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Library Essential Skills

Library Essential Skills

State ID SC-PLB-V1393

An introduction to the essentials of working in a library

You'll gain skills in communication and customer service, searching databases, as well as basic IT troubleshooting and staging public activities and events.

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Decorative image - three students using a library

Overview

How Online

A comprehensive foundation

This course will introduce you to the essentials of working in a library. You'll gain skills in communication and customer servicesearching databases, as well as basic IT troubleshooting and staging public activities and events.

This course is delivered fully online.

You'll gain these skills:

  • Communication and customer service - identify needs and priorities of customers, communicate with the customer and respond to customer feedback and complaints.
  • Database and search engine searching - review a range of databases, and develop the skills necessary to formulate effective search strategies.
  • Basic IT troubleshooting - covers client information and communications technology problems.
  • Team work and workplace training - working with others, and learn workplace training techniques.
  • Staging public activities and events - develop a program of events, and produce a project plan and run sheet.
  • Library information literacy - includes independent learning and keeping up to date within the library industry

To enrol in this course you will need to have:

  • Sound English language skills
  • Ability to use computers efficiently and autonomously

Important information

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This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the Get help form below to have our customer support team contact you with further information about the next course start, duration, delivery locations and study modes.

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This form is only for course enquiries. If you would like to apply, please refer to the SELECT YOUR PREFERRED CAMPUS AND APPLY section above.

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