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Customer Service Skill Set

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Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Skill-sets

This job ready skill set is part of the Skills Ready program. All job ready skill sets are available for everyone to study, some are free for everyone, some are free for eligible people (including displaced workers, concession students and youth up to 25 years not at school).

More skill sets can be found on our Skill sets and short courses page, and for other qualifications be sure to check the Courses page, to see everything we have to offer.

This skill set is available for free to residents of Western Australia who fall into one of the following categories.

  • Persons aged 15—24 years at the time of enrolment (excluding students enrolled at school)
  • Persons and dependents of persons receiving JobKeeper payment
  • Persons and dependents of persons in receipt of services from one of the following Commonwealth support or employment services programs:
    • Jobactive
    • Online Employment Services
    • ParentsNext
  • Persons and dependents of persons receiving the Youth Allowance, AUSTUDY or ABSTUDY
  • Persons and dependents of persons holding:
    • a pensioner concession card or  Health Care Card; or
    • a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs
  • Dependents of persons who are inmates of a custodial institution.

Who is not eligible

  • Persons living outside of Western Australia, or Australia, are not eligible.
  • International students and people on a student visa are not eligible.
  • Students who are still at school are not eligible and cannot enrol in the free skill sets.

The Department of Training and Workforce Development’s VET Fees and charges policy(opens in a new tab) - outlines eligibility for subsidised training in WA.

The above courses are Lower fees, local skills half-price course pathways.

Study options and next steps

Click on your preferred option below to get started with your application.

Semester 1, 2021

Perth - Blended 18 March Start

Details
When Semester 1, 2021
Where Perth
How Blended 18 March Start
Fee
Tuition fee Resource fee Total fee
General $121.50 $30.00 $151.50
Concession $36.00 $30.00 $66.00

Fee disclaimers

The fees quoted are estimates only and are for the entire course for students enrolling on a full-time basis in 2021 (fees are subject to change in 2022). Please view the full list of Fee disclaimers.

Enquiries regarding fees can be made by calling us.

T  1300 300 822

Get help

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' box in one of the study options above.

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