Workplace Communication and Difficult Conversations Skill Set
You'll learn the importance of effective communication within an organisation
This skill set will help you be a more effective communicator and to manage difficult conversations.
When Semester 1, 2024.
Study Mode On campus.
Gain effective workplace communication skills
Successful leaders are highly valued across all industries and possess a combination of skills and qualities that enable them to effectively lead and motivate their team towards success.
North Metropolitan TAFE is delivering the skills and knowledge required to be a confident and effective leader through a series of six skill sets comprised of units from BSB40520 Certificate IV in Leadership and Management.
Each completed skill set gives you credit towards this certificate, and completion of all six skill sets will make you eligible for the Certificate IV in Leadership and Management.
This skill set will help you learn how to communicate effectively and professionally across a range of contexts. This will involve both oral and written communication.
You'll also develop skills in managing difficult and challenging conversations and how to work towards favourable outcomes.
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