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Customer Service Skill Set (Fee Free)

State ID: AE146

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Important information

Further study

How to apply

Important information

Delivery includes a mixture of online learning and workshops

Due to high demand, Term 3 classes are full so applications will now be considered for Term 4

Term 3 Timetable

Perth
Starts 6 August: 8 weeks,  on campus 20 & 21 August plus you will need to book into a lab/tutorial

Term 4 Timetable

To be advised

Further study

Other qualifications for further study include the following:

How to apply

Ready to apply for this skill set?

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 2, 2020

Perth (Northbridge) - Blended

Details

Fees and charges

Units

Overview
Duration 8 week/s
When Semester 2, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this skill set?

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Customer Service Skill Set

State ID: AE134

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Important information

Further study

How to apply

Important information

Delivery includes a mixture of online learning and workshops

Due to high demand, Term 3 classes are full so applications will now be considered for Term 4

Term 3 Timetable

Perth
Starts 6 August: 8 weeks,  on campus 20 & 21 August plus you will need to book into a lab/tutorial

Term 4 Timetable

To be advised

Further study

Other qualifications for further study include the following:

How to apply

Ready to apply for this skill set? 

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 2, 2020

Perth (Northbridge) - Blended

Details

Fees and charges

Units

Overview
Duration 8 week/s
When Semester 2, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this skill set? Skill Set Application

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Certificate III in Events

National ID: SIT30516 | State ID: AZV9

Activate your career in events

This course will give you the skills to assist in managing events, from planning to show day and event follow up. You'll be introduced to audio and visual industry standard technologies and be encouraged to develop your creative skills.




Loading video, please wait.

We get quite a few university students that come here because they want more of a hands-on role. Suzanne Teasdale

Job opportunities

Further study

How to apply

Job opportunities
  • Conference Assistant
  • Event / Exhibition Administrative Assistant
  • Event / Exhibition Assistant
  • Event / Exhibition Operations Assistant
  • Junior Event or Exhibition Coordinator
  • In-house Functions Assistant | Functions Assistant
  • In-house Meetings Assistant | Meetings Assistant
  • Logistics Assistant
  • Venue Assistant

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations. 

Further study

North Metropolitan TAFE offers you a range of further study opportunities, see below for a list of related courses.

How to apply

On campus (full-time)

To apply to study on campus (full-time) through TAFE Admissions please go to tasonline.tafe.wa.edu.au

Other study types

For all other study types such as on campus (part-time), skill sets, online, employer-based study and apprenticeships or traineeships visit our Apply and Enrol page.

International students

International students should contact www.tafeinternational.wa.edu.au

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Continuous enrolment, 2020

Perth (Northbridge) - Traineeship

Details

Fees and charges

Units

Overview
Duration 6 months
When Continuous enrolment
Where Perth (Northbridge)
How Employer-based
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 1, 2020

Joondalup (Kendrew Crescent) - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2020
Where Joondalup (Kendrew Crescent)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth (Northbridge) - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 2, 2020

Joondalup (Kendrew Crescent) - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Joondalup (Kendrew Crescent)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth (Northbridge) - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Diploma of Event Management

National ID: SIT50316 | State ID: AZU4

Gain a broad range of events management skills

This course will prepare you for senior roles in events management and give you a variety of administration and operational skills and knowledge of event management processes as well as events coordination. You'll be equipped to work independently and make operational event management decisions.

 




Loading video, please wait.

We get quite a few university students that come here because they want more of a hands-on role. Suzanne Teasdale

Entrance Requirements

Important information

Job opportunities

How to apply

Entrance Requirements

When applying for this course prior study within the industry will be considered. Where there is limited study, you may be directed into a more suitable level course. 

Important information

Additonal costs:

  • Polo shirt
Job opportunities

Other job titles may include:

  • Event Sales Coordinator
  • Function Coordinator
  • Venue Coordinator

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

How to apply

On campus (full-time)

To apply to study on campus (full-time) through TAFE Admissions please go to tasonline.tafe.wa.edu.au

Other study types

For all other study types such as on campus (part-time), skill sets, online, employer-based study and apprenticeships or traineeships visit our Apply and Enrol page.

International students

International students should contact www.tafeinternational.wa.edu.au

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 1, 2020

Joondalup (Kendrew Crescent) - On Campus

Details

Fees and charges

Units

Overview
Duration 2 semester/s
When Semester 1, 2020
Where Joondalup (Kendrew Crescent)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth (Northbridge) - On Campus

Details

Fees and charges

Units

Overview
Duration 2 semester/s
When Semester 1, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 2, 2020

Joondalup (Kendrew Crescent) - On Campus

Details

Fees and charges

Units

Overview
Duration 2 semester/s
When Semester 2, 2020
Where Joondalup (Kendrew Crescent)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth (Northbridge) - On Campus

Details

Fees and charges

Units

Overview
Duration 2 semester/s
When Semester 2, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Whether you want to delve into the details of making bread or to become a master of cake decorating, North Metropolitan TAFE’s baking and patisserie programs will set off your career. 

You will learn to make a range of breads, pastries and cakes using baking equipment and machinery in fully-equipped, professional facilities. You will also learn to work safely and effectively, and to monitor operational processes in the retail baking sector. 

What type of course are you looking for?
Refine course results
National ID State ID Title Qualification level Study mode Campus
SIT31016 AZW8 Patisserie
Certificate III Apprenticeship
On campus
Joondalup (Kendrew Crescent)
K000000, K000001, baking, patisserie, French, bread, cakes, baker, patissier, baguettes, mille feuille, macaron, choux, croquembouche, profiteroles, bakery, AZW8, SIT31016, pastry, sugar art, chocolate work,

A sweet career creating tasty delights

When you complete the Certificate III in Patisserie you will have the skills to work as a patissier or pastry chef in a patisserie, café, restaurant or hotel.

You will gain the knowledge and skills to work fast and effectively in a commercial kitchen team and be able to plan, prepare and bake mouth-watering cakes, tarts, petits fours, pastries, yeast goods and chocolates. You will also learn about cleaning and sanatisation, food safety programs, personal and environmental hygiene, and workplace health and safety.

The Certificate III in Patisserie is also delivered as an apprenticeship. Please see the Apprenticeships section for more information.

Gain these skills
  • Use food preparation equipment
  • Understanding mixing methods and baking/cooking requirements to produce cakes, sponges, pastries and yeast goods, filling and finishes
  • Participate in safe food handling and work practices
  • Create desserts, pastries and specialty cakes
Is this course right for me?

I have the following attributes:

  • Passion for food and in particular cakes and pastries
  • Interested in manual and practical skills
  • Able to stay on feet for extended periods
  • Organisational skills
  • Able to undertake detailed and intricate work
  • Cleanliness and a focus on health and safety
  • May be new to hospitality
SIT40716 AZT6 Patisserie
Certificate IV On campus
Joondalup (Kendrew Crescent)
K000000, K000001, baking, patisserie, French, bread, cakes, baker, patissier, baguettes, mille feuille, macaron, profiteroles, croquembouche, bakery, boulangerie, pastry, sugar art, chocolate work,

Fine tune your skills in the kitchen and create sweet masterpieces

This course builds on the skills gained in the Certificate III in Patisserie or Commercial Cookery qualifications and equips you with the skills needed to be a qualified cook specialising in patisserie. On successful completion you'll be ready to work a patissier or pastry chef in a variety of hospitality environments and take on a leading or supervisory role in the kitchen.

You will cover working fast and effectively in a commercial kitchen team and be able to plan, prepare and bake mouth-watering cakes, sponges, tarts, petits fours, pastries, chocolate and sugar show pieces and decoration techniques. You'll also learn about financial management, leading staff and teams, cleaning, food safety programs, hygiene, managing workplace conflict, coaching others and workplace health and safety.

When applying for this course, prior study within the industry will be considered. Where there is limited study, you may be directed into a more suitable level course.

Gain these skills
  • Mixing methods and baking/cooking requirements to produce cakes, sponges, pastries and yeast goods
  • Fillings and finishes
  • Create centre pieces with sugar, pastillage and chocolate
Is this course right for me?

I have the following attributes:

  • Desire to lead a team
  • Able to stay on feet for extended periods
  • Able to undertake detailed and intricate work

Sorry, your search has returned zero results. Try removing some of the filters to see if you can find some courses.

North Metropolitan TAFE’s programs are the perfect choice for students who want to make the most of the ever growing, exciting tourism and travel industries. Our location in Perth's cultural centre at the heart of the tourism precinct will help to equip you for an exciting career in the travel and tourism sector.

Provides the practical skills and knowledge to sell goods to customers in retail and wholesale establishments. Learn about controlling and maintaining stock, product knowledge, and theft prevention. Customer service, use of point sale systems, learning how to communicate effectively and work in a team are also part of this course.

If you are not excited by the prospect of a 9 to 5 job, you like working with people, are looking for a fast-paced career that will challenge and stimulate you, North Metropolitan TAFE’s hospitality programs will put you on the path to your dream job. 

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