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Business

Our business qualifications will give you 
the experience of a practical and real business environment, allowing you to develop skills in a wide range of business roles, including administration, finance, human resources and sales and marketing. You will gain networking skills, learn to produce complex documents, work on project budgets, organise meetings and travel schedules, provide outstanding customer service, promote products and services, and also how to use the latest office software.
 
Courses include a diverse range of subjects across a number
 of areas, including management, business operations, teams, leadership, administration systems, project work, marketing and human resources, giving you the skills to build a lasting career.

What type of course are you looking for?
National ID State ID Title Qualification level Study mode Campus
SC-PCB-V1414 Big Data for Business Leaders Short Course
Short course Employer-based
Perth
Big Data, Data Analysis, Predictive Data, Decision Making skills

Manage big data for business

Big Data for Business Leaders is a short and interactive workshop that will provide you with the tools to plan for big data projects, and analyse and use data for decision making. It is applicable to a diverse range of industries such as HR, Marketing, Finance and Project Management.

Gain these skills
  • Introduction to big data and the leaders role in data analytics
  • Ethics and governance in managing data - scoping your data project
  • Analysing and using data in business
Is this course right for me?

Managers and leaders, or aspiring leaders, would benefit most from this course.

BSB20115 AVU8 Business
Certificate II On campus
Leederville
TAFEADM, TAFE04, R000000, Business and Finance, R000012, Business, disability, ability, avu8, BSB20115, foundation, numeracy, maths, reading, youth, pathway, writing, job skills, employability, career, jobs

An introduction to the business world through our Launchpad Program

North Metropolitan TAFE offers this course as part of the Launchpad program that is specially designed for students aged 15-17 years old. At our Leederville campus you also study 22237VIC Certificate II in General Education for Adults in a one year program. Through Launchpad you will gain the practical skills and knowledge to prepare for work and perform a range of administrative tasks.

We also offer a version of this course as a program for people with an intellectual or learning disability, designed specifically to provide these students with the skills needed to access and maintain employment. For more information visit Programs for people with an intellectual or learning disability.

Gain these skills
  • Word processing
  • Spreadsheets
  • Mail procedures
  • Preparing and processing accounts
  • Operate a range of general office equipment
BSB30115 AVR7 Business
Online
Certificate III Employer-based
On campus
Online
Traineeship
Perth
avr7, bsb30115, TAFE04, R000000, Business and Finance, R000012, Business, TAFEADM

An introduction to Business that could take you anywhere

If you want the essential skills needed to work in an office environment and exposure to general business practices, then this qualification will help you on your way.

Study this course and you'll gain skills and knowledge needed to work in various roles in an office in any industry. You'll become familiar with trading with other businesses, customer service, creating business and text documents using business software, and business processes.

Keen to get started? We offer this course on campus and online.

Gain these skills
  • Knowledge of workplace health and safety legislation and how it applies to the workplace
  • Organise workplace information and schedules, and prioritise work tasks
  • Design and produce business and digital text documents, and spreadsheets
Is this course right for me?

I have the following attributes:

  • A desire to assist people in their work duties
  • Would like to develop existing verbal and written communication skills
  • Keen to develop planning and organisational skills
  • Able to relate to people from a range of cultures
BSB40215 AVV9 Business
Half price
Online
Certificate IV Employer-based
On campus
Online
Traineeship
Joondalup (Kendrew Crescent)
Perth
avv9, aw9, bsb40215, TAFE04, R000000, Business and Finance, R000012, Business, TAFEADM, office, office worker, secretary, office assistant, clerk, clerical, HR, recruitment,

Gain a strong foundation in current business trends

Study the Certificate IV in Business and you will gain skills in the latest business technologies, managing customer needs and feedback, developing and promoting products and services and working as part of a team. You will also acquire valuable experience in making presentations to groups and building relationships with colleagues and external stakeholders and networks.

On completion you can continue your studies with the Diploma of Business.

Keen to get started? We offer this course on campus and online.

Gain these skills
  • Provide solutions to business problems
  • Analyse and evaluate information from a variety of business sectors
  • Write complex documents
  • Play a supporting role in the recruitment of staff
Is this course right for me?

I have the following attributes:

  • Would like to extend verbal and written communication skills
  • A desire to develop attention to detail, planning and organisational skills
  • Keen to develop decision-making and problem-solving skills
  • Able to relate to people from a range of cultures
BSB50215 AVU9 Business
Online
Diploma On campus
Online
Perth
avu9, bsb50215, TAFE04, R000000, Business and Finance, R000012, Business, TAFEADM

Expand your business skills and learn to build effective relationships

Further enhance your knowledge in this industry with the Diploma of Business. You will expand your business skills and further improve your communication skills in order for you to build effective relationships with clients and colleagues.

This course will provide you with the skills and knowledge you need to work in a variety of roles across a range of business functions. You will gain skills in undertaking a project and effectively using administrative and business information systems.

If you have recently completed Year 12 but do not have experience in the industry, it is best to complete the Certificate IV qualification before enrolling in the Diploma of Business.

Keen to get started? We offer this course on campus and online.

Gain these skills
  • Manage human resources recruitment and induction processes
  • Manage budgets and financial plans
  • Undertake project work including managing meetings and team effectiveness
  • Develop and manage administrative and knowledge management systems
Is this course right for me?

I have the following attributes:

  • A desire to further develop verbal and written communication skills
  • Want to gain strong record-keeping and organisational skills
  • Keen to further develop problem solving and analytical skills
  • Able to relate to people from a range of cultures
BSB30415 AVS2 Business Administration
Certificate III On campus
Joondalup (Kendrew Crescent)
Perth
avs2, bsb30415, TAFE04, R000000, Business and Finance, R000012, Business, TAFEADM

Administrators - the key to an efficiently run organisation

This qualification will provide you with specialist skills in business administration including keyboard skills and word processing. While studying in our simulated work environment you will learn administrative procedures such as processing accounts, maintaining business records and creating documents.

Keen to get started? We offer this course on campus and online.

Gain these skills
  • Keyboarding speed and accuracy
  • Organise workplace information and schedules
  • Write simple documents and create spreadsheets
  • Create electronic presentations
Is this course right for me?

I have the following attributes:

  • A desire to assist people in their work duties
  • Want to further develop verbal and written communication skills
  • Keen to develop attention to detail, planning and organisational skills
  • Able to relate to people from a range of cultures

 

BSB40515 AVS9 Business Administration
Online
Certificate IV On campus
Online
Perth
TAFEADM, avs9, bsb40515, TAFE04, R000000, Business and Finance, R000012, Business, office admin, office manager, data, keyboard, typing, manager, personal assistant, executive assistant, reception,

Keen to get going on your studies in Business Administration?

This course will help you develop your skills in advanced office administrative procedures to work in a diverse range of organisations. While studying in our simulated work environment you will learn how to manage travel arrangements, customer service and extend your skills in creating business documents such as spreadsheets. 

Keen to get started? We offer this course on campus and online.

Gain these skills
  • Write, design and develop complex documents
  • Develop and use complex spreadsheets
  • Organise business travel
  • Meet the needs of customers
  • Implement and monitor workplace health and safety procedures
Is this course right for me?

I have the following attributes:

  • A desire to assist people in their work duties
  • Want to further develop verbal and written communication skills
  • Keen to develop attention to detail, good planning and organisational skills
  • Able to relate to people from a range of cultures
BSB50415 AVV5 Business Administration
Diploma On campus
Perth
TAFEADM, AVV5, BSB50415, TAFE04, R000000, Business and Finance, R000012, Business, Executive Officer, EA role, secretarial, Office manager

Further enhance your career prospects

Complete the Diploma of Business Administration and you'll have the skills and knowledge to work in a diverse range of organisations as an administration or office manager. You'll develop the theoretical knowledge and specialised, technical and managerial skills to plan, execute and evaluate your own work. You will also gain skills in project management and managing administrative systems.

If you have recently completed Year 12 but do not have experience in the industry, it is best to complete the Certificate IV qualification before enrolling in the Diploma of Business Administration.

Keen to get started? We offer this course on campus.

Gain these skills
  • Project manage skills including managing meetings and and team effectiveness
  • Plan, implement and manage administrative systems
  • Plan and manage conferences
  • Manage the design and development of business documents
Is this course right for me?

I have the following attributes:

  • A desire to develop strong organisational skills
  • Would like to extend oral and written communication skills
  • Keen to further develop attention to detail, planning and organisational skills
  • Able to relate to people from a range of cultures
BSB31015 AVQ6 Business Administration (Legal)
Certificate III On campus
Perth
TAFEADM, AVQ6, BSB31015, TAFE04, R000000, Business and Finance, R000012, Business, R000016, legal, Personal, assistant, executive, manager, Offices, administrator, administration, reception, receptionist, lawyer, legal professional, criminal law, family law, commercial law, litigation, para-legal, front desk, support staff,

Gain a basic insight into the legal system

With a legal studies qualification you could find yourself in various support and advanced support roles.

Taught by legal professionals, you will learn how to draft legal documents and how to act ethically in a legal environment to work in fields such as criminal law, family law, commercial law or litigation, in both government and the private sector. You could be working as a para-legal alongside a legal practitioner or you may also apply to the WA Police Force (subject to entry requirements being met).

Gain these skills
  • Confidentiality and security issues
  • Legal terminology
  • Searching the public record
  • Producing business documents
  • Knowledge of the legal system
Is this course right for me?

I have the following attributes:

  • A desire to extend communication skills
  • Able to work well under pressure
  • Would like to develop organisational skills
  • Able to keep information confidential
BSB31115 AVT0 Business Administration (Medical)
Online
Certificate III On campus
Online
Joondalup (Kendrew Crescent)
Midland
Perth
TAFEADM, avt0, bsb31115, TAFE04, R000000, Business and Finance, R000012, Business, medical, medical receptionist, surgery, medical practice, medical administration, doctors receptionist,

Want to make a start working within medical administration?

Be it your local medical practice or a larger hospital setting, this course includes all the necessary skills to get your career on its way. You will gain skills and knowledge specific to a medical practice environment including administration processes and learn to use Medical Director’s Pracsoft software.

Gain these skills
  • Interpret and apply medical terminology appropriately
  • Maintain patient records and accounts within confidentiality guidelines
  • Develop keyboarding speed and accuracy
  • Design and produce digital documents
  • Organise workplace information and schedules
Is this course right for me?

I have the following attributes:

  • A desire to assist medical staff in a practice or hospital
  • Would like to further develop verbal and written communication skills
  • Keen to develop attention to detail, planning and organisational skills
  • Able to relate to people from a range of cultures
EAB81 Business Planning for Creative Industry Skill Set
Skill set On campus
Perth
Creative Industries, self-employed, self, employed, small, business, plan, create, successful, profitable, design, creative thinking, big picture, daily tasks, practical,

"Failing to plan is planning to fail"

If you are involved in the Creative Industries, are self-employed or involved in a small business you need to create a business plan to give yourself the best chance at being a success story.
This skill set covers the essentials required to create a successful, profitable business and is designed for creative thinking people.

From big picture thinking through to your daily tasks, your resulting business plan will be relevant, effective and practical, designed to meet your specific needs.

AE137 Business Ready Skill Set
Online
Skill sets
Skill set On campus
Online
Perth
Business, Project Management Practice, Human Resources, office administration, customer service, using business technology, account, finances, digital marketing

Almost every business has an office — and there's no shortage of job opportunities here

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.

The Business Ready Skill Set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

AE149 Business Ready Skill Set (Fee Free)
Free
Online
Skill sets
Skill set On campus
Online
Perth
Business, Project Management Practice, Human Resources, office administration, customer service, using business technology, account, finances, digital marketing

Almost every business has an office — and there's no shortage of job opportunities here

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready.

The Business Ready Skill Set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

EAB82 Contactless Customer Service Skill Set
Skill set On campus
Perth
Remote, Business, Online, Digital, contactless, customer, service, digital communication, customer relationships, changing trends, face-to-face, interaction, working remotely, Certificate IV in Business, AVV9,

Adapt to a digital or remote way of doing business

A lot has changed for businesses lately and organisations need to adapt to a digital or remote way of doing business. Advances in digital technology are changing the future of work and Australian employers are increasingly looking for workers who can present creatively, and think critically to solve problems. At North Metropolitan TAFE we have the skills and expertise to help you develop these skills and gain employment.

This skill set will give you a range contactless customer service strategies to address customer needs and problems. It includes the ability to effectively identify, select and use available methods of digital communication to establish, maintain and improve customer relationships and to support business outcomes.

This course is for job seekers and current employees who would like to adapt to changing trends in face-to-face customer service interaction including working remotely. Successful completion of this skill set gives you three of the units required to gain a Certificate IV in Business.

Gain these skills
  • Build client relationships in a digital environment
  • Support customers in a meaningful, human and relevant way
  • Redefine the customer experience in a COVID19 era
BSBSS00095 AE188 Cross-Sector Infection Control Skill Set
Free
Infection control
Online
Skill sets
Skill set Online
Mount Lawley
Infection, cleaning, health, COVID, COVID-19, coronavirus, pandemic, emergency, free, skills ready, virus, BSBSS00095, cross sector, risk

Help reduce the risk of transmission of infection in the workplace

This skill set is designed to equip workers from all industries with the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.
This training is suited to a wide range of workplaces including small, medium and large organisations; business environments; and where workers use shared facilities and interact with clients.

This online course allows you to undertake studies within your own timeframe to help you gain the skills and knowledge to reduce the risk and transmission of infection while carrying out routine work activities.

AE134 Customer Service Skill Set
Skill sets
Skill set On campus
Perth
customer service, retail, finance, pharmacy, hospitality, business, skill set,

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

AE146 Customer Service Skill Set (Fee Free)
Free
Skill sets
Skill set On campus
Perth
customer service, retail, finance, pharmacy, hospitality, business, skill set,

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

EAB71 Facilitate Online Meetings and Events Skill Set
Skill set On campus
Perth
Managing, facilitating, meetings, events, on-line, online, digital, remotely, technology, AVV9, AVU9, adapt, business, Certificate IV or Diploma of Business.

Adapt to managing digital meetings and events

A lot has changed lately and organisations need to adapt to a digital or remote way of doing business. Advances in digital technology are changing the future of work and Australian employers are increasingly looking for workers who can present creatively, and think critically to solve problems.

This course will introduce you to the technology and skills used to manage meetings and events remotely and online. Completion of this skill set gives you two of the units required to gain a Certificate IV or Diploma of Business.

Gain these skills
  • Managing meetings on-line
  • Facilitating events on-line
AE136 Job Ready Basics Skill Set
Skill sets
Skill set On campus
East Perth
jobs, ready, basics, business, hospitality, disability care, aged care, financial services, customer engagement, community service, retail, sport, recreation

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job.

It focuses on health, wellbeing and personal development. Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your CV and writing job applications, and you'll be job ready!

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

AE148 Job Ready Basics Skill Set (Fee Free)
Free
Skill sets
Skill set On campus
East Perth
jobs, ready, basics, business, hospitality, disability care, aged care, financial services, customer engagement, community service, retail, sport, recreation

A little extra support and a confidence boost to get into a job

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job. It focuses on health, wellbeing and personal development.

Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your CV and writing job applications, and you'll be job ready!

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

BSB51918 BEA0 Leadership and Management
Online
Diploma Employer-based
On campus
Online
Traineeship
Perth
TAFE04, R000000, Business and Finance, R000001, Management, R000012, avu0, bsb51915, TAFEADM, financial, finances, human resources, strategic, planning, corporate, offices, administration, administrator, implement, operational, coordinator, leading hand, supervisor, team leader, project, manager,

Combine your existing experience with the Diploma to step-up your management career

Complete the Diploma of Leadership and Management and you will have the practical skills and knowledge to work in a range of organisations in a supervisory, team leader or introductory management role. This qualification will compliment your current workplace experience with industry requirements.

You will learn how to provide leadership and to manage the work of others to meet the objectives of the organisation. This course covers all aspects of management and you will also learn to develop administrative systems and produce complex documentation.

Keen to get started? We offer this course on campus, intensive and online.

Intensive program

Motivated to get the Diploma of Leadership & Management but short on time? You can undertake an intensive program and complete this qualification in just under one semester. Delivery is a mix of online, face-to-face classroom and workplace learning and you'll gain skills in:

  • Managing operational plans, leading projects and continuous improvement
  • Leading with emotional intelligence and influence
  • Managing teams and performance effectively

It is recommended that you have leadership and management experience.

Typical timetable – 2-3 hour sessions over a period of 3 months, with self-directed and work place projects.

Please note the next intensive program delivery of this course will be run in semester 1, 2021, register your interest via email PACcs@nmtafe.wa.edu.au   

Gain these skills
  • Manage business operations including operational plans, workplace relationships and facilitating continuous improvement
  • Managing finances and budgets
  • Manage staff recruitment, selection and induction process
  • Manage project work including meetings and team effectiveness
Is this course right for me?

I have the following attributes:

  • A desire to enhance existing leadership and motivational skills
  • Would like to extend communication skills
  • Keen to further develop time management, planning, problem solving and decision making skills
  • Able to relate to people from a range of cultures
BSB42015 AVR3 Leadership and Management
Certificate IV Employer-based
Perth
TAFEADM, avr3, bsb42015, TAFE04, R000000, Business and Finance, R000001, Management, supervisor, team leader, human resources, strategic, planning, corporate, offices, administration, administrator,

Make being a leader your career

The Certificate IV in Leadership and Management will give  you with the skills needed to lead and manage a small workforce and promote innovation in a team environment. This course focuses on teamwork and planning and prepares you for management roles in various industries.

To further your career options, you might consider applying for the Diploma of Leadership and Management.

Please note part-time study classes are run during the day only.

Gain these skills
  • Implement operational plans
  • Promote team building and effectiveness
  • Write complex documents
  • Establish effective workplace relationships
  • Monitor a safe workplace
Is this course right for me?

I have the following attributes:

  • A desire to develop leadership and motivational skills
  • Would like to extend communication skills
  • Keen to develop time management, planning, problem solving and decision making skills

 

BSB52415 AZK1 Marketing and Communication
Diploma On campus
Perth
R000000, R000012, R000017, Marketing, Business, Diploma, Communication, Advertising, BSB52415, AZK1, TAFEADM, TAFE04

Advance your career in marketing through the development of strategic marketing and research capabilities

This qualification builds on the sound theoretical knowledge-base developed in the Certificate IV and expands your knowledge into practical skills and real-world experience.

Working with local clients, you're responsible for the account management of a series of projects, including building websites, creating persuasive advertisements for traditional and digital mediums, and designing and implementing an integrated marketing communications plan.
 
You're encouraged to practice soft skills like time management, interpersonal communication and teamwork; while undertaking advanced marketing tasks such as market research and analysis, evaluation of marketing opportunities and creative concept development. Gain confidence in public speaking, work with clients across broad industries and develop strategic marketing approaches based on research.
 
Upon completion, you'll be competent to work in entry-level positions within industry. Alternatively, graduates may choose to continue with tertiary studies at university, with the possibility of applying for credits/advanced standing for the units completed in the Diploma.  

Gain these skills
  • Design and develop integrated marketing communication plans
  • Interpret market trends and developments
  • Create mass electronic media and print advertisements
  • Plan market research    
  • Write persuasive copy
Is this course right for me?

I have the following attributes:

  • Good organisational and time management skills
  • Able to analyse and interpret information
  • Creative problem solving skills
  • Able to work under pressure and enjoy working as part of a team

 

AE150 Operating a Small Business Skill Set (Fee Free)
Free
Online
Skill sets
Skill set On campus
Online
Perth
Small business, massage, photographer, therapist, beautician, sole trader, artist, sculptor, hairdresser, barber, draftsperson, shop, retail, owner, builder, carpenter, painter, tradie, plumber, brickie, electrician, sparkie,self employed

This skill set is free for everyone

If you're currently operating or thinking about starting up a small business, or would like to get job ready for an administrative support position in a small business operation, this is the skill set for you! 

The Operating a Small Business Skill Set offers a fantastic range of skills and knowledge to get you job ready. You'll learn how to design and produce business documents and publications, digitally design and develop text-based documents,  develop spreadsheets through the use of both cloud-based and non-cloud based applications, identify financial requirements of a business including profit targets, cash flow projections and strategies to garner financial support, and understand workplace health and safety (WHS) legislation and its application to safe work practices. It even covers how to create and build a social networking presence using social media tools and applications. 

EAB85 e-Marketing Activities for Small Business Skill Set
Skill set On campus
Perth
e-marketing, e-commerce, marketing, promotional, advertising, Marketing, Certificate IV in Marketing and Communication

e-Marketing can benefit all small businesses, learn what will help your business

The e-Marketing Activities for Small Business Skill Set will provide you with the skills to develop and evaluate a strategic marketing plan utilising both traditional and digital marketing channels. It covers coordinating a range of communication, marketing and promotional activities using technology for your small business.

The course offers a range of skills to support job seekers, job keepers, career changers and small business operators and has been specifically designed to help businesses and workforces adjust to the changing operating environment, by building or enhancing skills and knowledge in business and technology to stay competitive.                   

Gain these skills
  • Plan a range of marketing and promotional activities
  • Research, prepare and evaluate an organisational e-marketing plan
  • Plan electronic communications to effectively convey marketing communication messages

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Page last updated May 01, 2019