Informed choices - Events

In this industry career pathway, the following areas need to be considered:

Communication skills and abilities

• Speaking clearly and directly (e.g. perform duties such as passing enquiries to immediate supervisor)
• Listen actively (e.g. to be able to understand basic instructions)
• Written communication (e.g. able to record basic information)
• Responding to feedback and questions from the customer and staff
• Using appropriate language and respect when working with customers and staff. (e.g. understand and respond to verbal communication accurately and appropriately)
• Using appropriate language and respect when working with staff and customers from other cultures
• Be able to carry out verbal instructions from supervisors and/or other team members in a timely and accurate manner
• Communicate with customers in a professional manner at all times

Technical and/or motor skills and abilities

• Physically fit (e.g. people in the travel and tourism industry work long hours and require stamina to be able to stand on their feet for long periods of time).
• Good mobility (e.g. ability to bend, stretch, twist and reach)
• Work effectively in various environments (e.g. the ability to work in changing conditions, including indoor/ outdoor)
• Use basic mathematics effectively (e.g. to be able to add and subtract effectively)
• Have a range of Information Technology (IT) skills (e.g. being able to operate a computer and use industry specific software)
• Good working memory (e.g. able to recall procedures and information)

Cognitive skills and abilities

• Reading and understanding written materials (e.g. brochures, price lists and promotional materials)
• Be able and willing to follow instructions
• Carry out work in a certain order or sequence
• Time management (e.g. able to work accurately within time constraints)
• Accept personal responsibility for accurate completion of work and seek help when required
• Able to prioritise tasks ( e.g. self-motivated to get things done and works to agreed outcomes)
• Able to work under direct supervision
• Engages in continuous learning opportunities learning (e.g. willing to learn new products or services)
• Understand and follow policies and procedures (e.g. for legal compliance)
• Able to be responsible for self and others’ health and safety

Behavioural and social skills and abilities

• Genuine interest in working with people
• Flexible (e.g. people in the event industry often have unusual hours or longer hours and may be required to take on a different or multiple roles at any given time.)
• Tolerance of working long hours, including weekends and shift work
• Maintain a neat personal appearance, including a high level of personal hygiene
• Works as part of a team
• Interpersonal skills (e.g. customer service skills/ability to contribute and work as a member of a team)
• Ability to work under pressure
• Punctuality

Mathematical Skills

• Ability to perform basic mathematical skills (e.g.: calculating required payment for services)
• At least a basic level of maths and using Microsoft Excel is required for budget management, pricing events and similar tasks.
• Ability to use calculator.

The Language, Literacy and Numeracy requirements are core skills for all job roles at all levels.

The Australian Core Skills Framework (ACSF) indicates that the five core skill areas are reading, writing, numeracy, oral communication and learning which we apply in our personal and community; workplace and employment; and education and training.

Foundation skills essential to performance in this qualification are:

Oral communication Use effective questioning and active listening techniques to consult with customer, confirm requirements and monitor outcomes.

Reading skills Understanding and applying information about event programs to inform potential customers

Writing skills Developing event plans and report writing to meet the needs of the customer.

Numeracy skills Calculations and quotes that take into account; distance, time and price.

Problem solving Identify and resolve issues to ensure customers satisfaction.

Technology skills Use a variety of software applications and programs to deliver effective customer service.

Listed below are the employability skills that an individual student needs to demonstrate during training and are highly valued by industry when seeking employment. As a student you must be able to demonstrate:

Communication

• The ability to develop and maintain relationships, trust and confidence.
• The ability to communicate with a range of people from different backgrounds.

Teamwork

• The ability to work with other people for a common outcome.
• Respect for other people and their role within the work team.
• The ability to accept direction and feedback.

Problem solving

• The ability to identify potential problems and respond appropriately.
• The ability to ask questions and seek clarification when necessary.

Initiative and enterprise

• Motivation and interest.
• The ability to seek assistance when necessary.
• Foresight / the ability to see what needs to be done.

Planning and organising

• Appropriate time management skills.
• The ability to prioritise, plan and organise own workload.

Self-management

• Seek feedback and reflect on your own performance
• Accept responsibility for own actions.

Learning

• Ability to identify own strengths and weaknesses and seek assistance where necessary.
• The ability and motivation to build on past knowledge and experience.
• The ability to take on new information and tasks.

Technology

• The ability to learn and adapt to new technology.
• The ability to access information and use digital media for study and work.

• Access to a computer and internet is fundamental to the successful completion of all certificates in Events.
• Students are required to have access to a computer and internet.
• All student notes, resources, activities and assessment are accessed via Blackboard.

All students who have completed their qualification, must be able to understand their workplace health and safety obligations and safety requirements under the:

• Codes of Practice, which are designed to give practical advice about ways to manage exposure to risks common to industry.

And all students who have completed a qualification must be able to understand, participate and implement in Risk Assessments, Incident Reports and Hazard Identification.