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Home | Courses | Customer Service Skill Set (Fee Free)

Customer Service Skill Set (Fee Free)

State ID: AE146

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Free*

If you're aged 15—24 years (not at school), receiving the JobSeeker or JobKeeper payment, receiving Youth Allowance, AUSTUDY or ABSTUDY or holding a pensioner concession card, Health Care Card or a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs, or a dependent of persons who are inmates of a custodial institution, you are eligible to enrol for free! 

Skill sets

This skill set is related to the Skills Ready program. Other skill sets can be found on our Courses page, using the Refine course results>Study mode filters.

Important information

Further study

How to apply

Fees

Important information

Delivery includes a mixture of online learning and workshops

Due to high demand, Term 3 classes are full so applications will now be considered for Term 4

Term 3 Timetable

Perth
Starts 6 August: 8 weeks,  on campus 20 & 21 August plus you will need to book into a lab/tutorial

Term 4 Timetable

To be advised

Further study

Other qualifications for further study include the following:

How to apply

Ready to apply for this skill set? 

Fees

Our job ready skill sets are 100% free for the following eligible students.

  • Persons aged 15—24 years at the time of enrolment (excluding school students)
  • Secondary school-aged persons who are not enrolled at school
  • Persons receiving the JobSeeker or JobKeeper payment
  • Persons and dependents of persons receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • Persons and dependents of persons holding:
    • a pensioner concession card or Health Care Card; or
    • a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • Dependents of persons who are inmates of a custodial institution

Fees apply for non-eligible students, see Customer Service Skill Set.

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 2, 2020

Perth (Northbridge) - Blended

Details

Fees and charges

Units

Overview
Duration 8 week/s
When Semester 2, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this skill set?

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Page last updated August 11, 2020