Retail

Provides the practical skills and knowledge to sell goods to customers in retail and wholesale establishments. Learn about controlling and maintaining stock, product knowledge, and theft prevention. Customer service, use of point sale systems, learning how to communicate effectively and work in a team are also part of this course.

Course list

* Please note that eligibility requirements apply to some of the free training.
State ID: EAB82
Industry Business and Finance

Contactless Customer Service Skill Set

Adapt to a digital or remote way of doing business

This skill set will give you a range contactless customer service strategies to address customer needs and problems. It includes the ability to effectively identify, select and use available methods of digital communication to establish, maintain and improve customer relationships and to support business outcomes.

Adapt to a digital or remote way of doing business

A lot has changed for businesses lately and organisations need to adapt to a digital or remote way of doing business. Advances in digital technology are changing the future of work and Australian employers are increasingly looking for workers who can present creatively, and think critically to solve problems. At North Metropolitan TAFE we have the skills and expertise to help you develop these skills and gain employment.

This skill set will give you a range contactless customer service strategies to address customer needs and problems. It includes the ability to effectively identify, select and use available methods of digital communication to establish, maintain and improve customer relationships and to support business outcomes.

This course is for job seekers and current employees who would like to adapt to changing trends in face-to-face customer service interaction including working remotely. Successful completion of this skill set gives you three of the units required to gain a Certificate IV in Business.

Skill set
State ID: AE375
Industry Business and Finance
Skill sets

Customer Service Skill Set

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Skill set
State ID: AE377
Industry Business and Finance
Free*
Skill sets

Job Ready Basics Skill Set

A little extra support and a confidence boost to get into a job

This skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job. It focuses on health, wellbeing and personal development.

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job.

It focuses on health, wellbeing and personal development. Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your CV and writing job applications, and you'll be job ready!

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

Skill set
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