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Student satisfaction is extremely important to us.

North Metropolitan TAFE values client feedback to ensure a continuous improvement culture across all of its campuses.
The college is committed to addressing any issues identified in the feedback in a transparent manner.

What you can expect when you submit a complaint

Complaints will be treated as confidential and handled with procedural fairness.
All investigations and communications will be recorded and documented to provide a clear account of the complaint and college response.

The complainant has the right of appeal in the event that they are dissatisfied with the process or outcome of a complaint. 

Your complaint will be acknowledged within two (2) business days of it being lodged via the college website, email or hardcopy.
NorthMetropolitan TAFE aims to resolve the complaint within ten (10) business days, should more time be required the Planning and Evaluation team will notify you with a revised response date. 

Submitting a complaint, compliment or comment

If you would like to make a formal complaint, compliment or comment please use the feedback form below. 

Alternatively you are welcome to lodge a complaint by writing a letter or by completing a customer complaints, compliments and comments form.  


Page last updated June 29, 2017