Skill sets

Almost every business has an office — and there's no shortage of job opportunities here

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.

The Business Ready Skill Set will give you basic skills and knowledge required to deliver aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

The COVID-19 Collection skill set will give you the skills and knowledge required to collect, prepare and dispatch a pathology specimen for Polymerase Chain Reaction (PCR) testing — a technique used to copy small segments of DNA and to diagnose infections such as COVID-19.

This training will get you job ready for working in hospitals or outpatient clinics, GP clinics and specialist rooms, home collection services and other public and private healthcare settings equip you with the skills and knowledge to. It includes learning to work in compliance with infection prevention and control policies and procedures.

The skills you gain are highly transferrable, with PCR used in a number of laboratory and clinical techniques including DNA fingerprinting, detection of bacteria, and diagnosis of genetic disorders. Your skills can also be used for the collection of pathology specimens in anthropological and forensic examination, which could be a pathway into a range of interesting work areas including forensic and criminal sciences.

This skill set is free for everyone

This COVID-19 Direct Care skill set was developed in consultation with WA employers in the aged care and disability services sectors and the Community Services, Health and Education Training Council. It contains three units of competency chosen to get you job ready for entry-level employment.

• HLTINF001 Comply with infection prevention and control policies and procedures 
• HLTWHS005 Conduct manual tasks safely 
• CHCCCS011 Meet personal support needs 

How would you like to be part of a team producing beautiful food in one of WA's restaurants, cafes, bars, resorts or hotels?

This skill set covers all the 'must know' skills that employers are looking for, so you'll be skills ready and job ready. It covers how to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks to ensure you're working safely.

In the Commercial Kitchen skill set, you'll learn about the safe use of commercial kitchen equipment, how to  clean food preparation areas, storage areas, and equipment efficiently and minimising negative environmental impacts, preventing food contamination including how to identify and control food hazards, and gain general kitchen and food preparation skills.

Jobs that could lead from this skill set includes cooks, chefs, caterers, kitchen stewards, kitchen hands, and bar and food and beverage servers and attendants.

Help reduce the risk of transmission of infection in the workplace

This skill set is designed to equip workers from all industries with the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.
This training is suited to a wide range of workplaces including small, medium and large organisations; business environments; and where workers use shared facilities and interact with clients.

This online course allows you to undertake studies within your own timeframe to help you gain the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

This skill set is free for everyone

The CHCSS00114 Entry Into Care Roles skill set addresses the skills and knowledge required to provide entry level support and basic client care for a range of roles and purposes within the aged care and disability support sectors.

The skill set is comprised of the following units.

• HLTINF001 Comply with infection prevention and control policies and procedures
• CHCCCS015 Provide individualised support
• HLTWHS002 Follow safe work practices for direct client care

These units can then be used as credit towards a number of Certificate III courses and is an ideal starting point for anyone considering gaining a qualification in Aged Care, Home and Community Care, Disability or as a Health Service Assistant.

With restrictions easing across WA, our hospitality industry is getting back into busy mode and the jobs are out there

If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. This course also includes infection control and prevention procedures and food safety to ensure you're working safely.

Protect yourself and others in the community from infectious diseases

The pandemic has highlighted the importance of building the capacity and understanding of the workforce to practice safe infection control procedures. This skill set will provide you with the skills and knowledge to assist in protecting yourself and others in the community from infectious diseases. 

You will understand how infections are spread, ways of preventing the spread of infection and how to protect yourself and others from infection.  It is most suited for those that are working in the health care sector, or those that would like to acquire a new skill before returning to employment.

This online course allows you to undertake studies within your own timeframe. You will receive a short induction and ongoing support from your lecturer. Once you have completed the online study component you will be required to book into a four hour practical lab session at our Mount Lawley campus where you will practice skills and undertake a workplace assessment.

Protect yourself and others in the hospitality sector from infectious diseases

The pandemic has highlighted the importance of building the capacity and understanding of the workforce to practice safe infection control procedures. This skill set will provide you with the skills and knowledge to assist in protecting yourself and others in the community from infectious diseases. 

You will understand how infections are spread, ways of preventing the spread of infection and how to protect yourself and others from infection.  It is most suited for those that are working in the hospitality sector.

This online course allows you to undertake studies within your own timeframe. You will receive a short inducton and ongoing support from your lecturer. Once you have completed the online study component you will be required to book into a four hour practical lab session at our Mount Lawley campus where you will practice skills and undertake a workplace assessment.

Protect yourself and others in the retail sector from infectious diseases

The pandemic has highlighted the importance of building the capacity and understanding of the workforce to practice safe infection control procedures. This skill set will provide you with the skills and knowledge to assist in protecting yourself and others in the community from infectious diseases. 

You will understand how infections are spread, ways of preventing the spread of infection and how to protect yourself and others from infection.  It is most suited for those that are working in the retail sector.

This online course allows you to undertake studies within your own timeframe. You will receive a short induction and ongoing support from your lecturer. Once you have completed the online study component you will be required to book into a four hour practical lab session at our Mount Lawley campus where you will practice skills and undertake a workplace assessment.

Protect yourself and others in the transport and logistics sector from infectious diseases

The pandemic has highlighted the importance of building the capacity and understanding of the workforce to practice safe infection control procedures. This skill set will provide you with the skills and knowledge to assist in protecting yourself and others in the community from infectious diseases. 

You will understand how infections are spread, ways of preventing the spread of infection and how to protect yourself and others from infection.  It is most suited for those that are working in the transport and logistics sector.

This online course allows you to undertake studies within your own timeframe. You will receive a short induction and ongoing support from your lecturer. Once you have completed the online study component you will be required to book into a four hour practical lab session at our Mount Lawley campus where you will practice skills and undertake a workplace assessment.

Build your future with skills in infrastructure

Gain the skills to prepare for a career in infrastructure projects, and pick up your White Card along the way!

You will learn the knowledge and skills to work safely in the civil construction industry, communicate effectively on work sites and plan work in relation to infrastructure activities.

This introduction is suitable for students who wish to enter the industry with no or limited experience.

Cyber security is a key jobs growth area, so this is a great place to start

Introduction to cyber security, sounds cool, right? That's because it is. COVID-19 has changed the way we live and work, with so many things now being done online, which has led to the need for skilled workers to protect our online safety and security.

The Introduction to Cyber Security skill set covers critical skills and knowledge to get you job ready and give your career a good kickstart. You'll learn about professional and ethical conduct in an ICT workplace, how to manage personal and sensitive data and information in a confidential and professional manner, recognising and identifying cybersecurity needs in an organisation, how to undertake security fundamentals in relation to personal and networked computers.

Ageing and Disability Job Ready Program

A career in the ageing or disability sector can be very rewarding. You can get started in one of the fastest growing workforces in Western Australia and make a positive difference to the lives of others.

This is an exciting opportunity to start a career that makes a difference and supports a person to reach their goals, engage with the community and meet their support needs.

As part of this course you will attend a work placement with an employer where you will gain real, hands on industry experience and secure a ‘foot in the door’.

By completing the Ageing and Disability Job Ready Program, you may:

• Be offered a job with your work placement employer
• Be offered an aged care or disability work traineeship
• Use your skills to transition into an allied health occupation
• Gain employer references
• Be connected with other employment opportunities within these sectors or
• Complete further studies

For more information visit jobsandskills.wa.gov.au/pathways or call 08 6551 5049 or email SWAD@dtwd.wa.gov.au

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job.

It focuses on health, wellbeing and personal development. Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your CV and writing job applications, and you'll be job ready!

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

• Certificate III in Hospitality
• Certificate II in Introduction to Disability Care
• Certificate II in Introduction to Aged Care

This skill set is free for everyone

If you're currently operating or thinking about starting up a small business, or would like to get job ready for an administrative support position in a small business operation, this is the skill set for you! 

The Operating a Small Business Skill Set offers a fantastic range of skills and knowledge to get you job ready. You'll learn how to design and produce business documents and publications, digitally design and develop text-based documents,  develop spreadsheets through the use of both cloud-based and non-cloud based applications, identify financial requirements of a business including profit targets, cash flow projections and strategies to garner financial support, and understand workplace health and safety (WHS) legislation and its application to safe work practices. It even covers how to create and build a social networking presence using social media tools and applications. 

Would you like to be an important part of a team assisting clients to return to better health?

The Pathology Collection Skill Set, which you will complete under the supervision of a trained phlebotomist, will give you the skills to obtain blood samples from a patient for laboratory testing and get you job ready for working in hospital wards or outpatient clinics, GP clinics and specialist rooms, home collection services and other public and private healthcare settings.

You’ll gain the skills and knowledge to perform a pathology collection role, comply with infection prevention and control policies and procedures, and be able to identify and respond to clinical risks in pathology collection. You’ll also learn important communication skills for working in health care or community services.

WA has a large and vibrant hospitality industry — from bars and cafes through to world class restaurants and venues, hotels and resorts.

Hospitality offers a range of both entry-level jobs and career development opportunities, and the Work in Hospitality skill set is the perfect introduction to the industry, giving you the critical skills employers are looking for. To get you job ready, you'll learn about areas of health and wellbeing and personal development, how to use workplace technology and business systems, and responsible service of alcohol (RSA). It also includes infection control and prevention procedures and food safety to ensure you're working safely.

Lower fees, local skills half price further study pathways

• Certificate III in Hospitality