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CHC42221 Certificate IV in Housing

National ID: CHC42221 State ID: BGW9
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Make a difference to the lives of others

In this course, you’ll develop the skills and knowledge you need to become a qualified housing officer, providing compassionate, trauma-informed and person-centred housing support services to applicants and tenants in the social housing and homelessness sector.

You’ll learn how to help people access accommodation within the public and community housing system and how to effectively sustain tenancies and achieve better client and tenant outcomes.

On successful completion, you will be skilled and knowledgeable to work with vulnerable people who could be experiencing or are at risk of experiencing homelessness, have complex mental health issues, experiencing family and domestic violence, or considerable financial stress or community disengagement.

  • Provide support to people to access accommodation
  • Effectively maintain tenancies, including tenancy agreements and services, rent and rental arrears
  • Recognise and respond appropriately to domestic and family violence
  • Develop, facilitate and review all aspects of case management
  • Manage housing application and allocation processes

I have the following attributes:

  • Currently employed in a housing organisation (public or community housing organisation)
  • Able to balance the demands of working and studying
  • Self-motivated, pro-active and able to prioritise
  • Strong decision-making skills based on sound judgment and empathy
  • Strong interpersonal and communication skills

This qualification is directly aligned with priority industry areas where jobs are today, and into the future. As part of the state government Lower fees, local skills program, through to 31 December 2025 you'll only pay half the tuition fees (plus resource fee) capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession.

^ You will pay half price for the tuition fees on the Lower fees, local skills qualifications, however other fees may apply such as Resource fees that are specific to your course. For full details see our Half price courses page.

If this course is deemed competitive, you will be informed during your application via TAFE Admissions and additional entrance requirements will apply.

School Leaver Non-School Leaver AQF
C Grades in Year 11 WACE General English, and OLNA; or NAPLAN 9 Band 8 C Grades in Year 11 English and Maths or equivalent Certificate II or Certificate III

You’ll need to be currently employed in a Housing organisation to enrol in this course (this may include roles in government public housing or community housing organisations).

Your employment must continue for the duration of this qualification as you’ll need access to Housing supervisors and organisational policies and procedures.

Industry can nominate existing employees to undertake the training by contacting Community Skills WA on 08 9445 1511 or

You'll be able to access your personal timetable (find out how on our Timetables page), once you have paid your fees. In the meantime the information below provides an indication of the time commitment required to complete this course, depending on available study options.


This is a work-based training course so you will complete most of your learning off-campus. You will be required to attend on campus assessments. Course delivery comprises:

  • Self-paced online learning modules
  • Weekly 1 hour interactive online sessions with trainers (recorded for students unable to attend)
  • Written assessments covering both knowledge requirements and workplace tasks
  • Face to face practical assessment workshops (approximately 3 days each) at Leederville campus

On average, you’ll need to commit 6 hours per week of study to manage the study and assessment load of this qualification.

You’ll be provided with learning resources including access to Blackboard (our Learning Management System) which houses all unit modules, links, readings, videos, presentations, discussion board and assessments. Due to the online delivery elements of this course, access to computers and internet is also required.

During the face-to-face workshops, students can access the campus library. 

As a student you will also have additional costs associated with your study, for example text books and stationery, printing and other materials required for your assignments.

The methods of assessment used in this course include:

  • Written knowledge assignments requiring short answer responses for every unit
  • Demonstration of practical skills in the workplace and in simulation on-campus for every unit


  • Tenancy Officer
  • Housing Officer

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations. 

Visit one of our four Jobs and Skills Centres located at NMT's Balga, Joondalup, Midland and Perth campuses for free career planning advice and job search support.

Study options and next steps

Click on your preferred option below to get started with your application.

Semester 2, 2023

Leederville - Online

Duration 15 Months
When Semester 2, 2023
Where Leederville
How Online
Course fee
Tuition fee* Resource fee Total fee
General $1,377.00 $60.00 $1,437.00
Concession $408.00 $60.00 $468.00

Half price fees

The Lower fees, local skills (half price) discount and fee caps have already been applied to the Tuition fees displayed above.  Please note that fee caps only apply to the calendar year, so multi-semester courses across more than one calendar year may have a higher fee. See the Half price courses page for more details.

Lower fees, local skills are available to residents of Western Australia, and temporary residents holding certain visa types.  They are not available for people living outside of Western Australia, or international students.  Full eligibility details are available on our Half price courses page.

Enquiries regarding fees can be made by calling us.
T  1300 300 822


*Fee disclaimers

The fees quoted are estimates only and are for the entire course for students enrolling on a full-time basis. Please view the full list of Fee disclaimers.

Please note fees listed include all units required to gain this qualification.  If you're a continuing student and have successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in, to complete this course.

Enquiries regarding fees can be made by calling us.

T 1300 300 822

Get help

This form is only for course enquiries. If you would like to apply, please refer to the Study options and next steps section above.

Course enquiry form