Library Essential Skills
An introduction to the essentials of working in a library
You'll gain skills in communication and customer service, searching databases, as well as basic IT troubleshooting and staging public activities and events.
Study Mode Online.
A comprehensive foundation
This course will introduce you to the essentials of working in a library. You'll gain skills in communication and customer service, searching databases, as well as basic IT troubleshooting and staging public activities and events.
This course is delivered fully online.
You'll gain these skills:
- Communication and customer service - identify needs and priorities of customers, communicate with the customer and respond to customer feedback and complaints.
- Database and search engine searching - review a range of databases, and develop the skills necessary to formulate effective search strategies.
- Basic IT troubleshooting - covers client information and communications technology problems.
- Team work and workplace training - working with others, and learn workplace training techniques.
- Staging public activities and events - develop a program of events, and produce a project plan and run sheet.
- Library information literacy - includes independent learning and keeping up to date within the library industry
To enrol in this course you will need to have:
- Sound English language skills
- Ability to use computers efficiently and autonomously
Important information
Select your preferred campus and apply
No study options found
This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the Get help form below to have our customer support team contact you with further information about the next course start, duration, delivery locations and study modes.
Get help
This form is only for course enquiries. If you would like to apply, please refer to the SELECT YOUR PREFERRED CAMPUS AND APPLY section above.