitan TAFE’s Acceptable Use of IT Services by Students section on the Policies and responsibilities page.
Cyber security resources for students and families
  •  Cybersafety in schools (Department of Education and Training) 
  •  eSafety Commissioner
  •  Stay Smart Online
  •  Microsoft Safety & Security Centre
Support for students

Disability support

We are committed to ensuring that people with disability have access to our services, programs and facilities so that they can achieve their educational and career goals.

Disability support services include:
•    Alternate methods of assessment and examination
•    Consultation about realistic vocational choices
•    Audio and large print resources
•    Interpreting and note-taking
•    Organising adaptive technology
•    Individual problem solving
•    Adaptive technology
•    Furniture adjustments
•    Assistance with access to buildings and classrooms

Please read our guide: Information for students with a Disability, Mental Health or Medical Condition
Hear from our students and staff about how we ensure that people with disabilities have access to services, programs and facilities that will allow them to achieve their educational and career goals.

A new Disability Access and Inclusion Plan (DAIP) has been developed which outlines the ways in which the Institute will ensure people with disability have equal access to its facilities and services. Download our DAIP here.

More information is also available in our Disability support policy.
All documents are available in alternative formats upon request including electronic format (USB, CD, email), hardcopy (standard and large print) or audio format.

International students can access support via their International Student Psychologists by calling International Centre on 9427 1873.

For more detailed information about available resources, please follow this link.

Tax Help for students
North Metropolitan TAFE works in collaboration with the Australian Taxation Office (ATO) to provide the Tax Help program.

If you are a North Metro TAFE student with earnings of less than $60k for the last financial year, you are eligible to access the Tax Help program to get help with lodging your tax return.
Appointments take place in the library at 30 Aberdeen Street, Perth.

For more information and to book an appointment please contact Iryna Burrough. Appointments available from 16 July to 31 October 2018
T 9427 1221
M 0403 367 640
E iryna.burrough@nmtafe.wa.edu.au

For general information on the Tax Help program you can also visit the ATO website.

 Student ID cards
Student ID cards are available from the Bookshop at Perth campus and the library at all other campuses. You will need to show your enrolment summary as proof of enrolment to get your ID card.
Tertiary SmartRider 
As a full-time student, you are entitled to travel concessions on Transperth services. You can pick up an application form for the Tertiary SmartRider from Student Services when you enrol and have a member of staff sign and stamp the form.
Your Student ID student ID card is not required when applying or using the SmartRider, however, some form of ID is required by Transperth.
We also recommend you be prepared for route and timetable changes by signing up for Transperth Alerts.
Further information is available from Transperth.
Student WiFi
How to login to the North Metropolitan TAFE WiFi service
  1.    From your mobile device, select view available wireless networks
  2.    Select “Student WiFi” or "NMT WiFi" from the list of available networks and connect
  3.    If a login page does not automatically open, launch an internet browser and you will be redirected to the authentication page
  4.    Login with your student ID and password (new students — please make sure you have reset your password first, and set up the password reset tool in Office365)
This service is provided to students in accordance with College Acceptable Use Policies. Once you are successfully authenticated, you will automatically be logged in and able to browse the internet without the need to login for one week.  After one week you will need to log in again following the steps above. Should you require any further assistance, please contact your campus library (depending on agreed helpdesk).
Page last updated December 07, 2018