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Retail

Customer Service Skill Set (Fee Free)

State ID: AE146

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Further study

How to apply

Further study

Other qualifications for further study include the following:

How to apply

Ready to apply for this skill set?

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 2, 2020

Perth (Northbridge) - Blended

Details

Fees and charges

Units

Overview
Duration 8 week/s
When Semester 2, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Customer Service Skill Set

State ID: AE134

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Further study

How to apply

Further study

Other qualifications for further study include the following:

How to apply

Ready to apply for this skill set? 

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 2, 2020

Perth (Northbridge) - Blended

Details

Fees and charges

Units

Overview
Duration 8 week/s
When Semester 2, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Infection control Skill Set (Retail)

National ID: HLTSS00065 | State ID: AE114

Protect yourself and others in the retail sector from infectious diseases

Gain an understanding of how infections are spread, ways of preventing the spread of infection and how to protect yourself and others from infection. This skill set is most suited for those that are working in the retail sector.

Important information

Job opportunities

How to apply

Important information

Credit for this unit can be used in many health qualifications.

Job opportunities

This course does not lead to a specific job outcome but will be helpful if you are working, or would like to work, in the retail sector.

How to apply

Choose the delivery option below, and in the "Enrol now" box click the Enrol now link.

This will take you to Ci Anywhere to register.

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Continuous enrolment, 2020

Mount Lawley - Online

Details

Fees and charges

Units

Overview
Duration 1 month/s
When Continuous enrolment
Where Mount Lawley
How Online
Enrol now
Ready to get started? You can enrol now and study online with us.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Whether you want to delve into the details of making bread or to become a master of cake decorating, North Metropolitan TAFE’s baking and patisserie programs will set off your career. 

You will learn to make a range of breads, pastries and cakes using baking equipment and machinery in fully-equipped, professional facilities. You will also learn to work safely and effectively, and to monitor operational processes in the retail baking sector. 

What type of course are you looking for?
Refine course results
National ID State ID Title Qualification level Study mode Campus
SIT31016 AZW8 Patisserie
Certificate III Apprenticeship
On campus
Joondalup (Kendrew Crescent)
K000000, K000001, baking, patisserie, French, bread, cakes, baker, patissier, baguettes, mille feuille, macaron, choux, croquembouche, profiteroles, bakery, AZW8, SIT31016, pastry, sugar art, chocolate work,

A sweet career creating tasty delights

When you complete the Certificate III in Patisserie you will have the skills to work as a patissier or pastry chef in a patisserie, café, restaurant or hotel.

You will gain the knowledge and skills to work fast and effectively in a commercial kitchen team and be able to plan, prepare and bake mouth-watering cakes, tarts, petits fours, pastries, yeast goods and chocolates. You will also learn about cleaning and sanatisation, food safety programs, personal and environmental hygiene, and workplace health and safety.

The Certificate III in Patisserie is also delivered as an apprenticeship. Please see the Apprenticeships section for more information.

Gain these skills
  • Use food preparation equipment
  • Understanding mixing methods and baking/cooking requirements to produce cakes, sponges, pastries and yeast goods, filling and finishes
  • Participate in safe food handling and work practices
  • Create desserts, pastries and specialty cakes
Is this course right for me?

I have the following attributes:

  • Passion for food and in particular cakes and pastries
  • Interested in manual and practical skills
  • Able to stay on feet for extended periods
  • Organisational skills
  • Able to undertake detailed and intricate work
  • Cleanliness and a focus on health and safety
  • May be new to hospitality
SIT40716 AZT6 Patisserie
Certificate IV On campus
Joondalup (Kendrew Crescent)
K000000, K000001, baking, patisserie, French, bread, cakes, baker, patissier, baguettes, mille feuille, macaron, profiteroles, croquembouche, bakery, boulangerie, pastry, sugar art, chocolate work,

Fine tune your skills in the kitchen and create sweet masterpieces

This course builds on the skills gained in the Certificate III in Patisserie or Commercial Cookery qualifications and equips you with the skills needed to be a qualified cook specialising in patisserie. On successful completion you'll be ready to work a patissier or pastry chef in a variety of hospitality environments and take on a leading or supervisory role in the kitchen.

You will cover working fast and effectively in a commercial kitchen team and be able to plan, prepare and bake mouth-watering cakes, sponges, tarts, petits fours, pastries, chocolate and sugar show pieces and decoration techniques. You'll also learn about financial management, leading staff and teams, cleaning, food safety programs, hygiene, managing workplace conflict, coaching others and workplace health and safety.

When applying for this course, prior study within the industry will be considered. Where there is limited study, you may be directed into a more suitable level course.

Gain these skills
  • Mixing methods and baking/cooking requirements to produce cakes, sponges, pastries and yeast goods
  • Fillings and finishes
  • Create centre pieces with sugar, pastillage and chocolate
Is this course right for me?

I have the following attributes:

  • Desire to lead a team
  • Able to stay on feet for extended periods
  • Able to undertake detailed and intricate work

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North Metropolitan TAFE’s programs are the perfect choice for students who want to make the most of the ever growing, exciting tourism and travel industries. Our location in Perth's cultural centre at the heart of the tourism precinct will help to equip you for an exciting career in the travel and tourism sector.

If you are not excited by the prospect of a 9 to 5 job, you like working with people, are looking for a fast-paced career that will challenge and stimulate you, North Metropolitan TAFE’s hospitality programs will put you on the path to your dream job. 

Studying event management at North Metropolitan TAFE will provide you with the practical skills and knowledge to assist in the coordination of festivals, meetings, events, functions and exhibitions. You
will develop skills in customer service, computing and administrative procedures, and learn how to organise functions, create displays, coordinate registrations and prepare quotes. 

Approved by the World Association of Chefs’ Societies (WACS), North Metropolitan TAFE’s commercial cookery qualification provides you with the skills and knowledge to become a qualified chef. The program is updated with guidance from a group of industry leaders, ensuring you learn the latest, most relevant practices.