Diploma of Hospitality Management

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About this course: <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even"><p style="margin-bottom: 0.3em"> </p> <p style="margin-bottom: 0.3em"> </p> <p><img alt="Icon of a tick within the state map." src="/sites/default/files/uploads/PriorityBase2-01.png" style="width: 50px; height: 50px; margin-left: 8px; margin-right: 8px; float: left;" title="This icon represents a WA Priority Occupation skills course. Lower tuition fees apply and employment prospects are higher." /></p> <h3>Do you want a management career that could take you all over the world?</h3> <p>When you complete the Diploma of Hospitality Management you will be able to work as a functions manager, restaurant manager,or front office manager.</p> <p>You will gain the knowledge and skills to manage effectively in the hospitality industry, including leading a diverse team. You will also learn about financial management, regulatory compliance, rostering, stock purchasing and control, providing quality customer service, managing workplace conflict, and workplace health and safety.</p> <p>When applying for this course, prior study within the industry will be considered. Where there is limited study, you may be directed into a more suitable level course.</p> <div class="c-panel-heading">IS THIS COURSE RIGHT FOR ME?</div> <div class="c-panel-content"> <ul><li>Able to work in fast-pace and high pressure situations</li> <li>Able to work as a leader and as part of a team</li> <li>Strong decision-making skills</li> <li>Flexible and resourceful</li> <li>Self motivated and enthusiastic</li> <li>Enjoy working with people</li> </ul></div> </div></div></div>

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How to apply <p>Visit our <a href="/node/130594" target="_self">Apply and Enrol </a>page to find out how to apply for<strong> full-time, part-time or online courses.</strong></p> <p><strong>International students </strong>please view your application process <a href="http://tafeinternational.wa.edu.au/application-process" target="_self">here</a>.</p> <p>For <strong>apprenticeships</strong> and <strong>traineeships</strong>, you must be employed in a training contract by an appropriate organisation to study.</p> <p>For all other enquiries please call us on 1300 300 822 or email: <a href="mailto:enquiry@nmtafe.wa.edu.au">enquiry@nmtafe.wa.edu.au</a></p>

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Units <p></p><b>Core Units - Common to both Joondalup and Perth</b> <table class="overview" cellpadding="0"> <tr> <th scope="col">Unit Title</th> <th scope="col">National ID</th> <th scope="col">Unit of Study</th> </tr><tr><td>Develop and manage quality customer service practices</td><td>SITXCCS008</td><td>AWQ69</td></tr> <tr><td>Enhance customer service experiences</td><td>SITXCCS007</td><td>AWQ67</td></tr> <tr><td>Establish and conduct business relationships</td><td>SITXMGT002</td><td>AWQ28</td></tr> <tr><td>Implement and monitor work health and safety practices</td><td>SITXWHS003</td><td>AWQ15</td></tr> <tr><td>Lead and manage people</td><td>SITXHRM003</td><td>AWQ43</td></tr> <tr><td>Manage conflict</td><td>SITXCOM005</td><td>AWQ63</td></tr> <tr><td>Manage diversity in the workplace</td><td>BSBDIV501</td><td>AUL28</td></tr> <tr><td>Manage finances within a budget</td><td>SITXFIN003</td><td>AWQ54</td></tr> <tr><td>Manage operational plan</td><td>BSBMGT517</td><td>AUJ03</td></tr> <tr><td>Monitor work operations</td><td>SITXMGT001</td><td>AWQ26</td></tr> <tr><td>Prepare and monitor budgets</td><td>SITXFIN004</td><td>AWQ52</td></tr> <tr><td>Research and comply with regulatory requirements</td><td>SITXGLC001</td><td>AWQ46</td></tr> <tr><td>Roster staff</td><td>SITXHRM002</td><td>AWQ44</td></tr> </table><b>Elective Units - Common to both Joondalup and Perth</b> <table class="overview" cellpadding="0"> <tr> <th scope="col">Unit Title</th> <th scope="col">National ID</th> <th scope="col">Unit of Study</th> </tr><tr><td>Conduct a product tasting for alcoholic beverages</td><td>SITHFAB009</td><td>AWR82</td></tr> <tr><td>Implement and monitor environmentally sustainable work practices</td><td>BSBSUS401</td><td>AWF71</td></tr> <tr><td>Interpret financial information</td><td>SITXFIN002</td><td>AWQ53</td></tr> <tr><td>Operate a bar</td><td>SITHFAB003</td><td>AWR86</td></tr> <tr><td>Prepare and serve cocktails</td><td>SITHFAB010</td><td>AWR80</td></tr> <tr><td>Prepare and serve espresso coffee</td><td>SITHFAB005</td><td>AWR85</td></tr> <tr><td>Provide advice on Australian wines</td><td>SITHFAB012</td><td>AWR77</td></tr> <tr><td>Provide advice on food</td><td>SITHFAB016</td><td>AWR76</td></tr> <tr><td>Provide advice on food and beverage matching</td><td>SITHFAB017</td><td>AWR73</td></tr> <tr><td>Provide advice on imported wines</td><td>SITHFAB013</td><td>AWR78</td></tr> <tr><td>Provide responsible service of alcohol</td><td>SITHFAB002</td><td>AWR87</td></tr> <tr><td>Provide table service of food and beverage</td><td>SITHFAB014</td><td>AWR75</td></tr> <tr><td>Serve food and beverage</td><td>SITHFAB007</td><td>AWR83</td></tr> <tr><td>Use hygienic practices for food safety</td><td>SITXFSA001</td><td>AWQ50</td></tr> <tr><td>Work effectively in hospitality service</td><td>SITHIND004</td><td>AWR45</td></tr> </table>

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