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Policies and responsibilities

We value our students and place great importance on ensuring that each student has a positive experience while attending the college.

Various policies and procedures outline what you can expect from us, and in turn, what conduct we expect from you. 

Our Essentials Guide is a useful resource for understanding some of our policies and procedures.

Note If you are doing a higher education course​, please refer to Higher Education policies and procedures.

 

Student obligations and responsibilities
Your enrolment at North Metropolitan TAFE is subject to you agreeing to meet the following obligations:

Student code of conduct

You must comply with the Student Code of Conduct, which defines your required conduct in respect to student academic integrity and personal behaviour. The Code defines what constitutes misconduct and the sanctions that can be imposed. Cheating and antisocial behaviour is treated very seriously and may result in your suspension or exclusion from North Metropolitan TAFE.

Click to view the Student Code of Conduct.
Click to view TAFE International Code of Conduct

Payment of fees
Payment of fees in full at time of enrolment
If you have paid your fees in full at time of enrolment, you have met your financial obligations. You may be eligible for a refund if you withdraw, please refer to the refund conditions.
 
Payment by instalments

If you have entered into a direct debit - Payment Plan, which is a legally binding agreement, you are required to ensure you have sufficient funds to pay the agreed instalments on the due date. Defaulting on your instalments/payments will result in penalty charges. Arrangements must be made to pay outstanding instalments to avoid access to services being cancelled. North Metropolitan TAFE will seek to recover any outstanding funds through a debt collection agency. Please be aware, subject to the Refund Policy, if you are on a Payment Plan, you may be liable for unpaid fees even if you withdraw.

Students that wish to enrol in a subject that they have already passed are not entitled to state funding for their second attempt.  In this instance students will be required to pay the full cost of the unit (Fee for Service – FFS).
 
Unique Student Identifier
Under the Student Identifiers Act 2014 passed in June 2014; all students, will require a Unique Student Identifier (USI). 
Students must get their Unique Student Identifier (USI) from the USI registry http://www.usi.gov.au/ and then submit it together with their Student Statistical Information Form at enrolment, as North Metropolitan TAFE has a legal responsibility to collect and submit a Unique Student Identifier and statistical information for all students as part of its funding obligations.

A student’s enrolment will be cancelled, if they do not submit a USI.

Changes to your enrolment
You must formally request to make any enrolment amendments by attending in person at a Client Services counter.
Enrolment amendments include:
   • Name changes (documentary evidence must be provided)
   • Withdrawing from one or more units (this can be done via the withdrawal form available on our website)
   • Contact details changes (this can also be done on Student Portal).
Enrolling in additional units or transferring to another class or course must be done at the academic area (additional fees may apply).
 
Withdrawing from a course
If you choose not to continue with your studies you must complete the withdrawal form. Until this notification is received, your enrolment will remain active.

Note  If you do not formally withdraw you will receive a re-enrol result.
           Please refer to the refund policy to check eligibility for a refund or a reduction in your fees upon withdrawal.
 
Obligations of students in receipt of Centrelink allowances
If you are in receipt of a Youth Allowance or Austudy/Abstudy, you must maintain a full-time study load to remain eligible for these payments.
You must advise Centrelink immediately if you:
   • Amend or reduce your enrolled hours
   • Change your course of study
   • Stop studying
   • Commence employment
   • Change hours of work or employment income
   • Change address.
You can update your details using your Centrelink online account. More information can be found on the Department of Human Services website.
 
Residency
State-funded places are available only to permanent residents and holders of select visa subclasses. Non-residents must pay commercial fees. If you are on a student visa, you must apply through TAFE International Western Australia (TIWA).

Results
Results will not be given over the phone.  Your results are available via the Student Portal. If you require an official copy of your results before completing your course, you can request a copy via our website.
Please note Students who enrol in assessable units or examinable subjects and do not complete assessment requirements will receive a RE-ENROL result

 REFUSAL OF RE-ADMISSION
North Metropolitan TAFE may refuse admission to students who have defaulted on the payment of course fees or breached the Student Code of Conduct. Until all outstanding fees are paid, or the period of suspension has passed, affected students will not be permitted to enrol.  
Student code of conduct

You must comply with the Student Code of Conduct, which defines your required conduct in respect to student academic integrity and personal behaviour. The Code defines what constitutes misconduct and the sanctions that can be imposed. Cheating and antisocial behaviour is treated very seriously and may result in your suspension or exclusion from North Metropolitan TAFE.

Click to view the Student Code of Conduct.

Charter of Customer Service
The Charter of Customer Service sets out the service standards that our customers can expect. As an enrolled students you are entitled to expect the following standards:

Academic programs and services
Delivery of high quality, contemporary programs supported by appropriately qualified staff and technology. Timely communication of information about relevant operations of the North Metropolitan TAFE, including:

   • Selection, enrolment and induction/ orientation procedures
   • Course information, including course delivery plans, content and vocational outcomes
   • Timetables and classroom allocations and any changes to staffing arrangements, timetables or classroom allocations
   • Provision of language, literacy and numeracy assessment
   • Provision of suitable learning materials
   • Flexible learning and assessment plans
   • Recognition of existing skills and awarding of credits towards qualifications
   • When results can be expected
   • Feedback on assessment outcomes and general feedback during course delivery
   • Appeals procedures.

General programs and services
A safe, healthy training environment, free of harassment that respects the rights of the individual and values diversity. A consultation process that provides for input into decision making processes. Timely communication of information about relevant operations of North Metropolitan TAFE, including:

   • Availability of disability services, welfare and guidance services and how to access them
   • Grievance and complaints procedures
   • Occupational safety and health procedures and requirements
   • Fees and charges, including refund and fee waiver policies and how to apply for fee waivers or refunds
   • Disciplinary procedures
   • Issuing of awards procedure.

The standards of behaviour that North Metropolitan TAFE expects from its students are as follows:

   • A sense of self responsibility about your study program
   • That you will treat staff and fellow students with courtesy at all times
   • You will undertake reasonable presentation, including appropriate standards of hygiene and clothing
   • You will take reasonable care of property and equipment.

Discipline procedures 
Detailed information on Disciplinary Procedures are found in part 6 of the North Metropolitan TAFE By-laws (under the Vocational Education and Training Act 1996). 

If disciplinary action is deemed necessary it may include a monetary fine, suspension from a course, expulsion, withholding results, exclusion from lectures or refusal of enrolment.

Part 6 – Penalties and disciplinary consequences 

Offences
A person who contravenes any of these By-laws commits an offence. Penalty $1,000.

Disciplinary Consequences
(1) Instead of recovering a penalty in a court of summary jurisdiction if an alleged offender is an enrolled student an authorised person may proceed against the enrolled student as for a disciplinary offence and have the complaint heard and determined by the Managing Director or an authorised person other than the person who commenced the proceedings in relation to the offence.

(2) If the Managing Director or the authorised person referred to in subsection (1) is of the opinion that the alleged offender has committed an offence the Managing Director or authorised person may impose any one or more of the following penalties:
   • A fine not exceeding $50
   • Suspend all or any of the privileges of the enrolled student
   • Exclude the enrolled student from attending lectures
   • Withhold examination results of the enrolled student
   • Suspend the enrolled student for a period not exceeding two semesters of any course or courses
   • Expel the enrolled student from North Metropolitan TAFE
   • Refuse re-enrolment as a student.

(3) A decision by the Managing Director or authorised person imposing a penalty specified in subsection (2) (f) or (g) is not effective unless confirmed by the Governing Council.

(4) The Managing Director or authorised person is to serve notice of any penalty imposed on an enrolled student under subsection (2) on the enrolled student within 28 days of the day after the penalty is imposed.

(5) If proceedings for an offence against an enrolled student is pending at any time before the enrolled student is or may become entitled to an award for North Metropolitan TAFE, the granting of the award may be adjourned until after the proceedings are completed.

(6) If at the time an enrolled student is entitled to an award for North Metropolitan TAFE:

   • The enrolled student has not paid any penalty imposed on the enrolled student under these By-laws
   • The enrolled student without lawful excuse retains any property of North Metropolitan TAFE
   • Then the award may be withheld until the enrolled student has paid the amount of the penalty or returned the property to North Metropolitan TAFE.

 Safety and health
The safety and health of our staff and students is our number one priority. We promote best practice in safety and health in all our activities so that staff and students can carry out their work and studies in a safe and healthy environment.
 
Duty of care
In addition to the polices and procedures that staff follow to keep themselves and students safe, students also share a responsibility for the safety and health of themselves and others. Your legal ‘duty of care’ will also carry through to workplaces and become part of your everyday work practices.

This ‘duty of care’ requires that you:
   • Make yourself aware of the relevant policies, procedures and instructions
   • Comply with these policies, procedures and instructions
   • Take reasonable care of yourself and others in the workplace by being aware of the effects of your actions
   • Cooperate with staff so they are able to carry out their duties under the Occupational Health and Safety Act
   • Report all known or observed hazards, incidents and injuries.

The following information is an introduction to how you can contribute to the safety and health of yourself and others while you are here.
For further information, or if in doubt, please speak to your lecturer.

Please remember 

If you see something that you think could harm yourself or others tell somebody about it. This could be your lecturer, another staff member or Security, but please do not ignore it.

Personal safety and security
Remember to never leave your wallet, bag or purse or other items of property unsecured and unattended. Clearly marking your property leaves no doubt to ownership (especially expensive text books you need for study).

Speak to your lecturer if you would like to learn more about practical tips to ensure your own personal safety and security.

You should report suspicious behaviour and all incidents, including minor thefts, vandalism or graffiti to Security [for Perth (Northbridge) campuses, internal phone extension number 1111 or 9427 1111 mobile], your lecturer or any staff member.

Be aware of flyers and posters displayed on noticeboards

Students are warned to be vigilant when responding to flyers on noticeboards. Be particularly aware of a flyer with offers for 'Jobs for Girls' for promotion work.
Concerned? Have a chat to Security at your campus or your lecturer.

Evacuations
Upon hearing the evacuation alarm, all students must stop what they are doing and follow the instructions given by the Wardens who will be easily recognisable by their coloured hard hats. 

If the alert siren sounds:
   • If safe to do so, switch off all computers, printers, or electrical appliances and any ignition sources
   • Close all windows and doors
   • Gather your personal belongings in preparation to evacuate the building on instruction from the fire warden.
   • Organise/ help others in the room.

When the evacuation siren sounds:
   • G
o to the nearest fire exit as directed by the Fire Warden. DO NOT RUN

   • Only take your personal belongings
   • Do not use lifts or telephones
   • Advise a Warden or Lecturer of any injured persons as soon as possible
   • Any mobility impaired person (e.g. confined to a wheelchair) should remain in a designated stair well with a volunteer helper until emergency services personnel       arrive to transport them from the building. Students and staff should not attempt to bring wheelchairs downstairs
   • When you get outside, go to the nominated assembly area and remain in class groups so the lecturer can check you prescence.

What to do if you discover a suspicious object:
   • Any suspicious item(s) must be reported to Security [for Perth (Northbridge) campuses, internal phone extension number 1111 or 9427 1111 mobile], your lecturer or to a staff member as soon as possible.
   • Items of a suspicious nature may include unclaimed bags or packages or items emitting a peculiar odour or noise.
 
What to do in emergency situations after 5:00pm
If you discover a fire or other emergency after 5:00pm:
   • Raise the alarm by contacting Security [for Perth (Northbridge) campuses, internal phone extension number 1111 or 9427 1111 mobile], your lecturer or any staff member.
      If all else fails call Fire and Emergency Services (0) 000
   • Break a fire ‘break glass’ alarm if one is nearby
   • Alert other staff and students in the area
   • Evacuate through the nearest safe exit and proceed to the designated assembly area and remain with class group until given directions by the security guard or your lecturer
   • Advise Security, or a lecturer where any impaired person may be waiting for assistance.

First aid
Make sure the immediate area is safe – do not put yourself or anyone else in danger.

Advise your lecturer or a staff member so that a First Aider can be contacted. The Security Officer will seek the assistance of the nearest First Aid Officer and if necessary call an ambulance on 000 and ensure access for the ambulance. If the injury appears serious, the person should not be moved, the First Aid Officer should attend to the person at the site of the accident. Stay with the sick or injured person if possible.
 
What do you do if someone appears sick or injured?
Make sure the immediate area is safe – do not put yourself or anyone else in danger.

Advise your lecturer or a staff member so that a First Aider can be contacted. ficer will seek the assistance of the nearest First Aid Officer and if necessary call an ambulance on 000 and ensure access for the ambulance. If the injury appears serious, the person should not be moved, the First Aid Officer should attend to the person at the site of the accident. Stay with the sick or injured person if possible.
 
Reporting an accident or incident
If you have an accident that requires medical attention on the campus, please report it to your lecturer or supervisor as soon as possible, so that appropriate medical attention is called. All accidents and incidents must be reported using the North Metropolitan TAFE Incident Report Form, which is available from your lecturer or any staff member.
 
Ambulance cover
In the event of a student requiring emergency medical treatment, we have a duty of care to call an ambulance. As the cost of the ambulance or medical expenses are not covered us, it is strongly recommended that all students obtain personal insurance and ambulance cover.
 
Safety and health while on formal work experience
When on organised Work Experience, the employer holds the duty of care for your safety and health. Please be aware of the following.
 
Insurance cover
We hold an insurance policy with the Insurance Commission of WA (RiskCover) that includes Personal Accident cover for eligible students and General and Professional Liability.

To be eligible the activities must be off site and away from the campus and be part of a curriculum or unpaid work experience. These activities must be authorised by North Metropolitan TAFE and the students must be under a reasonable degree of control and supervision.

If you have any insurance concerns regarding coverage whilst on work experience please contact your lecturer.
 
Drugs and alcohol on campus
Students should inform themselves about the effect of alcohol and other drugs on their ability to work and study safely.
Staff and students must not attend classes or other activities while intoxicated by alcohol or other drugs. Consumption of alcohol on our premises, other than at an authorised function, is prohibited. No person under the age of 18 may consume alcohol on North Metropolitan TAFE premises under any circumstances.

Staff and students must also ensure that their ability to work safely or carry out North Metropolitan TAFE related activities are not affected, as a result of any medication they may be taking (including non prescription).

Staff or students should inform either their manager or lecturer of the effects of the medication before commencing work or classes. It may be appropriate for the person to provide some means of verification as to the side-effects of the medication, such as a medical certificate, if medication is to be taken over an extended period of time.
 
Smoking on college premises
All campuses have a ‘No Smoking Policy’ which precludes anyone smoking while on our grounds or in our vehicles. (This includes the areas immediately outside entrances to the campus buildings). “No Smoking” signs have been installed around North Metropolitan TAFE buildings and grounds and must be obeyed at all times. Offenders may face disciplinary action.
 
Personal protective equipment
Students must wear personal protective equipment and clothing, when required to do so in designated work areas. As a minimum, students must, at all times, wear footwear appropriate and suitable to the area of study or work or industry standard while on campus, or whilst engaged in activity off campus.

Please remember 

If you see something that you think could harm yourself or others tell somebody about it. This could be your lecturer, another staff member or Security, but please do not ignore it.
 
Emergency response plans
We are committed to providing a safe environment for staff and students.

However, North Metropolitan TAFE recognises the possibility of a critical incident or disaster occurring without notice.

In the event of a critical incident, there are a number of people who have been trained to act as Critical Incident Response Team members at each campus who will ensure fast and appropriate assistance is provided.

To ensure that we have effective procedures for all situations which may lead to unplanned disruptive incidents or unintended harm to person, property or the environment, emergency response plans have been created. These plans are specific to each campus and detail the action to be taken should a critical incident occur.

For further information please contact us on 1300 300 822.

Refund policy 
In order to qualify for a refund, students must formally withdraw from the Unit of Competency or Course by completing the online Withdrawal Form.
It is not sufficient to verbally inform someone at North Metropolitan TAFE of your intention to withdraw.

When calculating a refund of course fees for a student whose fees have been capped, the refund will be relative to the amount paid and conditional to this amount covering the payable fee after withdrawal. If the fees credited still exceed the fee cap amount then no refund of course fees will be payable.

Refunds of Tuition and/or Resource fees will be granted in the following circumstances:
Refund of fees on withdrawal
   • Certificate I to IV students - If you withdraw formally prior on or before the census date for your unit/s you will receive a refund consisting of a 100% refund of the tuition fee and 50% of the resource fee. Students on a payment plan might still have a payable fee after withdrawal.
   • Diploma & Advanced Diploma students. Students who withdraw formally on or before the Census Date for their unit/s will receive a full refund of fees. Upfront part or full payments will be reimbursed. If you are deferring payments through VET Student Loan Scheme, no debt will be incurred with the Commonwealth Government.
No incidental fees will be refunded. Any other fees paid will be refunded according to instructions laid down by the learning portfolio area in which the student is enrolled.

IMPORTANT Please check your enrolment form for the actual Census Date for your unit/s. Your enrolment record can be accessed via the student portal  or on your enrolment summary sheet. 

Full refund of fees
A full refund of tuition and resource fees paid will be granted in the event of the following:
   • A course/qualification or module/unit is cancelled or re-scheduled to a time unsuitable to the student.
   • A student is not given a place due to maximum number of places being reached.

Exceptional circumstances
The Managing Director may approve a pro rata refund of fees at any time during the course of delivery if students withdraw for reasons of personal circumstances beyond their control.
For example:
   • Serious illness resulting in extended absence from classes
   • Injury or disability that prevents the student from completing their program of study
   • In all cases, relevant documentary evidence is required.

Students transferring course enrolments within North Metropolitan TAFE
If a student transfers from one course to another course within North Metropolitan TAFE within the first four (4) weeks of semester, fees paid to date will be transferred to the new course.

Fees will not be transferred to courses that commence in a different semester. The student is liable for any additional fee. If the fee in the new course is lower, a refund will be granted in accordance with the refund policy.
Our refund conditions are available on the back of your enrolment form, please check this form for any further details.
 
NOTE This refund policy applies only to publicly funded courses. It does not apply to:
   • Fee for service courses or commercial fee paying students. Refunds for these courses are at the discretion of the portfolio managing the course.
   • Short courses. Check refund conditions for this courses when enrolling
   • Higher education courses. Have their own refund conditions.
   • International students. They must contact the International Centre Advisor

Authorised computer usage 
As a student, you are responsible for:
   • Using our internet service ethically
   • Using our internet service in a manner that does not violate applicable laws or regulations
   • Respecting the conventions of newsgroups, lists and networks
   • Respecting the legal protection afforded by copyright, trade marks, licence rights and other laws that cover materials accessible via our Internet service
   • Respecting the privacy of others
   • Using the service in a manner that does not interfere with or disrupt other network users, services or equipment
   • Refraining from acts that waste resources or prevent other users from receiving the full benefit of our services.
 Acceptable use of IT services by students
We provide students with the following information and technology (IT) services for learning and research purposes, during their enrolled unit, course or pathway of study:
   a) Access to computer software and equipment
   b) Access to wireless (low speed) and wired (high speed) communications services
   c) Access to the Internet.
 
In using these services, all students have a right to be treated fairly and have an obligation to act responsibly. All students using North Metropolitan TAFE IT services are required to comply with the guidelines for acceptable use.
 
Guidelines 
 ​a) Use North Metropolitan TAFE IT services in a manner which is ethical, lawful and not to the detriment of others
b) Use only North Metropolitan TAFE IT services you have been authorised to use
c) Only access IT services on sites outside North Metropolitan TAFE with the owner's permission and in a manner consistent with the owner’s conditions of use
d) Actively defend your access to North Metropolitan TAFE IT services from unauthorised use by others, including complying with the Student Password Policy
e) When using North Metropolitan TAFE IT services you shall produce your ID card if requested to do so by an authorised member of staff
f) Abide by instructions given by your lecturer or other staff member. Such instructions may be issued by notice displayed in the vicinity of North Metropolitan TAFE campuses, by letter, by electronic communication, in person or otherwise
g) When your enrolment ceases, your access to North Metropolitan TAFE IT services will be terminated without notice. You are responsible for personal information you have stored within North Metropolitan TAFE IT services and must make arrangements for its retention and/or removal as appropriate prior to cessation of your enrolment
h) You may use North Metropolitan TAFE IT services for incidental personal use (e.g. occasional emails and web browsing during study breaks) provided that such use does not interfere with North Metropolitan TAFE business operations, does not breach any Federal legislation, State legislation or North Metropolitan TAFE policy or any conditions of use or licence agreement
i) You may bring your own computer to campus and utilise wired (high speed) or wireless (low speed) communications services provided by North Metropolitan TAFE. This policy must still be complied with if you are using your own computer. In addition, you must take measures to ensure your computer does not adversely affect the IT services of North Metropolitan TAFE.

Unacceptable Use
Unacceptable use may include but is not limited to:
   a) Obstructing others in use of North Metropolitan TAFE IT services
   b) You shall not use another student’s digital identify without authorisation, nor shall you attempt to find out the password of another student, access or alter their information
   c) You shall not attempt to subvert security measures in any way, nor use a false identity when using North Metropolitan TAFE IT services
   d) You shall not possess any tools nor undertake any activities that could result or assist in the violation of any North Metropolitan TAFE policy, software licence or contract. Examples of these prohibited tools include viruses, trojan horses, worms, password breakers, network packet observers or sniffers. Examples of prohibited activities include creating ping floods; spoofing packets; performing denial-of-service attacks; forging routing information for malicious purposes; scanning for vulnerabilities; or other computer hacking techniques
   e) You shall not attempt to adversely interfere with the operation of any of the North Metropolitan TAFE IT services. For the purposes of this document, interfering includes wilful physical damage, wilful destruction of information, wilful interruption of normal operations, and accessing restricted areas
   f) You shall not wilfully waste IT services. For example, wasting network bandwidth by downloading or sending large amounts of material that is not study-related
   g) You shall not use North Metropolitan TAFE IT services to send obscene, offensive, bogus, harassing or illegal messages
   h) You shall not use North Metropolitan TAFE IT services for commercial purposes nor publish or circulate information about other organisations via North Metropolitan TAFE IT services
   i) You shall not use North Metropolitan TAFE IT services in a way that breaches any North Metropolitan TAFE policy
   j) You shall not use North Metropolitan TAFE IT services in a way that would be considered to pose cyber threat or social engineering risk to North Metropolitan TAFE or any other party
   k) You shall not intentionally create, view, transmit, distribute, copy or store pornography or objectionable material via North Metropolitan TAFE IT services
   l) You shall not intentionally create, view, transmit, distribute, copy or store any information, data or material that violates Federal legislation or State legislation. For example, you shall not view, store, send, or give access to material regarded as objectionable by the WA Classification (Publications, Films and Computer Games) Enforcement Act 1996 No. 40 (e.g. sexually explicit material involving children, incitement to violence, torture, and bestiality). You shall also not give a person under the age of eighteen years of age access to material regarded as restricted by the WA Classification (Publications, Films and Computer Games) Enforcement Act 1996 No. 40 (e.g. matters of sex, drug misuse or addiction, crime, cruelty, and violence)
   m) You shall not attempt to conceal or erase the evidence of a breach of North Metropolitan TAFE policy.

​Complaints 

If you would like to make a formal complaint, please complete the Customer Complaint Form and return to the Complaints Management Officer by email, post, fax, or hand delivery.
P     Locked Bag 6, Northbridge WA 6865 
T     +61 8 9233 1213
E     feedback@nmtafe.wa.edu.au (attach scanned copy)
H    Client Services (place complaint in sealed envelope)
W   Feedback form
D    Feedback form
Should you wish to find out more information regarding the manner in which we ​will manage and seek to resolve your complaint, please refer to the Customer Complaints Policy and the Customer Complaints Procedure.
Should you wish to appeal the result of a complaint please refer to the Customer Complaints Appeals Procedure.
Complaints Policy          Complaints Procedure       

PRIVACY 
North Metropolitan TAFE collects student information to complete the enrolment process and to maintain and improve the quality of the Vocational Education and Training System, and Higher Education sector.  Enrolment details may be passed on to other Government agencies, or representatives thereof, and remain confidential to those agencies.  Students may also be contacted to participate in surveys, essential to monitoring the quality of service provision.  The Western Australian Public Sector Management Act (1994), the State Records Act (2000) and the Privacy Act 1988 (Cth) apply to this organisation and provide protection against the misuse of student information.
Page last updated May 16, 2017