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Home | Courses | Library Essential Skills

Library Essential Skills

State ID: SC-PLB-V1393

A comprehensive foundation

This course will introduce you to the essentials of working in a library. You'll gain skills in communication and customer service, searching databases, as well as basic IT troubleshooting and staging public activities and events. There is a combination of online and face-to-face delivery.

Our course lecturer has over 30 years industry experience across a broad range of organisations.

Gain these skills
  • Communication and customer service - identify needs and priorities of customers, communicate with the customer and respond to customer feedback and complaints.
  • Database and search engine searching - review a range of databases, and develop the skills necessary to formulate effective search strategies.
  • Basic IT troubleshooting - covers client information and communications technology problems.
  • Team work and workplace training - working with others, and learn workplace training techniques.
  • Staging public activities and events - develop a program of events, and produce a project plan and run sheet.
  • Library information literacy - includes independent learning and keeping up to date within the library industry

Important information

How to apply

Important information

The next session will run for ten weeks in term 2, 2020.

For a copy of the course summary and further details about this course please email


How to apply

Choose the delivery option below, and in the "Apply now" box click the start date link. This will take you to the booking site where you provide your details, register and pay.

Course bookings are limited to 1 per participant. If booking for multiple participants, separate bookings will be required and you will need to provide details for each individual.

Please note while the link may be visible, enrolments may not have opened yet, classes have been filled or this course may not currently be available. Please check back later.

Delivery location, important dates and study options

Semester 1, 2020

Perth (Northbridge) - Online


Fees and charges


Duration 10 week/s
When Semester 1, 2020
Where Perth (Northbridge)
How Online
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Page last updated March 31, 2020