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Home | Courses | Contactless Customer Service Skill Set

Contactless Customer Service Skill Set

State ID: EAB82

Adapt to a digital or remote way of doing business

A lot has changed for businesses lately and organisations need to adapt to a digital or remote way of doing business. Advances in digital technology are changing the future of work and Australian employers are increasingly looking for workers who can present creatively, and think critically to solve problems. At North Metropolitan TAFE we have the skills and expertise to help you develop these skills and gain employment.

This skill set will give you a range contactless customer service strategies to address customer needs and problems. It includes the ability to effectively identify, select and use available methods of digital communication to establish, maintain and improve customer relationships and to support business outcomes.

This course is for job seekers and current employees who would like to adapt to changing trends in face-to-face customer service interaction including working remotely. Successful completion of this skill set gives you three of the units required to gain a Certificate IV in Business.

Gain these skills
  • Build client relationships in a digital environment
  • Support customers in a meaningful, human and relevant way
  • Redefine the customer experience in a COVID19 era
Skill sets

This skill set is related to the Skills Ready program. Other skill sets can be found on our Courses page, using the Refine course results>Study mode filters.

Job opportunities

Further study

How to apply

Job opportunities

This skill set may improve employment or re-employment opportunities in customer service, in the COVID19 era.

Further study

North Metropolitan TAFE offers you a range of further study opportunities, see below for a list of related courses.

How to apply

Ready to apply for this skill set? 

Delivery location, important dates and study options

During your course of study, NMTAFE may use a variety of learning practices to ensure you get the best outcome for your learning journey.
This may include online learning, face-to-face classroom, laboratory/workshop delivery, work placement or a combination of these, depending on which is most appropriate.

Semester 2, 2020

Perth (Northbridge) - Blended


Fees and charges


When Semester 2, 2020
Where Perth (Northbridge)
How On campus
Apply now
Ready to apply for this skill set? Skill Set Application

Course enquiry

Please note This form is only for course enquiries. If you would like to apply, please refer to the 'How to apply' tab above.

Page last updated August 11, 2020