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Business

Customer Service Skill Set

State ID: AE134

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Important information

Further study

How to apply

Important information

Delivery includes a mixture of online learning and workshops

Due to high demand, Term 3 classes are full so applications will now be considered for Term 4

Term 3 Timetable

Perth
Starts 6 August: 8 weeks,  on campus 20 & 21 August plus you will need to book into a lab/tutorial

Term 4 Timetable

To be advised

Further study

Other qualifications for further study include the following:

How to apply

Ready to apply for this skill set? 

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 2, 2020

Perth - Blended

Details

Fees and charges

Units

Overview
Duration 8 week/s
When Semester 2, 2020
Where Perth
How On campus
Apply now
Ready to apply for this skill set?

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Job Ready Basics Skill Set

State ID: AE136

A little extra support and a confidence boost to get into a job

This skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job. It focuses on health, wellbeing and personal development.

Important information

Further study

How to apply

Important information

Please note this skill set will next be run in 2021.

Further study

Other qualifications for further study include the following:

How to apply

Ready to apply for this skill set? 

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the course enquiry form below to have our Client Contact Centre contact you with further information about the next course start, delivery locations and study modes.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Certificate II in Business

National ID: BSB20115 | State ID: AVU8

Gain the practical skills to prepare for work and perform a range of administrative tasks

You'll gain skills in word processing, spreadsheets, mail procedures, preparing and processing accounts and the operation of a range of general office equipment. This course is offered as part of our Launchpad program, designed for 15-17 year olds. Or we also offer version of this course as a program for people with an intellectual or learning disability.

Entrance Requirements

Important information

Job opportunities

How to apply

Entrance Requirements

You must be 15 years old by June 30 to apply for these programs.

Important information

Other costs for consideration:

  • Text Books
  • Stationery

Typical timetable:

  • 2 days per week
Job opportunities

This qualification aims to improve your academic skills to undertake further training and education and enhance your employment opportunities.

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

How to apply

Disability Programs

Visit Programs for people with an intellectual or learning disability for further course information and how to apply.

Launchpad program

To register your interest in this course click the button below and complete the General Education student registration form.

Traineeships

Visit our Apply and Enrol page for further information.

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Continuous enrolment, 2021

Perth - Traineeship

Details

Fees and charges

Units

Overview
Duration 2 year/s
When Continuous enrolment
Where Perth
How Employer-based
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - Traineeship

Details

Fees and charges

Units

Overview
Duration 2 year/s
When Continuous enrolment
Where Perth
How Employer-based
Traineeship
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 1, 2021

Leederville - On Campus - Career Start/Launchpad

Details

Fees and charges

Units

Overview
Duration 2 semester/s
When Semester 1, 2021
Where Leederville
How On campus
Leederville - On Campus - Disability Programs

Details

Fees and charges

Units

Overview
Duration 4 semester/s
When Semester 1, 2021
Where Leederville
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Certificate IV in Business Administration

National ID: BSB40515 | State ID: AVS9

Develop your advanced office administration skills

Gain skills that can be applied to a diverse range of organisations. You'll learn in our simulated work environment and cover travel management, customer service, and extend your skills in creating business documents.

Important information

Job opportunities

Further study

How to apply

Important information

You’ll need to get a student ID card to be able to access resources needed for the simulated business environment part of this course.

Other costs for consideration:

  • Text Books
  • Stationery

Typical timetable:

  • 2.5/3 days per week
Job opportunities

Other job titles may include:

  • Supervisor | Office Supervisor Administrative | Accounts Supervisor
  • Administration Assistant | Administration Officer 
  • Executive Assistant 

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

How to apply

On campus (full-time)

To apply to study on campus (full-time) through TAFE Admissions please go to tasonline.tafe.wa.edu.au

Other study types

For all other study types such as on campus (part-time), skill sets, online, employer-based study and apprenticeships or traineeships visit our Apply and Enrol page.

International students

International students should contact www.tafeinternational.wa.edu.au

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Continuous enrolment, 2021

Perth - Traineeship

Details

Fees and charges

Units

Overview
Duration 2 year/s
When Continuous enrolment
Where Perth
How Employer-based
Traineeship
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 1, 2021

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - Online - Term 1 Intake

Details

Fees and charges

Units

Overview
Duration 5 semester/s
When Semester 1, 2021
Where Perth
How Online
Apply now
Ready to apply for this course? Complete the Online enrolment now.

Semester 2, 2020

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Diploma of Business

National ID: BSB50215 | State ID: AVU9

Expand your business skills

Gain the skills and knowledge needed to work in a variety of roles across a range of business functions. You'll learn how to communicate in a business environment, build effective relationships with clients and colleagues, and gain skills in undertaking a project and effectively using administrative and business information systems.

This course will allow you to work in a variety of roles, such as executive officer, program consultant and program coordinator, and you will develop skills across a wide range of business functions.

Important information

Job opportunities

Further study

How to apply

Important information

You’ll need to get a student ID card to be able to access resources needed for the simulated business environment part of this course.

Other costs for consideration:

  • Text Books
  • Stationery

Typical timetable:

  • 2.5/3 days per week

Course duration is six months (1 semester ) full time after the completion of Certificate IV.

Job opportunities

Other job titles may include:

  • Executive Officer  
  • Office Administrator

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

Further study

Completing this Diploma may provide you with advanced standing towards a university degree.

How to apply

On campus (full-time)

To apply to study on campus (full-time) through TAFE Admissions please go to tasonline.tafe.wa.edu.au

Other study types

For all other study types such as on campus (part-time), skill sets, online, employer-based study and apprenticeships or traineeships visit our Apply and Enrol page.

International students

International students should contact www.tafeinternational.wa.edu.au

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 1, 2021

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - Online - Term 1 Intake

Details

Fees and charges

Units

Overview
Duration 3 semester/s
When Semester 1, 2021
Where Perth
How Online
Apply now
Ready to apply for this course? Complete the Online enrolment now.

Semester 2, 2020

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Certificate IV in Business

National ID: BSB40215 | State ID: AVV9

Gain a strong foundation in current business trends

This course will give you a broad range of business skills and you learn to provide solutions to business problems, analyse and evaluate information from a variety of business sectors, write complex documents and play a supporting role in the recruitment of staff.

Important information

Job opportunities

Further study

How to apply

Important information

You’ll need to get a student ID card to be able to access resources needed for the simulated business environment part of this course.

Other costs for consideration:

  • Text Books
  • Stationery

Typical timetable:

  • 2.5/3 days per week
Job opportunities

Job titles may include:

  • Office Administrator 

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

Further study

North Metropolitan TAFE offers you a range of further study opportunities, see below for a list of related courses.

How to apply

On campus (full-time)

To apply to study on campus (full-time) through TAFE Admissions please go to tasonline.tafe.wa.edu.au

Other study types

For all other study types such as on campus (part-time), skill sets, online, employer-based study and apprenticeships or traineeships visit our Apply and Enrol page.

International students

International students should contact www.tafeinternational.wa.edu.au

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Continuous enrolment, 2020

Perth - Traineeship

Details

Fees and charges

Units

Overview
Duration 1 year/s
When Continuous enrolment
Where Perth
How Employer-based
Traineeship
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - Workbased

Details

Fees and charges

Units

Overview
Duration 1 year/s
When Continuous enrolment
Where Perth
How Employer-based
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Continuous enrolment, 2021

Perth - Traineeship

Details

Fees and charges

Units

Overview
Duration 2 year/s
When Continuous enrolment
Where Perth
How Employer-based
Traineeship
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 1, 2021

Joondalup (Kendrew Crescent) - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Joondalup (Kendrew Crescent)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - Online - Term 1 Intake

Details

Fees and charges

Units

Overview
Duration 5 semester/s
When Semester 1, 2021
Where Perth
How Online
Apply now
Ready to apply for this course? Complete the Online enrolment now.

Semester 2, 2020

Joondalup (Kendrew Crescent) - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Joondalup (Kendrew Crescent)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Certificate III in Business Administration (Medical)

National ID: BSB31115 | State ID: AVT0

Work in medical administration

This course will give you skills and knowledge specific to a medical practice environment including administration processes and how to use Medical Director’s Pracsoft software. You'll also learn to interpret and apply medical terminology, maintain patient records and accounts, and design and produce digital documents.

Important information

Job opportunities

Further study

How to apply

Important information

If you are studying this course at Joondalup or Midland campuses, the general business units will be covered at your selected campus but the specialist medical (BSBMED coded) units  will be delivered at our Perth campus (Northbridge).

You’ll need to get a student ID card to be able to access resources needed for the simulated business environment part of this course.

Other costs for consideration:

  • Text Books
  • Stationery

Typical timetable:

  • 2.5 days per week
Job opportunities

Other job titles may include:

  • Medical Typist

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

Further study

Or a range of other Certificate IV qualifications.

How to apply

On campus (full-time)

To apply to study on campus (full-time) through TAFE Admissions please go to tasonline.tafe.wa.edu.au

Other study types

For all other study types such as on campus (part-time), skill sets, online, employer-based study and apprenticeships or traineeships visit our Apply and Enrol page.

International students

International students should contact www.tafeinternational.wa.edu.au

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 1, 2021

Joondalup (Kendrew Crescent) - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Joondalup (Kendrew Crescent)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Midland - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Midland
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - Online - Term 1 Intake

Details

Fees and charges

Units

Overview
Duration 3 semester/s
When Semester 1, 2021
Where Perth
How Online
Apply now
Ready to apply for this course? Complete the Online enrolment now.

Semester 2, 2020

Joondalup (Kendrew Crescent) - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Joondalup (Kendrew Crescent)
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Certificate III in Business

National ID: BSB30115 | State ID: AVR7

Work in various roles in an office in any industry

You'll gain the essential skills needed to work in an office environment and exposure to general business practices including trading with other businesses, customer service, creating documents using business software.

Important information

Job opportunities

Further study

How to apply

Important information

You’ll need to get a student ID card to be able to access resources needed for the simulated business environment part of this course.

Other costs for consideration:

  • Text Books
  • Stationery

Typical timetable:

  • 2.5 days per week

Please note part-time study classes are run during the day only.

Job opportunities

Other job titles may include:

  • Office Admin | Office Assistant
  • Customer Service Advisor | Customer Service Officer 

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

Further study

North Metropolitan TAFE offers you a range of further study opportunities, see below for a list of related courses.

How to apply

On campus (full-time)

To apply to study on campus (full-time) through TAFE Admissions please go to tasonline.tafe.wa.edu.au

Other study types

For all other study types such as on campus (part-time), skill sets, online, employer-based study and apprenticeships or traineeships visit our Apply and Enrol page.

International students

International students should contact www.tafeinternational.wa.edu.au

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Continuous enrolment, 2020

Perth - Traineeship

Details

Fees and charges

Units

Overview
Duration 1 year/s
When Continuous enrolment
Where Perth
How Employer-based
Traineeship
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Continuous enrolment, 2021

Perth - Traineeship

Details

Fees and charges

Units

Overview
Duration 2 year/s
When Continuous enrolment
Where Perth
How Employer-based
Traineeship
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 1, 2021

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - Online - Term 1 Intake

Details

Fees and charges

Units

Overview
Duration 4 semester/s
When Semester 1, 2021
Where Perth
How Online
Apply now
Ready to apply for this course? Complete the Online enrolment now.

Semester 2, 2020

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Perth
How Online
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Diploma of Leadership and Management

National ID: BSB51918 | State ID: BEA0

Step-up your management career

You'll learn how to provide leadership and to manage the work of others to meet organisational objectives. This course covers managing business operations, finances and budgets, staff recruitment, selection and induction, and project management.

Important information

Job opportunities

How to apply

Important information

You’ll need to get a student ID card to be able to access resources needed for the simulated business environment part of this course.

Typical timetable
3.5/4 days across a week

Job opportunities
  • Business Development Manager
  • Business Manager
  • Manager Production
  • Manager Operations
  • Manager Public Sector
  • Corporate Services Manager
  • Manager
  • Project Manager
  • Supervisor
  • Office Administrator

For information about jobs and pathways, please see joboutlook.gov.au

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.

How to apply

On campus (full-time)

To apply to study on campus (full-time) through TAFE Admissions please go to tasonline.tafe.wa.edu.au

Other study types

For all other study types such as on campus (part-time), skill sets, online, employer-based study and apprenticeships or traineeships visit our Apply and Enrol page.

International students

International students should contact www.tafeinternational.wa.edu.au

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Continuous enrolment, 2020

Perth - Traineeship

Details

Fees and charges

Units

Overview
Duration 2 year/s
When Continuous enrolment
Where Perth
How Employer-based
Traineeship
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - Workbased

Details

Fees and charges

Units

Overview
Duration 2 year/s
When Continuous enrolment
Where Perth
How Employer-based
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Continuous enrolment, 2021

Perth - Traineeship

Details

Fees and charges

Units

Overview
Duration 2 year/s
When Continuous enrolment
Where Perth
How Employer-based
Traineeship
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 1, 2021

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Perth - Online - Term 1 Intake

Details

Fees and charges

Units

Overview
Duration 4 semester/s
When Semester 1, 2021
Where Perth
How Online
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 2, 2020

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Diploma of Marketing and Communication

National ID: BSB52415 | State ID: AZK1

Supervise staff and lead marketing campaigns

This course covers the design and development of integrated marketing communication plans, interpreting market trends and developments, and creating mass electronic media and print advertisements. You'll also gain strong theory knowledge and managerial skills. You'll be prepared you for a variety of marketing roles across different industry sectors.

Entrance Requirements

Work placement

Important information

Job opportunities

How to apply

Entrance Requirements

Entry to this qualification is limited to students who have completed all core units in BSB42415 Certificate IV in Marketing and Communication.

Work placement

Students are required to use their own initiative to secure work placement opportunities, supported by their lecturers.

Important information

The Diploma requires students to source real clients across the four different clusters (courses) and lecturers will make work experience and internship opportunities known to students throughout the semester.

Other costs for consideration:

  • Text Books
  • Stationery

Typical timetable:

  • 3 days per week
Job opportunities

Other job titles may include:

  • Market Research Specialist
  • Marketing Communications Manager
  • Online Marketing Manager
  • Marketing Coordinator | Marketing Team Leader
  • Product Manager
  • International Marketing Coordinator (Education) | International Marketing Manager (Education)

Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations. 

How to apply

On campus (full-time)

To apply to study on campus (full-time) through TAFE Admissions please go to tasonline.tafe.wa.edu.au

Other study types

For all other study types such as on campus (part-time), skill sets, online, employer-based study and apprenticeships or traineeships visit our Apply and Enrol page.

International students

International students should contact www.tafeinternational.wa.edu.au

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 1, 2021

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2021
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Semester 2, 2020

Perth - On Campus

Details

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Perth
How On campus
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

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