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This qualification is part of the Lower fees, local skills program where you'll pay only half of the standard course fees.
There is an ongoing skill shortage in Community Services
This entry level course is ideal for support workers, case workers and client contact officers; generally, positions with direct contact with clients, providing day-to-day support.
All of our Community Service qualifications have flexible training delivery modes and the option to study on the job. This means you get the most relevant skills and the opportunity to form industry contacts.
You'll also be mentored by attentive and caring lecturers who have extensive experience in the industry.
- Interpersonal skills to work in residential and community settings with clients
- Identify their needs and plan and develop appropriate services
- Insight into the community services sector
- Learn about the ethical and legal responsibilities of community workers
I have the following attributes:
- Positive, can-do approach, and a friendly, caring attitude
- Respectful, resilient and empathetic
- Sound, sensible decision-making skills
- A non-judgmental attitude and ability to maintain confidentiality
- Able to demonstrate good judgment and common sense in dynamic and challenging environments
- Sound understanding of the importance of personal and professional boundaries
Follow the link to find further information to help you make an informed choice about the suitability of this course.
With online study you will be completing your course via an online platform which contains all your study material and assessments. You will be provided a login and password to access this material once you have been enrolled at North Metropolitan TAFE.
Online is a little different to on-campus study as you do not have face to face contact with your lecturers and you do not engage directly with fellow students during every-day class activities. If on-campus study is not your preference, then online study is a great option. Rest assured you will be supported by your online lecturers.
You will also have access to lecturers via your online dashboard. The lecturers will help to clarify your concerns, assist with the course content, mark your assessments and provide you with feedback if required
This qualification is delivered in two stages over two semesters of study. During each stage, attendance on campus and online for practical demonstrations will be required. You will only need to enrol and pay for one stage at a time.
Students are required to undertake 20 hours of volunteer experience within a structured community services volunteer program in the second semester of study.
To enquire or enrol please fill out the Course Enquiry Form
Employer-based training offers a flexible, self-paced study program which combines workplace recognition of prior learning and individualised ‘gap’ training to attain your qualification.
This means every time you go to work you are learning and demonstrating competence whilst working towards your qualification. The flexibility of Employer-based training allows you to structure and perform learning and assessment in a way that fits into your professional and personal life.
Learning and assessment plans are created on an individual level in consultation with you and/or your employer. Assessment is conducted using numerous methods including practical demonstration and observation, question and answer interviews, written tasks, supervisor reports and workshops.
To enquire or enrol please fill out the Course Enquiry Form.
|School Leaver||Non-School Leaver||AQF|
|OLNA or NAPLAN 9 Band 8||C Grades in Year 10 English and Maths or equivalent||Certificate I or Certificate II|
Prior to enrolment into this qualification, please consider:
- If you are under 18 years of age
- Any criminal conviction as it will appear on your National Police Certificate (compulsory to obtain)
- Any difficulty in communicating with either workers or clients. (I.e. difficulty with written or spoken English
- Difficulty with the manual tasks involved in personal care work, including lifting (e.g. 'bad back')
- Ability to set aside between four and five days/week for attendance at classes, work placement and study
- Likelihood of finding it difficult or distressing to provide personal care such as toileting and bathing for clients of any gender and varying ages
- Ability to attend your work placement regularly and reliable
Other job titles may include:
- Aboriginal Intake and Referral Worker
- Aboriginal Community Development Worker
- Accommodation Support Worker
- Residential Support Worker
- Neighbourhood Centre Worker
- Youth Housing Support Worker
- Welfare Support Worker
Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.
This qualification is part of the Lower fees, local skills program where you'll pay only half of the standard course fees until 31 December 2021. The “annual fees cap” means that full-fee paying students will only pay a maximum of $1,200 (plus resource fee) and concession-fee paying students or those aged 15-24 years will only pay up to $400 (plus resource fee). Please see below an approximate estimate of what you will pay on enrolment.
Annual Full fee
Annual Concession fee
These fees are estimates only and are for the entire course for students enrolling on a full-time basis.
- Fees might differ between courses delivered at different campuses due to the elective units included in the course study plan or adapting courses to meet local industry needs.
- Fees may also differ for each individual student depending on the units of study selected, prior qualifications and recognition of prior learning.
- Fees are payable at enrolment each semester for the units enrolled for that period. Some year-long courses might have a bigger fee load in the first semester.
- Proof of concession must be presented to access concession rates if eligible.
- For secondary school aged persons (in 2021, students born on or after 1 July 2003 who are at least 15 years old) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course fee chargeable in 2021 is $420 plus the resource fees and discretionary fees.
- Concessions and Secondary School Age cap do not apply to commercial courses (such as short courses), or Foundation Programs (ESL, General Education, etc.).
- Prices quoted include resource fees, but do not include material fees such as the cost of books, uniforms and students personal equipment.
- The course fee cap applicable to Diplomas and Advanced Diplomas only applies during the current calendar year, so fees might differ for students enrolling in semester 2.
- VET Student Loans Eligible Courses and Caps may be subject to changes implemented by the Australian Government.
- Course information and fees are subject to change without notice.
Study options and next steps
Click on your preferred option below to get started with your application.