In order to make an informed choice about the suitability of a course, you must take into account the essential skills and knowledge in addition to the critical aspects of assessment of a course or qualification.
Please review this informed choices information and think about whether you might experience challenges in meeting the student expectations and inherent requirements.
- If you think you might experience challenges related to a disability or mental health condition, you should discuss your concerns with the Head of Programs or Principal Lecturer, or an Accessibility and Learning Support Officer.
- If you have made an informed choice that this is not the right pathway for you, please consider another qualification.
Please read the following information carefully. The accordions below set out the expectations and inherent requirements of a student training in this qualification:
- Certificate III in Hospitality
- Certificate IV in Hospitality
- Diploma of Hospitality and Management
To work in this industry area, the following skill needs should be considered:
Communication skills and abilities
- Speaking clearly and directly (e.g. perform duties such as passing enquiries to immediate supervisor)
- Listen actively (e.g. to be able to understand basic instructions)
- Written communication (e.g. able to record basic information)
- Responding to feedback and questions from the customer and staff
- Using appropriate language and respect when working with customers and staff. (e.g. understand and respond to verbal communication accurately and appropriately)
- Using appropriate language and respect when working with staff and customers from other cultures
- Be able to carry out verbal instructions from supervisors and/or other team members in a timely and accurate manner
- Communicate with customers in a professional manner at all times
Technical and/or motor skills and abilities
- Physically fit (e.g. people in the hospitality industry work long hours and require stamina to be able to stand on their feet for long periods of time).
- Good mobility (e.g. ability to bend, stretch, twist and reach)
- Work effectively in various environments (e.g. the ability to work in changing conditions, including indoor/ outdoor)
- Use basic mathematics effectively (e.g. to be able to add and subtract effectively)
- Good working memory (e.g. able to recall procedures and information)
Cognitive skills and abilities
- Reading and understanding written materials (e.g. brochures, price lists and promotional materials)
- Be able and willing to follow instructions
- Carry out work in a certain order or sequence
- Time management (e.g. able to work accurately within time constraints)
- Accept personal responsibility for accurate completion of work and seek help when required
- Able to prioritise tasks ( e.g. self-motivated to get things done and works to agreed outcomes)
- Able to work under direct supervision
- Engages in continuous learning opportunities learning (e.g. willing to learn new products or services)
- Understand and follow policies and procedures (e.g. for legal compliance)
- Able to be responsible for self and others’ health and safety
Behavioural and social skills and abilities
- Genuine interest in working with people
- Flexible (e.g. people in the hospitality industry often have unusual hours or longer hours and may be required to take on a different or multiple roles at any given time.)
- Tolerance of working long hours, including weekends and shift work
- Maintain a neat personal appearance, including a high level of personal hygiene
- Works as part of a team
- Interpersonal skills (e.g. customer service skills/ability to contribute and work as a member of a team)
- Ability to work under pressure
- Punctuality