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Hospitality Service Skill Set

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With restrictions easing across WA, our hospitality industry is getting back into busy mode and the jobs are out there

If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. This course also includes infection control and prevention procedures and food safety to ensure you're working safely.

Please note this skill set is delivered across two of North Metropolitan TAFE's campuses, Joondalup and Perth. This is to give you access to to work experience in our Pavilion Restaurant, cafe and use commercial coffee machines.
The first two weeks are held at Perth campus and the remainder of the course will be delivered at Joondalup (Kendrew) campus.

Free

If you're aged 15—24 years (not at school), receiving the JobSeeker payment, person or dependent receiving Youth Allowance, AUSTUDY or ABSTUDY or holding a pensioner concession card, Health Care Card or a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs, or a dependent of persons who are inmates of a custodial institution, you are eligible to enrol for free!

* Please note that eligibility requirements apply to some of the free training.

Skill-sets

This job ready skill set is part of the Skills Ready program. All job ready skill sets are available for everyone to study, some are free for everyone, some are free for eligible people (including displaced workers, concession students and youth up to 25 years not at school).

More skill sets can be found on our Skill sets and short courses page, and for other qualifications be sure to check the Courses page, to see everything we have to offer.

This skill set is delivered across two of North Metropolitan TAFE's campuses, Joondalup and Perth. This is to provide access to our Pavilion Restaurant, cafe and commercial coffee machines.

The first two weeks are held at Perth campus and the remainder of the course will be delivered at Joondalup (Kendrew) campus.

Timetable information is indicative only and subject to change.

The above courses are Lower fees, local skills half-price course pathways.

No study options found

This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the Get help form below to have our customer support team contact you with further information about the next course start, duration, delivery locations and study modes.

Get help

This form is only for course enquiries. If you would like to apply, please refer to the Study options and next steps section above.