The Charter of Customer Service sets out the service standards that our customers can expect. As an enrolled students you are entitled to expect the following standards:
Academic programs and services
Delivery of high quality, contemporary programs supported by appropriately qualified staff and technology. Timely communication of information about relevant operations of the North Metropolitan TAFE, including:
- Selection, enrolment and induction/ orientation procedures
- Course information, including course delivery plans, content and vocational outcomes
- Timetables and classroom allocations and any changes to staffing arrangements, timetables or classroom allocations
- Provision of language, literacy and numeracy assessment
- Provision of suitable learning materials
- Flexible learning and assessment plans
- Recognition of existing skills and awarding of credits towards qualifications
- When results can be expected
- Feedback on assessment outcomes and general feedback during course delivery
- Appeals procedures.
General programs and services
A safe, healthy training environment, free of harassment that respects the rights of the individual and values diversity. A consultation process that provides for input into decision making processes. Timely communication of information about relevant operations of North Metropolitan TAFE, including:
- Availability of disability services, welfare and guidance services and how to access them
- Grievance and complaints procedures
- Occupational safety and health procedures and requirements
- Fees and charges, including refund and fee waiver policies and how to apply for fee waivers or refunds
- Disciplinary procedures
- Issuing of awards procedure.
The standards of behaviour that North Metropolitan TAFE expects from its students are as follows:
- A sense of self responsibility about your study program
- That you will treat staff and fellow students with courtesy at all times
- You will undertake reasonable presentation, including appropriate standards of hygiene and clothing
- You will take reasonable care of property and equipment.