Home | Feedback

Feedback

Student satisfaction is extremely important to us.

North Metropolitan TAFE values compliments, suggestions and complaints as feedback. We are committed to addressing issues identified in the feedback in a transparent and timely manner.

All feedback is used to maintain and improve the quality of our services. Your feedback is welcomed on the services provided by North Metropolitan TAFE, the conduct of our people, our learners and any services provided by a third party on behalf of the college.

How do I complain?

You can easily provide us with your feedback or make a formal complaint on the form below, or call us on 1300 300 822. A hard copy form and information sheet can also be obtained from Student Services on your campus. Alternatively you are welcome to lodge a complaint by writing a letter or by completing a customer complaints and feedback form.  

Whilst complainants are not required to attempt to resolve their complaints informally, informal resolution is encouraged before commencing formal action.

Need assistance to make a complaint?

If you have a disability and need support to assist you with this process please contact the Disability Support Office on 9427 1314 or email student.support@nmtafe.wa.edu.au

International students

If you are an international student, please refer your complaint or feedback to the International Student Advisor at internationalstudy@nmtafe.wa.edu.au for review.

What you can expect when you submit a complaint?

Complaints will be treated as confidential and handled within the principles of natural justice and procedural fairness. All investigations and communications will be recorded and documented to provide a clear account of the complaint and North Metropolitan TAFE's response.

Further information on our Complaints and Feedback policy can be found here.

Your complaint will be acknowledged in writing within two (2) business days of it being lodged via the college website, in an email or as a hardcopy. North Metropolitan TAFE aims to resolve any complaint within ten (10) business days, however, should more time be required you will be notified in writing with a revised response date and kept up to date regularly on the progress of the matter. 

Appealing a complaint decision

You have the right to appeal a decision made about your complaint in the event that you are dissatisfied with the process or outcome of a complaint.
You can lodge your appeal in writing to feedback@nmtafe.wa.edu.au

Should you still not be satisfied, the Ombudsman WA is the appropriate party independent of North Metropolitan TAFE who can review the process when a complaint is not resolved to the satisfaction of the person making the complaint.

For academic appeals, students may lodge an appeal against an academic result.

Further information on academic appeals can be found at Policies and responsibilities.
 

This document is available in alternative formats upon request including electronic format (USB, CD, e-mail), hard-copy (standard and large print) or audio format.

 

Page last updated October 24, 2018