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Customer Service Skill Set

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Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Skill-sets

This job ready skill set is part of the Skills Ready program. All job ready skill sets are available for everyone to study, some are free for everyone, some are free for eligible people (including displaced workers, concession students and youth up to 25 years not at school).

More skill sets can be found on our Skill sets and short courses page, and for other qualifications be sure to check the Courses page, to see everything we have to offer.

The above courses are Lower fees, local skills half-price course pathways.

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This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the Get help form below to have our customer support team contact you with further information about the next course start, duration, delivery locations and study modes.

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This form is only for course enquiries. If you would like to apply, please refer to the Study options and next steps section above.