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Client services and support

Supporting you while you study

We offer​ a range of support services to help your academic studies and also your personal development. This section will help you access these resources.

Important changes to student systems and services for 2017

INFORMATION FOR CURRENT STUDENTS WHO ALSO STUDIED IN 2016

New Student ID

If you were a student in 2016 and have enrolled for 2017, it is important to note that you have been issued with a new Student ID.
You will have received an email confirming what your new Student ID is, but if you are unsure you can enquire at the Client Service Centre or by speaking with your lecturer.
You’ll need to know what your Student ID is so that you can access the student network and other online systems.
 

Microsoft Office 365

As an enrolled student in 2017, you will be issued with a new Microsoft Office 365 account.
If you accessed your Microsoft Office 365 account in 2016 and have files and other information that you want to keep, you have until June 30 2017 to copy or move your files and emails. After June 30 your access to your old account will be permanently removed.

Your new email address and login ID for Office 365 is ‘StudentID’@tafe.wa.edu.au    e.g. W234567@tafe.wa.edu.au
Your default password will be sent to your personal email address. 
To access your student email, click on the following link: 
https://outlook.office365.com

Contact the library, Client Service Centre or talk to your lecturer for more information.

Microsoft Office 365 for students  |  Student email
As of 1 January 2017, all TAFE students, no matter what college or campus you are studying at, you will have one email service. 

Your email address format will take the form: ‘StudentID’@tafe.wa.edu.au       e.g. 1234567@tafe.wa.edu.au

You will be issued with a default password that must be changed when you first login. 
Your new password will need to include three (3) of the following character types: upper case letter, lower case letter, numbers, symbols and must be at least eight (8) characters long.

To access your student email, click on the following link: 
https://outlook.office365.com

FAQs 
Q   As a continuing student, when will I find out about my new Student ID?
A   The new student IDs will be available from 1 January 2017. Continuing students will be informed of their new Student ID when you enrol for 2017 or are issued with a statement that includes the Student ID such as the Record of Results. Class rolls will include your new Student ID.

Q   As a continuing student, what will happen once I am issued with a new ID?
A   You will need to use your new ID to login to the college network and to access other student systems like Blackboard and the Student Portal.

Q   If I am having trouble logging in to the network, who should I contact?
A   In the first instance, contact Student Support. 

Q   Can I login at any other TAFE college using my Student ID and password?
A   No. You can only access the network of the TAFE you are enrolled with.

Q   Can I access Office 365 anywhere?
A   Yes. Office 365 is an internet based service that can be accessed by most internet connected devices such as smart phone, laptop, tablet and PC.

 

Other resources

Campus Client services
Client services can assist with processing payments, providing course information and general information on our services and facilities. Client services are located at each of our campuses for your convenience.
Contact us
T 1300 300 822
E: enquiry@nmtafe.wa.edu.au
 

Request your Diploma/Certificate
Once you've completed your studies​, you are entitled to receive your Award Certificate / Diploma or Statement of Attainment.

Students can access their results and progress via the student portal.

If you are having issues accessing your results you can click on the link below and complete the on-line form to receive your Certificate/Diploma. The Awards Centre will process your request. Once your results have been finalised, your documents will be sent to your nominated address.

Please note we will not be able to issue any documents if you haven’t provided your USI (Unique Student Identifier). Please contact Client Services for further information on 1300 300 822.

Application for award

Assistance for Aboriginal and Torres Strait Islanders
Koolark Centre for Aboriginal Students is located at 30 Aberdeen Street. and can assist you with information in a range of areas to do with your study including course enquiries, facilities, fees payments and instalment plans, referrals to external support agencies and pathway opportunities.

North Metropolitan TAFE's Joondalup campus is home to Yellagonga Meeting Place (YMP), a support and networking centre for Aboriginal and Torres Strait Islander students.
The Yellagonga Meeting Place is a support and networking centre for Aboriginal and Torres Strait Islander students on campus, allowing you to gather, learn and seek advice from experienced staff in an area which you feel safe and comfortable. Our Aboriginal Support Officer is available to assist with course selection, enrolment, career planning and employment opportunities, study assistance, tutorial assistance and help with ABSTUDY and Centrelink matters.

Additionally, YMP services the demand of our Aboriginal and Torres Strait Islander community who are seeking a meeting place that is central and easily accessible. These groups can now use the facility for meetings and other activities free of charge at a time that is suitable to them. The meeting place is equipped with tables, chairs and couches, reverse-cycle air-conditioning, tea and coffee making facilities making it an ideal place to meet up with friends, make new friends or it can be somewhere to study or a retreat between classes.

Stay in touch with the latest Koolark News for December 2016.

Contact us
Student Liaison Officer
T +61 8 9428 0340
E deadly@nmtafe.wa.edu.au

Aboriginal Support Officer
Abigail Ware
T +61 8 9233 1247
E Abigail.Ware@wcit.wa.edu.au

Security

Security officers are available at most campuses. Please check with client services at your campus (see above) to find out what hours they are available. The security officer may be requested to accompany staff and students to college carparks when not engaged in other duties.
At the Perth campus a security officer may also be requested to accompany groups of staff and students to the nearby car parks and to the Wellington Street crossover approach to the main railway station.

Support for students

Disability Support

We are committed to ensuring that people with disability have access to our services, programs and facilities so that they can achieve their educational and career goals.
Disability support services include:
•    Alternate methods of assessment and examination
•    Consultation about realistic vocational choices
•    Audio and large print resources
•    Interpreting and note-taking
•    Organising adaptive technology
•    Individual problem solving
•    Adaptive technology
•    Furniture adjustments
•    Assistance with access to buildings and classrooms

Contact Disability Support

Disability Support is available across all North Metropolitan TAFE campuses. Please contact us to arrange for Disability Support to meet at your campus.
It is advisable for students to contact Disability Support early to ensure that the most appropriate support can be put in place in a timely manner.

For East Perth, Leederville, Mt Lawley, Nedlands and Perth Campuses call 9427 1314 or 9427 1250
For Balga, Clarkson, Joondalup (Injune, Kendrew and McLarty) and Midland Campuses call 9233 1231
Or email Student.Support@nmtafe.wa.edu.au

Mental Health Support

If you are a student with a mental health condition needing support to access your TAFE studies, then you are encouraged to contact Disability Support.

If you are a student who is struggling with life problems that may interfere with your studies, then you can access an external psychology service for three free sessions. Just ask your lecturer of Disability Support for a referral.

If you are in crisis then please contact:
•    Lifeline 13 11 14
•    Beyond Blue 1300 22 4636
•    Kids Help Line 1800 55 1800
•    Crisis Care 9223 1111 (for Domestic Violence refuges)
•    Family and Domestic Violence 1800 737 732
•    Emergency or if you need an ambulance 000

Information about staying well, organising yourself, staying calm and feeling good can be found at www.thedesk.org.au

International Student Support

International students can access support via their International Student Counsellors by calling the International Centre on 9427 1873.

 

For more detailed information about available resources, please follow this link.

Page last updated February 13, 2017