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There is an ongoing skill shortage in Community Services
This entry level course is ideal for support workers, case workers and client contact officers; generally, positions with direct contact with clients, providing day-to-day support.
All of our Community Service qualifications have flexible training delivery modes and the option to study on the job. This means you get the most relevant skills and the opportunity to form industry contacts.
You'll also be mentored by attentive and caring lecturers who have extensive experience in the industry.
- Interpersonal skills to work in residential and community settings with clients
- Identify their needs and plan and develop appropriate services
- Insight into the community services sector
- Learn about the ethical and legal responsibilities of community workers
I have the following attributes:
- Positive, can-do approach, and a friendly, caring attitude
- Respectful, resilient and empathetic
- Sound, sensible decision-making skills
- A non-judgmental attitude and ability to maintain confidentiality
- Able to demonstrate good judgment and common sense in dynamic and challenging environments
- Sound understanding of the importance of personal and professional boundaries
Follow the link to find further information to help you make an informed choice about the suitability of this course.
With online study you will be completing your course via an online platform which contains all your study material and assessments. You will be provided a login and password to access this material once you have been enrolled at North Metropolitan TAFE.
Online is a little different to on-campus study as you do not have face to face contact with your lecturers and you do not engage directly with fellow students during every-day class activities. If on-campus study is not your preference, then online study is a great option. Rest assured you will be supported by your online lecturers.
You will also have access to lecturers via your online dashboard. The lecturers will help to clarify your concerns, assist with the course content, mark your assessments and provide you with feedback if required
This qualification is delivered in two stages over two semesters of study. During each stage, attendance on campus and online for practical demonstrations will be required. You will only need to enrol and pay for one stage at a time.
Students are required to undertake 20 hours of volunteer experience within a structured community services volunteer program in the second semester of study.
To enquire or enrol please fill out the Course Enquiry Form
Employer-based training offers a flexible, self-paced study program which combines workplace recognition of prior learning and individualised ‘gap’ training to attain your qualification.
This means every time you go to work you are learning and demonstrating competence whilst working towards your qualification. The flexibility of Employer-based training allows you to structure and perform learning and assessment in a way that fits into your professional and personal life.
Learning and assessment plans are created on an individual level in consultation with you and/or your employer. Assessment is conducted using numerous methods including practical demonstration and observation, question and answer interviews, written tasks, supervisor reports and workshops.
To enquire or enrol please fill out the Course Enquiry Form.
|School Leaver||Non-School Leaver||AQF|
|OLNA or NAPLAN 9 Band 8||C Grades in Year 10 English and Maths or equivalent||Certificate I or Certificate II|
Prior to enrolment into this qualification, please consider:
- If you are under 18 years of age
- Any criminal conviction as it will appear on your National Police Certificate (compulsory to obtain)
- Any difficulty in communicating with either workers or clients. (I.e. difficulty with written or spoken English
- Difficulty with the manual tasks involved in personal care work, including lifting (e.g. 'bad back')
- Ability to set aside between four and five days/week for attendance at classes, work placement and study
- Likelihood of finding it difficult or distressing to provide personal care such as toileting and bathing for clients of any gender and varying ages
- Ability to attend your work placement regularly and reliable
Other job titles may include:
- Aboriginal Intake and Referral Worker
- Aboriginal Community Development Worker
- Accommodation Support Worker
- Residential Support Worker
- Neighbourhood Centre Worker
- Youth Housing Support Worker
- Welfare Support Worker
Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.
Half price fees
The Lower fees, local skills (half price) discount and fee caps have already been applied to the fees displayed above. Please note that fee caps only apply to the calendar year, so multi-semester courses across more than one calendar year may have a higher fee. See the Half price courses page for more details.
Lower fees, local skills are available to residents of Western Australia, and temporary residents holding certain visa types. They are not available for people living outside of Western Australia, or international students. Full eligibility details are available on our Half price courses page.
Enquiries regarding fees can be made by calling us.
T 1300 300 822
Study options and next steps
Click on your preferred option below to get started with your application.