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Hospitality Service Skill Set

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With restrictions easing across WA, our hospitality industry is getting back into busy mode and the jobs are out there

If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. This course also includes infection control and prevention procedures and food safety to ensure you're working safely.


This job ready skill set is part of the Skills Ready program. All job ready skill sets are available for everyone to study, some are free for everyone, some are free for eligible people (including displaced workers, concession students and youth up to 25 years not at school).

More skill sets can be found on our Skill sets and short courses page, and for other qualifications be sure to check the Courses page, to see everything we have to offer.

This skill set is delivered across two of North Metropolitan TAFE's campuses, Joondalup and Perth. This is to provide access to our Pavilion Restaurant, cafe and commercial coffee machines.

The first two weeks are held at Perth campus and the remainder of the course will be delivered at Joondalup (Kendrew) campus.

The above courses are Lower fees, local skills half-price course pathways.

Study options and next steps

Click on your preferred option below to get started with your application.

Semester 2, 2021

Perth - On Campus 4 October Start

When Semester 2, 2021
Where Perth
How On Campus 4 October Start
Tuition fee Resource fee Total fee
General $469.80 $155.00 $624.80
Concession $139.20 $155.00 $294.20

Fee disclaimers

The fees quoted are estimates only and are for the entire course for students enrolling on a full-time basis in 2021 (fees are subject to change in 2022). Please view the full list of Fee disclaimers.

Enquiries regarding fees can be made by calling us.

T  1300 300 822

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Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' box in one of the study options above.

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