Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?
Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.
You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.
This skill set is available for free to residents of Western Australia who fall into one of the following categories.
- Persons aged 15—24 years at the time of enrolment (excluding students enrolled at school)
- Persons and dependents of persons receiving JobKeeper payment
- Persons and dependents of persons in receipt of services from one of the following Commonwealth support or employment services programs:
- Online Employment Services
- Persons and dependents of persons receiving the Youth Allowance, AUSTUDY or ABSTUDY
- Persons and dependents of persons holding:
- a pensioner concession card or Health Care Card; or
- a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
- Dependents of persons who are inmates of a custodial institution.
Who is not eligible
- Persons living outside of Western Australia, or Australia, are not eligible.
- International students and people on a student visa are not eligible.
- Students who are still at school are not eligible and cannot enrol in the free skill sets.
The Department of Training and Workforce Development’s VET Fees and charges policy(opens in a new tab) - outlines eligibility for subsidised training in WA.
Study options and next steps
Click on your preferred option below to get started with your application.
Semester 1, 2021
Perth - Blended 18 March Start
|When||Semester 1, 2021|
|How||Blended 18 March Start|