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Home | Courses | Library Essential Skills

Library Essential Skills

State ID: SC-PLB-V1393

A comprehensive foundation

This course will introduce you to the essentials of working in a library. You'll gain skills in communication and customer service, searching databases, as well as basic IT troubleshooting and staging public activities and events. There is a combination of online and face-to-face delivery.

Our course lecturer has over 30 years industry experience across a broad range of organisations.

Gain these skills
  • Communication and customer service - identify needs and priorities of customers, communicate with the customer and respond to customer feedback and complaints.
  • Database and search engine searching - review a range of databases, and develop the skills necessary to formulate effective search strategies.
  • Basic IT troubleshooting - covers client information and communications technology problems.
  • Team work and workplace training - working with others, and learn workplace training techniques.
  • Staging public activities and events - develop a program of events, and produce a project plan and run sheet.
  • Library information literacy - includes independent learning and keeping up to date within the library industry
Online

Some of the courses on the list can be done completely online. However some of the courses require a practical component which can't be done online, or some may be a mix of online and face-to-face learning. We’ll let you know what's required for your course. For a full list of online courses, please use the filters under the Refine course results menu.

How to apply

How to apply

Choose the delivery option below, and in the "Apply now" box click the start date link. This will take you to the booking site where you provide your details, register and pay.

Course bookings are limited to 1 per participant. If booking for multiple participants, separate bookings will be required and you will need to provide details for each individual.

Please note while the link may be visible, enrolments may not have opened yet, classes have been filled or this course may not currently be available. Please check back later.

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the course enquiry form below to have our Client Contact Centre contact you with further information about the next course start, delivery locations and study modes.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Page last updated August 20, 2020