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Do you want to make a difference for communities?
Be there for people that need it the most. When you complete the Certificate IV in Community Services Work you'll have the skills needed to support all people in the community, as an outreach officer, welfare support worker, or case worker.
As part of this qualification, you will undertake a work placement where you will be able to apply the skills and knowledge you have learned.
- Communicate and work effectively in the community services sector
- Promote social, emotional and physical wellbeing
- Respond to critical situations including children at risk
- Assist collective action
- Work with cultural diversity
- Ethical behaviour and legal responsibilities
I have the following attributes:
- Respectful, resilient, empathetic and have a positive outlook
- A non-judgmental attitude and ability to maintain confidentiality
- Able to exercise initiative
- Leadership qualities
- Able to build positive relationships with multi-disciplinary teams
- Strong communication, consultation, problem solving and negotiation skills
Follow the link to find further information to help you make an informed choice about the suitability of this course.
Online study is a little different to on-campus study as you do not have face to face contact with your lecturers and classmates. Instead you will access your course content through the Blackboard Learning Management platform. Your learning will be supported by videoconference sessions ( using Collaborate) with your lecturer and fellow students.
You will also receive a Student Study Planner to assist you to meet course requirements, attend Collaborate sessions and submit assessments.
This course is delivered in two stages over two semesters of study, taking 12 months in total to complete. You enrol and pay for one stage at a time.
You will be provided a login and password to access this material once you have enrolled.
Attendance in person on campus for practical demonstrations will be required for at least 2 days each semester. A Work Placement is also a requirement of this program.
As an online student you will be expected to:
- attend an on-campus or online orientation in the first two weeks of study
- attend at least 2 days on campus practical demonstrations assessments in each stage of study
- attend Collaborate (video conferencing) sessions with your lecturers on a regular basis and participate in group discussions to support learning.
- submit assessments over the course of the semester, including within the first 4 - 6 weeks of enrolment
- access your North Metropolitan TAFE email account regularly for the duration of enrolment
- complete 120 hours of a work placement sourced for you by North Metropolitan TAFE unless otherwise agreed.
Successful applicants to the online program need to have the following:
- Access to a computer capable of video conferencing
- Access to reliable internet
- Microsoft Office (Word, PowerPoint, etc.): after enrolment students can download Microsoft Office free of charge
To enquire or enrol please fill out the Course Enquiry Form
Employer-based training offers a flexible, self-paced study program which combines workplace recognition of prior learning and individualised ‘gap’ training to attain your qualification.
This means every time you go to work you are learning and demonstrating competence whilst working towards your qualification. The flexibility of Employer-based training allows you to structure and perform learning and assessment in a way that fits into your professional and personal life.
Learning and assessment plans are created on an individual level in consultation with you and/or your employer. Assessment is conducted using numerous methods including practical demonstration and observation, question and answer interviews, written tasks, supervisor reports and workshops.
To enquire or enrol please fill out the Course Enquiry Form.
|School Leaver||Non-School Leaver||AQF|
|C Grades in Year 11 WACE General English, and OLNA; or NAPLAN 9 Band 8||C Grades in Year 11 English and Maths or equivalent||Certificate II or Certificate III|
We recommend that students be over the age of 18 before enrolling into this course as the employment/placement outcomes are very limited for students under the age of 18.
Prior to enrolment into this qualification, please consider:
- If you are under 18 years of age, work placements may not be available to you due to industry requirements excluding minors because of the nature of some community services work
- Any criminal conviction as it will appear on your National Police Certificate (compulsory to obtain)
- Any difficulty in communicating with either workers or clients. (I.e. difficulty with written or spoken English
- Difficulty with the manual tasks involved in personal care work, including lifting (e.g. 'bad back')
- Ability to set aside between four and five days/week for attendance at classes, work placement and study
- Ability to attend your work placement regularly and reliable
- Content on certain topics covered in this course, such as sexual abuse, childhood trauma, domestic violence and drug and alcohol abuse, may be confronting or cause distress
You will need to be enrolled in the appropriate units to be offered a work placement - it is not a standard for all enrolments.
You will need to complete a minimum of 120 hours of work placement.
If you live in the local area of Perth, you will be assisted to find placement if you are unable to find one.
Please note eligibility for supervised work placement is subject to obtaining a satisfactory Police Clearance. You will also need a Working with Children Check if your placement involves contact with children.
- Police clearance (approx. $72)
- Working with Children’s Check (WWC) if required- $11
Classes are delivered over four days per week for one semester when you study full-time.
As well as the in-class component, approximately three to five hours of additional study each week outside of class hours, is recommended, including private study, assignment preparation, and research.
If you don’t have access to a computer and WiFi at home, we recommend using our library computers during library hours.
On your first day you should bring your North Metropolitan TAFE confirmation of enrolment, your student ID and stationery (pen and exercise book).
As a student you will also have additional costs associated with your study, for example text books and stationery, printing and other materials required for your assignments.
Other costs in addition to course fees may also include:
- National Police Clearance
- Working with Children’s Check (WWC) if required
- Welfare Support Worker | Family Support Worker | Parole / Probation Officer | Residential Care Officer
Other job titles may include:
- Aboriginal Intake and Referral Worker
- Community Worker (mental health, alcohol & drugs, youth, migrant services)
- Community Education Worker | Support Worker (Community Services) | Case Worker (Community Services)
- Domestic Violence Worker
- Outreach Officer
- Early Intervention Homelessness Worker
- Court Support Worker | Community Legal Officers
- Information and Referral Worker
- Tenant Advice and Advocacy Worker
- Phone Advice Worker (Community Services)
- Supervisor | Team Leader (Community Services)
Please note this list should be used as a guide only as job titles and qualification requirements may vary between organisations.
Half price fees
The Lower fees, local skills (half price) discount and fee caps have already been applied to the fees displayed above. Please note that fee caps only apply to the calendar year, so multi-semester courses across more than one calendar year may have a higher fee. See the Half price courses page for more details.
Lower fees, local skills are available to residents of Western Australia, and temporary residents holding certain visa types. They are not available for people living outside of Western Australia, or international students. Full eligibility details are available on our Half price courses page.
Enquiries regarding fees can be made by calling us.
T 1300 300 822
Study options and next steps
Click on your preferred option below to get started with your application.