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Home | Courses | Customer Service Skill Set

Customer Service Skill Set

State ID: AE134

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers?

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Skill sets

This skill set is related to the Skills Ready program. Other skill sets can be found on our Courses page, using the Refine course results>Study mode filters.

Important information

Further study

How to apply


Important information

Delivery includes a mixture of online learning and workshops

Due to high demand, Term 3 classes are full so applications will now be considered for Term 4

Term 3 Timetable

Starts 6 August: 8 weeks,  on campus 20 & 21 August plus you will need to book into a lab/tutorial

Term 4 Timetable

To be advised

Further study

Other qualifications for further study include the following:

How to apply

Ready to apply for this skill set? 


Please note, the following fees are tuition fees only and resources fees may also apply.


* Non concession. If you think you may be eligible for concession see Customer Service Skill Set (Fee Free).

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 2, 2020

Perth (Northbridge) - Blended


Fees and charges


Duration 8 week/s
When Semester 2, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this skill set?

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Page last updated August 11, 2020