Skip to main content
Menu Menu

Informed choices - Work Health and Safety

In order to make an informed choice about the suitability of a course, you must take into account the essential skills and knowledge in addition to the critical aspects of assessment of a course or qualification.

Please review this informed choices information and think about whether you might experience challenges in meeting the student expectations and inherent requirements.

  • If you think you might experience challenges related to a disability or mental health condition, you should discuss your concerns with the Head of Programs or Principal Lecturer, or an Accessibility and Learning Support Officer.
  • If you have made an informed choice that this is not the right pathway for you, please consider another qualification.

Please read the following information carefully. The accordions below set out the expectations and inherent requirements of a student training in this qualification:

  • BSB41419 Certificate IV in Work Health and Safety

To work in the industry areas identified, the following skills needs to be considered:

Observational skills

This includes the ability to:

  • Notice changes in people’s behaviour, ability and the environment
  • Identify safety hazards and risks
  • Observe and understand non-verbal cues (e.g. facial expressions, body language)

Communication skills

This includes the ability to:

  • Communicate effectively with a range of people (e.g. families, co-workers)
  • Use appropriate language and respect when working with other people (including those from different cultures)
  • Listen attentively to what is being said
  • Read and understand written information
  • Understand and follow written and verbal instructions
  • Understand and respond to verbal and non- verbal communication
  • Write coherent communication appropriate to the situation
  • Use technology to communicate (e.g. computer/iPad for reports, emails, documents)
  • Communicate and work with other people as a team

Technical and/or motor skills and abilities

This includes the ability to:

  • Enjoy working with in a team environment
  • Enjoy practical work
  • Pay attention to detail
  • Have patience with learning
  • Use numeracy effectively
  • Have a range of Information Technology (IT) skills to complete assignments and internet research

Cognitive and intellectual skills
This includes the ability to:

  • Gather, understand and organise information
  • Use own judgment / problem-solving skills
  • Recall and communicate information
  • Be able and willing to follow instructions, procedures and policies
  • Understand and use math effectively (e.g. measurements, calculations, 24-hour clock)
  • Maintain a sufficient level of concentration to complete an activity / task
  • Problem solve (e.g. showing independence and initiative in identifying and solving problems)
  • Demonstrate time management (e.g. able to work accurately within time constraints)

Behavioural and social skills

This includes the ability to:

  • Work as part of a team and/or independently
  • Be pleasant and tactful when dealing with customers over the phone and face-to-face
  • Have a genuine interest in working with people
  • Have a good understanding of equality and discrimination policies
  • Have interpersonal skills and an ability to put the customer at ease
  • Adapt to change
  • Take responsibility for own actions
  • Maintain confidentiality
  • Comply with legal requirements of industry


Some of the core language, literacy and numeracy (LLN) skills for entry into the above course are:

Learning - Legal and ethical guidelines of work, understand human needs, individual differences, service standards, safety policies and procedures

Reading skills - Reading and understanding client service plans, procedures and work instructions, industry specific terminology and symbols

Writing skills - Legible handwriting in completing forms, documents and reports.

Oral communication - Use effective questioning and active listening techniques to confirm requirements and monitor outcomes

Numeracy skills - Identify exposure limits and understanding of units in relation to compliance, read, interpret and document values.

Problem solving skills - Identify and respond to meet needs on a daily basis.

Listed below are the employability skills that an individual student needs to demonstrate during training and are highly valued by industry when seeking employment.  As a student you must be able to demonstrate the following:


  • The ability to develop and maintain relationships, trust and confidence.
  • The ability to communicate with a range of people from different backgrounds.


  • The ability to work with other people for a common outcome.
  • Respect for other people and their role within the work team.
  • The ability to accept direction and feedback.

Problem solving

  • The ability to identify potential problems and respond appropriately.
  • The ability to ask questions and seek clarification when necessary.

Initiative and enterprise

  • Motivation and interest.
  • The ability to seek assistance when necessary.
  • Foresight / the ability to see what needs to be done.

Planning and organising

  • Appropriate time management skills.
  • The ability to prioritise, plan and organise own workload.


  • Seek feedback and reflect on your own performance
  • Accept responsibility for own actions.


  • Ability to identify own strengths and weaknesses and seek assistance where necessary.
  • The ability and motivation to build on past knowledge and experience.
  • The ability to take on new information and tasks.


  • The ability to learn and adapt to new technology.
  • The ability to access information and use digital media for study and work.