Contactless Customer Service Skill Set

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Adapt to a digital or remote way of doing business

A lot has changed for businesses lately and organisations need to adapt to a digital or remote way of doing business. Advances in digital technology are changing the future of work and Australian employers are increasingly looking for workers who can present creatively, and think critically to solve problems. At North Metropolitan TAFE we have the skills and expertise to help you develop these skills and gain employment.

This skill set will give you a range contactless customer service strategies to address customer needs and problems. It includes the ability to effectively identify, select and use available methods of digital communication to establish, maintain and improve customer relationships and to support business outcomes.

This course is for job seekers and current employees who would like to adapt to changing trends in face-to-face customer service interaction including working remotely. Successful completion of this skill set gives you three of the units required to gain a Certificate IV in Business.

  • Build client relationships in a digital environment
  • Support customers in a meaningful, human and relevant way
  • Redefine the customer experience in a COVID19 era

This skill set may improve employment or re-employment opportunities in customer service, in the COVID19 era.

North Metropolitan TAFE offers you a range of further study opportunities, see below for a list of related courses.

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This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the course enquiry form below to have our Client Contact Centre contact you with further information about the next course start, delivery locations and study modes.

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