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Informed choices - Remedial Massage

Please read the following information carefully. The accordions below set out the expectations and inherent requirements of a student training in this qualification:

  • Diploma of Remedial Massage

In this industry career pathway, the following areas need to be considered:

Communication skills and abilities

  • Speaking clearly and directly e.g. providing clear information to clients about treatments
  • Using  appropriate language and respect when working with clients from other cultures 
  • Sensitive to client’s personal space and needs, including confidentiality
  • Communicates with clients in a professional manner at all times
  • Listen actively e.g. to be able to understand and analyse client’s treatment needs 
  • Asking questions and observing the client
  • Responding to feedback or questions from the client
  • Read and interpret the client’s non-verbal cues (e.g. facial expressions, body language etc.)
  • Written communication e.g. able to keep client records
  • Customer service skills (e.g. customer complaints, enquiries etc.).

Technical and/or motor skills and abilities

  • Enjoys practical work 
  • Good mobility and strength (able to deal with the physical demands e.g. standing or sitting for period of times depending on practical work)
  • Using numeracy effectively (e.g. performing goniometry, completing stocktake, etc.) 
  • Have a range of Information Technology (IT) skills.

Cognitive skills and abilities (understanding, interpreting, analysing, applying, transferring)

  • Able to and willing to follow instructions 
  • Problem solving (e.g. showing independence and initiative in identifying and solving problems)
  • Time management (e.g. able to work accurately within time constraints)
  • Tolerant of late and changeable working hours
  • Able to be responsible for others health and safety.

Behavioural and social skills and abilities

  • Works as part of a team and/or independently
  • Pleasant and tactful when dealing with customers over the phone and face to face
  • Genuine interest in working with people
  • Interpersonal skills and an ability to put the customer at ease
  • Sensitive when dealing with clients various service needs, and embrace social and cultural diversity
  • Comfortable with physical contact with clients of varying body types and ages
  • Good personal presentation.

Foundation skills essential to performance in this qualification are:

Oral communication Use effective questioning and active listening techniques to consult with client, confirm requirements and monitor outcomes.

Reading skills Interpreting and follow manufacturer’s instructions and safety data sheets for safe use of cleaning.

Writing skills Record treatment using anatomy and physiology terminology.

Numeracy skills Calculate treatment times, product quantities and price.

Problem solving Identify issues with machinery or product application and modify technique or product to ensure clients satisfaction.

Technology skills Use industry specific software to update client notes, rebook clients for future treatments, and take payments, record stock data and product purchase.

Listed below are the employability skills that an individual student needs to demonstrate during training and are highly valued by industry when seeking employment.  As a student you must be able to demonstrate the following:

Communication

  • The ability to develop and maintain relationships, trust and confidence.
  • The ability to communicate with a range of people from different backgrounds.

Teamwork

  • The ability to work with other people for a common outcome.
  • Respect for other people and their role within the work team.
  • The ability to accept direction and feedback.

Problem solving

  • The ability to identify potential problems and respond appropriately. 
  • The ability to ask questions and seek clarification when necessary. 

Initiative and enterprise

  • Motivation and interest.
  • The ability to seek assistance when necessary.
  • Foresight / the ability to see what needs to be done.

Planning and organising

  • Appropriate time management skills.
  • The ability to prioritise, plan and organise own workload.

Self-management

  • Seek feedback and reflect on your own performance
  • Accept responsibility for own actions.

Learning

  • Ability to identify own strengths and weaknesses and seek assistance where necessary.
  • The ability and motivation to build on past knowledge and experience.
  • The ability to take on new information and tasks.

Technology

  • The ability to learn and adapt to new technology.
  • The ability to access information and use digital media for study and work. 
  • As part of your course you are required to complete 200 hours remedial massage therapy in our Liveworks Clinic treating a variety of clients.
  • Students are required to attend one 5-hour clinic session per week. Our clinic is open Wednesday, Thursday and Friday. Students are placed on a rotating roster for this.
  • Students will be provided with forms and a log book to record their hours and treatments conducted.
  • Students are required to have access to a computer and internet 
  • Majority of student notes, resources, activities and assessment are accessed via Blackboard
  • Students are required to purchase a uniform which is part of the professional presentation that is required by industry.