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Emotional Intelligence In The Workplace

State ID: V0501

 

This course is designed to enhance interpersonal workplace dynamics as Emotional Intelligence (EI), is the single best predictor of performance and one of the strongest drivers of leadership and excellence in the workplace.

On completion of this short course you gain the following skills: 

  • Develop an awareness of EI models 
  • Recognise the benefits of EI 
  • Expand your knowledge of emotional patterns in yourself and others 
  • Understand how you use emotion to facilitate thought and behaviour
  • Know and utilise the difference between reaction and considered response
  • Discover how you can manage your emotions, and positively influence yourself and others
  • Build more effective relationships with people at work and at home
  • Positively influence and motivate colleagues, team members, managers
  • Increase your leadership effectiveness by creating an atmosphere that engages others
  • EI behaviours and supports with high performance
  • Increase satisfaction and fulfilment at work

This course will assist you in gaining knowledge in the following areas:

  • Introduction to emotional intelligence (EI);Emotional Intelligence model(s); The EQ competencies of self-awareness, self-regulation, motivation, empathy, and interpersonal skills; Understand EQ and its importance in life and the workplace
  • Know your emotions: What are emotions?; The different levels of emotional awareness; Increase your emotional knowledge of yourself; Recognise ‘negative’ and ‘positive’ emotions
  • Manage your emotions; The relationship between emotions, thought and behaviour; Discover the importance of values; The impact of not managing and processing ‘negative’ emotions; Techniques to manage your emotions in challenging situations
  • Recognise emotions in others; The universality of emotional expression; Learn tools to enhance your ability to recognise and appropriately respond to others' emotions; Perceiving emotions accurately in others to build empathy
  • Relate to others; Applying EI in the workplace; The role of empathy and trust in relationships; Increase your ability to create effective working relationships with others in the workplace; Tools to lead, motivate others and create a high performing team

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Where Northbridge Building 1
Duration

1 Saturday 9:00am - 4:00pm

How
When

20 October

Outline
Fees and charges

$390 (inc GST)

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Click below and fill in your details to register and pay on our Bookeo site

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

To study full-time in 2018 you can apply now through tasonline.tafe.wa.edu.au.

For information about applying to study in other ways, including part-time, work based and online, please visit our Apply and Enrol page.

Please note International students please view all available courses at www.tafeinternational.wa.edu.au/courses.

For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study.

Entrance Requirements

School Leaver Non-School Leaver AQF

To study full-time in 2018 you can apply now through tasonline.tafe.wa.edu.au.

For information about applying to study in other ways, including part-time, work based and online, please visit our Apply and Enrol page.

Please note International students please view all available courses at www.tafeinternational.wa.edu.au/courses.

For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study.

Entrance Requirements

School Leaver Non-School Leaver AQF

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Page last updated November 20, 2018